Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Absolutely appalling
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2023
Entered the hospital at 0600 with a 2 year old child who has a sore wrist and 9 hours later still just sat around the hospital waiting for results. This is ridiculous even for an adult. Passed from 1 person to another with misleading wait times. How on Earth can you just leave children for that length of time? We treat animals better than patients are treated by the NHS.
Visited Children's & Adolescent Services on September 2023
Review titled Salford Royal
Replied on 06 September 2023
Thank you for taking the time to share your feedback with us regarding your recent visit to Salford Hospital. We are sorry to hear of the extended waiting time that you experienced at our Emergency Department. PANDA aim to see, treat and discharge patients within 4 hours, if a speciality is involved then this process can unfortunately take longer. This is more likely at weekends as specialist teams are an on-call team covering the whole hospital – for orthopaedics this includes trauma, adult inpatients as well as both paediatrics and adults in the Emergency Department. They may then need to be referred to a different hospital which again can make the process longer. Please be ensured that all feedback is shared with the senior leadership team in order to improve our services. If you would like to give us more details about your experience, please contact our Patient Advice and Liaison Service PALS who will be able to investigate your concerns thoroughly on 0161 778 5665 or email them directly to pals@nca.nhs.uk Your feedback is invaluable to us as we continuously strive to improve our services and provide the best possible care to our patients. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Waste of Resources
Rated 3 stars out of 5
by Anonymous - Posted on 24 September 2023
I’ve had a colonoscopy booked and cancelled ten times this year. The inconvenience aside, for every occasion that the procedure has been rebooked, despite me requesting (and on latter occasions, begging) that the required preparatory medicine not be resent to me, on each occasion, I have received more. I now have 10 unopened preparatory medicines, which, when I enquired about returning, I was told would only be disposed of. What a criminal waste of funding and resources. Please review this crazy ‘procedure’ and address its failings. Good taxpayers’ money is funding this type of inefficiency and waste, and all at a time when the NHS is crying out for more support and funding!
Visited Don't know on September 2023
Review titled Salford Royal
Replied on 27 September 2023
We want to express our sincere regret for the challenges you've faced in your recent interactions with colonoscopy bookings at Salford Royal Hospital. Your feedback is genuinely important to us. We understand your frustration with the multiple cancellations and the repetitive deliveries of preparatory medicine. We take these matters seriously and will review them carefully to address any issues related to patient care, safety, and comfort. If you would like to further discuss your concerns or provide additional information, we encourage you to get in touch with our Patient Advice and Liaison Service (PALS) team. You can reach them at 0161 778 5665 or email them directly at pals@nca.nhs.uk. They will be able to investigate your feedback in more detail and assist you in addressing any specific issues you've raised during your visit. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 10 September 2023
Came to Dermatology Outpatients today for removal of basal cell carcinomas (2)...the staff were excellent. Explained everything before hand, gave local anaesthetic...painless. Brilliant, so caring. Removed, stitched, put dressing on. Was on time. Cannot fault anything. A credit to NHS.
Visited Dermatology on September 2023
Review titled Salford Royal
Replied on 14 September 2023
Thank you for taking the time to share your positive experience at Salford Royal Dermatology Outpatients department. Our dedicated staff strives to provide the best care possible, and your kind words are a testament to their hard work and commitment. It's great to hear that you found them excellent, caring, and efficient. We appreciate your feedback, and it serves as a source of motivation for our team. We believe that clear communication and a painless experience are crucial, and we're pleased to know that you felt well-informed and comfortable throughout the procedure. Once again, thank you for your kind words and if you have any further feedback or questions, please do not hesitate to reach out. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled WiFi for long term inpatients
Rated 5 stars out of 5
by Nilesh Gadani - Posted on 25 August 2023
Hi I have been an inpatient since the end of May 2023 spending time in various wards before my treatment started once moved to heamatology ward. Bear in mind that this ward has patients who all have to isolate in their own rooms with little communication. The WiFi in here is a shambles and keeps dropping, the staff have have tried to get this rectified but nothing ever gets done. Please sort out this issue as WiFi is so important to the patients in this ward.
Visited Haematology on August 2023
Review titled Salford Royal
Replied on 01 September 2023
Dear Nilesh Thank you for taking the time to leave feedback on your experience at Salford Royal Hospital. We are sorry to learn that the hospital WiFi has not meet your expectations and we have not been able to rectify this. We continuously look for improvements to our services and your feedback will help our Estates and Facilities team develop improvements for the future. Your comments have been passed to the appropriate leadership teams. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Waiting times
Rated 2 stars out of 5
by Gillian Mcmullen - Posted on 05 August 2023
8 hour wait for ambulance. My husband in A&E for 17 hours. Unacceptable for an 84 year old with dementia. Although he was well looked after, the length of time taken was terrible. The department really should look into why this is happening on a regular basis. It's exhausting and upsetting for both patient and relative.
Visited Accident and emergency services on August 2023
Review titled Salford Royal
Replied on 10 August 2023
Thank you for taking time to share your experience and concerns regarding the recent care your husband received in Salford Royal Hospital. We are sorry to hear of the extended waiting time that you experienced at our Emergency Department. Please be ensured that all feedback is shared with the senior leadership team in order to improve our services. If you would like to give us more details about your experience, please contact our Patient Advice and Liaison Service PALS who will be able to investigate your concerns thoroughly on 0161 778 5665 or email them directly to pals@nca.nhs.uk Your feedback is invaluable to us as we continuously strive to improve our services and provide the best possible care to our patients. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Fabulous staff
Rated 5 stars out of 5
by Helen Hyde - Posted on 08 August 2023
I can not fault the staff in the irvin building they bent over backwards to help me and my friend who had travelled along way as we were hungry and cafe had shut many thanks again xxx
Visited Dermatology on August 2023
Review titled Salford Royal
Replied on 10 August 2023
Dear Helen, Thank you very much for taking the time to share your positive experience at Salford Royal Hospital. We're delighted to hear that you and your friend received exceptional assistance from our team at the Irvin Building. It's heartening to know that our personnel went above and beyond to provide you with the help and support you needed, especially after your long journey. We understand how important it is to have a comfortable and welcoming experience, especially when traveling far from home. Your kind words inspire us to continue delivering five-star service to all our patients. We truly appreciate your gratitude and will make sure to share your feedback with our team members. Once again, thank you for your kind words. If you have any further feedback or questions in the future, please don't hesitate to reach out. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 26 August 2023
Spent 3 days here and never again. No hot drinks offered throughout the day, I'm celiac and was given a non gluten free meal that made me ill. They lost my medication brought in, still unopened from my pharmacy, continually asked for the toilet and was ignored. day staff very ignorant and pretended not to hear you, and I was sent home with the cannula still in my arm. Very poor service
Visited Stroke on August 2023
Review titled Salford Royal
Replied on 01 September 2023
Thank you for taking the time to leave feedback on your experience at Salford Royal Hospital. We are sorry to hear that your recent time with us did not meet our high standards of care and regret that you felt your experience was poor. In order for us to investigate your concerns thoroughly we would ask that you contact our Patient Advice and Liaison service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk including as much detail as possible regarding your visit. Be assured that we investigate all concerns raised with the relevant teams, and welcome feedback so we can continually improve our service. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Colorectal team
Rated 5 stars out of 5
by Karen Litherland - Posted on 22 July 2023
Our mum was diagnosed with colon cancer and the treatment she received from the whole colorectal team was second to none. Fantastic surgeon who did a fabulous job, kind and caring staff who made her hospital stay easy. We had contact names and numbers and any queries we had were answered thoroughly. We can't thank this hospital and team enough. The efficiency and speed that everything happend at was amazing with our mum now recovering at home from a successful surgery that lasted six and a half hours. We heard yesterday that she is now cancer free and we literally cannot thank this team enough!!!! Amazing, each and every one of you.
Visited Colorectal cancer services on July 2023
Review titled Salford Royal
Replied on 03 August 2023
Dear Karen Thank you for taking the time to leave feedback on your experience at Salford Royal. We are sorry to hear of your mum’s diagnosis but are so happy that we were able to support you all during a worrying time, deliver great care and a hugely positive outcome. It is wonderful that we could treat your mum quickly and effectively, thank you so much for acknowledging the great work our people do. We will ensure that your kind words are seen by the teams involved so they know they positive impact they have. Kind Regards The Patient Experience Team
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Review titled Couldn’t ask for better care
Rated 5 stars out of 5
by Sarah Procter - Posted on 30 July 2023
Having fallen down some stairs the night before, my partner and I arrived at Salford Royal A&E department around 10am. We were seated for about 15 minutes before I was called to triage. The triage nurse booked me straight in for an X Ray and after another 15 minutes I was brought down to have the X-ray done. Out to the waiting room and waited 25 mins or so. Then called in, put on a bed and a lovely nurse had a look at my ankle, gave me codeine for the pain and went to check the X-ray. Given a boot and crutches and referred to the virtual fracture clinic for a call in the Monday. Was given a full report of my visit and a booklet of recovery exercises. All in all, I could not fault this visit. It was in stark contrast to a visit to Trafford general last year with the same injury. During that visit, I was not offered and X-ray, just told by the nurse that he had done the same thing when he played rugby once and that I would be fine. Salford Royal were brilliant - professional, efficient and all staff had a lovely bedside manner which really matters when you are not feeling the best.
Visited Accident and emergency services on July 2023
Review titled Salford Royal
Replied on 03 August 2023
Dear Sarah Thank you for taking the time to leave feedback on your experience of our Emergency Department at Salford Royal and for your generous 5 star review. We are delighted to hear that there was minimal wait time when you visited and that we were able to deliver great care when you needed it most. It is wonderful to hear how you found our team to be professional, efficient and have a positive bedside manner. We will ensure that your kind words are shared with the teams involved so they know what a difference they have made. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Amazing care
Rated 5 stars out of 5
by Lindsey Doyle - Posted on 04 July 2023
Just want to say a massive thank you to the A&E department at Salford Royal for there care. You all work so hard and looked after me and finally got to the bottom of my illness. Thank you your all amazing 👏 ❤️
Visited Accident and emergency services on July 2023
Review titled Salford Royal
Replied on 10 July 2023
Thank you for taking the time to leave a review of our services at Salford Royal Hospital and for your generous five stars. It is great to hear that our teams in the Emergency Department were able to deliver great care and get to the bottom of your illness. Kind regards Patient Experience Team Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust