Salisbury District Hospital
Odstock Road, Salisbury, Wiltshire, SP2 8BJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great medical care, poor communication
Rated 3 stars out of 5
by Ann Cakebread - Posted on 01 December 2023
Arrived by ambulance (called by 111 responder) about 1am to A&E on Friday 17th November. Admitted to AMU. Very weak, retching. Diagnosed viral infection diarrhoea, unable to urinate. Blood sample results poor. Transferred to Durrington Ward in single room. Brilliant nurses busy saving lives in main ward unable to respond promptly to my help button. Disgusting diarrhoea left in tray several hours. Catheter prevented keeping myself and bedsheets clean. Humiliating. On third day a bowl of water and towel was provided for me to wash myself, but I was too weak to do it properly. On Tuesday 21st the morning Doctor told me she would get catheter removed and I could go home. Repeatedly, over most of the day, asked nurses to remove catheter but no response to my messages. Finally a nurse explained they couldn't do it without Doctor's authorisation and I told him what Doctor had said, whereupon her instruction was found in my notes. All staff extremely apologetic, and I stress that their sheer over-busyness means they cannot be blamed. An urgently pre-booked gastroscopy to check Barrett's oesophagitis was cancelled by Endoscopy. I was given the impression that this was because I was now an inpatient - causing administrative difficulties between departments - and not told it was because Endoscopy wanted me in good health and able to cope with any "minor nicks". I am grateful for the thorough blood-testing and complicated medication which has enabled me to continue recovering my strength at home. However, I do wonder whether better means of communication could be found, between doctors, nurses, other departments and patients.
Visited Accident and emergency services on November 2023
Review titled Salisbury District Hospital
Replied on 04 December 2023
We are sorry you have not had a good experience. Please contact Salisbury Hospital PALS on 01722 429044 or sft.pals@nhs.net if you would like a response to this.
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Review titled Brilliant Staff
Rated 5 stars out of 5
by Robert French - Posted on 20 October 2023
All Staff that helped me were professional and very caring.They also arrange for someone to assist my wife who is in a wheelchair get back to the car. The after care has been amazing.The day after my GP had already got my prescription details and I already have a follow up Cardiologist appointment.Well done to you all.
Visited Accident and emergency services on October 2023
Salisbury District Hospital has not yet replied.
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Review titled great practice
Rated 5 stars out of 5
by paul mcloughlin - Posted on 11 November 2023
i had a deep cut in hand . And from going in to the hospital i could not fault the hospital staff and the way they treated me . they were very talkative to let me know what was going to happen. And also after operation they kept in contact. So what i would like to say is thank you to all the staff who looked after me .
Visited Plastic surgery on October 2023
Salisbury District Hospital has not yet replied.
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Review titled Great staff and seen quickly
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2023
Visited with my son for mental health support. The waiting room was clean and comfortable. The staff were great and helpful and we were seen within 45 minutes for triage and half an hour after that by a mental health worker.
Visited Accident and emergency services on October 2023
Salisbury District Hospital has not yet replied.
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Review titled Very outstanding and caring service
Rated 5 stars out of 5
by Maura Lewis - Posted on 03 October 2023
I attended the Respiratory department this morning 3rd October and had an appointment with a nurse. The level of care , understanding and knowledge that I received from the nurse was outstanding.I left my appointment feeling very relaxed about continuing my treatment. Thank you so much as greatly appreciated.
Visited Respiratory Medicine on October 2023
Salisbury District Hospital has not yet replied.
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Review titled Always professional
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2023
Brilliant hospital A&E was great, we had to wait a little, but not overly long. My husband was dealt with swiftly and with complete professionalism. The new lay out inside was well thought out and we could get a drink etc, and even charge our phone. The staff were all lovely, the areas were spotlessly clean. Well done Salisbury and thank you!
Visited Accident and emergency services on October 2023
Salisbury District Hospital has not yet replied.
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Review titled amazing people
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2023
The Cardiac rehab Team are Amazing they gave me the confidence to move forward and to see the light at the end of the tunnel if you get referred to them it will be the best thing you can do for your recovery Massive thank you to the Team and I wish you all the Best for the Future xx
Visited Cardiology on October 2023
Salisbury District Hospital has not yet replied.
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Review titled Gynae Outpatients experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
I attended gynae outpatients for a colposcopy today. Apart from finding it difficult to locate the department due to poor signage, once I found it, the staff in the department were excellent. The colposcopy nurse immediately put me at ease with a friendly introduction and explanation of what was going to happen. The consultant was also friendly and clearly explained the procedure and possible outcomes beforehand. Both members of the team were respectful of my dignity and were reassuring throughout the process, talking to me and checking that I was ok. All in all, I feel that the members of the team that I saw were friendly, professional and genuinely caring. Thank you.
Visited Gynaecology on September 2023
Salisbury District Hospital has not yet replied.
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Review titled Friendly and professional care
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
Just to thank the team - professional yet everyone was so approachable and friendly whilst waiting and kind and caring around the the operation. Waiting for the operation and having it is not something to look forward to - however I can't fault the service. I liked the way everyone was treated according to their needs and time was taken to discuss or listen to questions or queries. Plus the cup of tea was very good afterwards. Thank you very much indeed.
Visited Cataract Surgery on August 2023
Salisbury District Hospital has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2023
Very severe bed side manner lacking. And extremely make you feel uncomfortable. Won’t be attending this hospital again. As I been continuously ignore and been very upset by the manner of the nurse in A&E assessment. Who was very rude towards me and didn’t hsve any caring towards my condition and the pain i was in. Which made me want to go to another hospital.
Visited Accident and emergency services on August 2023
Salisbury District Hospital has not yet replied.
Information supplied by Salisbury NHS Foundation Trust