Solihull Hospital
Lode Lane, Solihull, West Midlands, B91 2JLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Contacting rheumatology nurse
Rated 1 star out of 5
by Suannah Gardner - Posted on 06 July 2023
Terrible trying to get any communication from rheumatology nurse. Trying to contact them regarding a prescription for my simponi injection as sciensus cannot deliver my injection without it but nothing is being done as its needed by the 12th of every month but dont have any for july onwards
Visited Rheumatology on July 2023
Review titled Solihull Hospital
Replied on 10 July 2023
Dear Suannah Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience with the rheumatology nurses has not been a positive one and there have been some serious communication issues. As soon as your feedback came in we passed it on to the Rheumatology nurses and hopefully you'll have heard back from by now - if not contact patientexperience@uhb.nhs.uk with your details and we'll chase up for you. Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Endoscopy
Rated 5 stars out of 5
by Adrian flynn - Posted on 23 July 2023
Had to have an endoscopy down my throat today , from the moment I arrived to when I left I was treated amazingly,every one of the staff treated me so well,the NHS at it’s very best ,thank you all
Visited Ear, Nose & Throat on July 2023
Review titled Solihull Hospital
Replied on 07 August 2023
Dear Adrian Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear about the excellent service you received throughout your recent endocsopy. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Chest X-ray
Rated 3 stars out of 5
by Anonymous - Posted on 04 June 2023
Visited for chest X-ray, receptionist was fine but when called in both people doing X-ray clearly did not want to be there and see patients as a nuisance ,spoke to me very abruptly not the slightest bit of friendliness ,maybe a bit of empathy wouldn’t go a miss , and 2 to 3 weeks before GP gets results seems crazy
Visited Don't know on June 2023
Review titled Solihull Hospital
Replied on 07 June 2023
Dear patient Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience with our imaging department was not a positive one, in particular the issues you encountered with staff, the lack of empathy and the time it has taken to get results. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Wonderful, efficient service
Rated 5 stars out of 5
by Teresa McGovern - Posted on 12 June 2023
I can't emphasize enough how grateful I am to everyone who works within the Breast Clinic at Solihull Hospital. I was dealt with with such compassion and understanding by every member of the team. It was truly uplifting.
Visited Breast cancer services on June 2023
Review titled Solihull Hospital
Replied on 19 June 2023
Dear Teresa Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear about the excellent service you received at the Breast Clinic and that you were treated with so much compassion and understanding by the whole team. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Doctor and Appointment Service
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
we got the appointment in urgent by phone and we booked the appointment for my daughter, at solihull hospital specifically, your clinic is: the paediatric clinic at paediatric outpatients on monday 26th june 2023 at13:30 pm we get her from school for a half day and booked a taxi to the hospital after waiting around 40 minutes a nurse came and asked to go home because the doctor did;t turned up and it's normal he does always do the same. my question and complaint is if the doctor is not available why did';t they called us to not come ...... I am going to write this to MP as well.
Visited Children's & Adolescent Services on June 2023
Review titled Solihull Hospital
Replied on 28 June 2023
Dear relative Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience with our Paediatric clinic was not a positive one and that there were serious communication issues around your daughter's appointment. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by William - Posted on 03 February 2023
I have tried multiple times to speak to someone to arrange Physiotherapy but no one answers the phone. Today is Friday and I phoned at 2:30 pm, a recording said there wee 3 people in front of me, it’s now 4.17 pm, and guess what no one has answered the phone. I am sorry to say this is very poor and someone needs to look into why this department do not answer phone calls.
Visited Physiotherapy on February 2023
Review titled Solihull Hospital
Replied on 07 February 2023
Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience with our Physiotherapy Department has not been a positive one and you haven't been able to get the appointment you were expecting. If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can. Please do try contacting PALS again as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at htt ps://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes, Patient Experience Team
Information supplied by Heart Of England NHS Foundation Trust