Skip to main content

Shirley Oaks Hospital

Poppy Lane, Croydon, Surrey, CR9 8AB

Contact details and Patient Advice and Liaison Service (PALS)

Patient ratings and reviews

Leave a review

Help others by sharing your thoughts and experiences about Shirley Oaks Hospital.


Reviews

Displaying 1 to 5 of 5

  1. Review titled Excellent treatment

    Rated 5 stars out of 5

    by Judith Bretherton - Posted on 29 August 2024

    The consultant I see in the Pain Clinic is exceptionally empathic and commited to offering the best treatment and outcome for my spinal problem. All the staff, medical and administrative are extremely kind and professional. I am grateful that I have access to this hospital under the NHS as its location is so convenient for me. I would recommend it to anyone.

    Visited Pain Management on August 2024

    Report as unsuitable

    Review titled Shirley Oaks Hospital

    Replied on 01 September 2024

    Hello Judith, Thank you so much for your 5* review. We are so incredibly glad to hear that you have received such excellent treatment for your spinal problem, and we hope that your continued journey with us is just as wonderful.

    Report as unsuitable


  2. Review titled Extremely helpful

    Rated 5 stars out of 5

    by M J DAVIES - Posted on 20 June 2024

    The re assesment nurse was brilliant I am very nervous about an impending operation, she explained everything in a way I understood and calmed my nerves

    Visited Orthopaedics on June 2024

    Report as unsuitable

    Review titled Shirley Oaks Hospital

    Replied on 28 June 2024

    Thank you for your wonderful 5-star review on NHS Choices. We are delighted to hear that our pre-assessment nurse was able to calm your nerves and explain everything in a way that you understood. Your kind words mean a lot to us and will be shared with the team. We wish you the best for your upcoming operation and are here to support you every step of the way. If you have any further questions or need assistance, please don't hesitate to reach out. Best wishes Dash

    Report as unsuitable


  3. Review titled Unorganised

    Rated 1 star out of 5

    by Anonymous - Posted on 14 May 2024

    ***Poor service*** I went for appointment this afternoon 14/05/2024 Recipient was surprised and informed me it's phone appointment but emails confirmed it was face to face appointment. I understand miss communication could happen but the worst issue was,no one cares to solve the issue then a member of staff informed me the doctor not in hospital!!! My journey from watford to crydon proves that the appointment was abslout wast of time.

    Visited General Surgery on April 2024

    Report as unsuitable

    Review titled Shirley Oaks Hospital

    Replied on 15 May 2024

    We're truly sorry to hear about your disappointing experience at Shirley Oaks Hospital. Communication mishaps can indeed occur, but we understand the frustration they cause, especially when they lead to wasted time and inconvenience. We deeply regret the inconvenience caused by the confusion regarding your appointment type and the absence of the doctor. Rest assured, we take your feedback seriously, and would like to look into this matter, as you have posted this review as anonymous please would you mind emailing Youropinioncounts@circlehealthgroup.co.uk with your details so that someone from the team can look into this matter. Best wishes Dash

    Report as unsuitable


  4. Review titled Very well looked after

    Rated 5 stars out of 5

    by Roger Davis - Posted on 04 March 2024

    I had keyhole surgery to repair two inguinal hernias. At all stages of my treatment, and in all departments, I was treated with skill, consideration, and where necessary, humour. The staff in all departments went out of their way to make me comfortable. I was booked in as a day case, but owing to some routine discomfort, was gladly offered an overnight stay, which I gratefully accepted.

    Visited General Surgery on March 2024

    Report as unsuitable

    Review titled Shirley Oaks Hospital

    Replied on 06 March 2024

    Hello Roger, thank you so much for sharing your positive experience with us. We are thrilled to hear that you received excellent care during your keyhole surgery to repair your inguinal hernias at Shirley Oaks Hospital. Our team takes great pride in providing skillful and compassionate treatment to all our patients, and it's wonderful to know that you felt well looked after throughout your journey with us. Your comfort and well-being are of utmost importance to us, and we're glad we could accommodate your recovery needs. If you ever require further assistance or have any questions, please don't hesitate to get in touch. We are here for you every step of the way, and we look forward to continuing to provide you with exceptional care. Best wishes Dash

    Report as unsuitable


  5. Review titled Dodgy Fees

    Rated 2 stars out of 5

    by John Cunningham - Posted on 18 March 2024

    I went privately to Shirley Hospital, I received and invoice and paid promptly, as I was leaving the country. Prior to my leaving I received an email informing me that I needed to pay for my service. I informed them that I had paid. After many emails etc., to many people I have received an email telling me that not only do you get charged for the service, but also the same amount to the hospital which makes me wonder how they came to the same cost? I believe I have been double charged but they are hiding behind the same fee for the hospital! I was with the consultant for approximately 15 minutes.

    Visited Orthopaedics on February 2024

    Report as unsuitable

    Review titled Shirley Oaks Hospital

    Replied on 22 March 2024

    Hello John, we are truly sorry to hear about your experience, and we sincerely apologise for any confusion or inconvenience caused regarding your billing. Your feedback is valuable to us, and we take concerns like these seriously. We strive to ensure transparency and clarity in all our billing processes, and it's disappointing to hear that we fell short of your expectations in this regard. We would like to investigate this matter further to ensure that it's resolved to your satisfaction. Please provide us with your contact information or reach out to us directly on Youropinioncounts@circlehealthgroup.co.uk so we can address your concerns promptly. Rest assured, we will do everything we can to clarify the situation and make things right. Again, we apologise for any frustration you've experienced, and we appreciate your patience as we work to resolve this issue. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your trust in our services in the future.

    Report as unsuitable




Information supplied by Circle Health Group Limited