Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled No complaints except cancelled appointment
Rated 4 stars out of 5
by Anonymous - Posted on 18 November 2022
I have been an outpatient at salford royal since 2018 and have no complaints. The consultant I see is very friendly and competent. Except that my October appointment was cancelled in September with no explanation why, and I still haven't received another appointment yet, 2 months after I was informed it was cancelled.
Visited Neurology on September 2022
Review titled Salford Royal
Replied on 03 January 2023
Dear Anonymous Thank you for taking the time to tell us about your experience of Salford Royal. Its great to hear that you have no complaints about our service. I do however apologise for your cancelled appointment, if you are still waiting to hear about your next appointment and would like us to investigate this further for you, please contact our Patient Advice and Liasion Service on 0161 778 5665 or pals@nca.nhs.uk Kind regards The Patient Experience Team
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Review titled Poor administration and care
Rated 1 star out of 5
by Anonymous - Posted on 02 October 2022
Long story short 12 months ago I was referred for a surgical procedure due to having complex medical history and a number of co morbidity this had to be done at hospital in particular Salford Royal where my MDT is based. At 9 months I had heard nothing still and rang to check my referrer rewrote again to escalate as it was now urgent. A few weeks later I was told they still hadn't received this new referral. Maybe it had been misplaced or a page wasn't scanned I was informed when I raised concern. I finally got an appointment and was seen. And placed on the waitlist. I had my preoperative and got a date for my surgery. This took 4 months. I had to come off alot of my medications for two weeks prior to the surgery to avoid complications leaving me in pain for weeks and at risk of flares with my other conditions. On the day of surgery I was prepped given meds and gowned up about to go down only to be informed they had now cancelled my appointment. Due to non clinical reasons. I informed the service manager I had stopped my medications and needed to know if I should recommence these as I can only stay off a max of 3 weeks and i was already two weeks in. I was advised someone would contact me the same day. No one did. I left voicemails and got no responses. So have been left to make my own choices on the subject I suspect. A 12 month wait is not an acceptable level of care for any patient and more needs to be done to actually make contact when promises are made to contact. Overall quality of care at your Trust has really reduced over the past few years with some bordering on negligence. Would recommend you get your treatment elsewhere if you are lucky enough to have the choice.
Visited General Surgery on September 2022
Review titled Salford Royal
Replied on 31 October 2022
Dear Anonymous Thank you for taking the time to leave your feedback. Firstly, I would like to apologise for the poor experience you have received. To help us look into this further, please contact our Patient Advice and Liaison Service on 0161 778 5665 or pals@nca.nhs.uk telling them you have been told to do so via the NHS Website. Kind regards The Patient Experience Team
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Review titled Great service from endoscopy team
Rated 5 stars out of 5
by Anne Semple - Posted on 26 September 2022
I just wanted to say thank you to the team who looked after me today. From the receptionist to the staff who did the colonoscopy, everyone was efficient, friendly and helpful. They really put me at ease. What a fabulous team!
Visited General Surgery on September 2022
Review titled Salford Royal
Replied on 29 September 2022
Dear Anne Thank you for taking the time to tell us about your experience while visiting endoscopy. I'm glad to hear that our staff were friendly, helpful and put you at ease. I will pass on your comments to the team. Kind regards The Patient Experience Team
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Review titled Scan results...still waiting after 18 weeks.
by david7474 - Posted on 29 December 2022
I had a MRCP scan at the end of August 2022 and am still waiting results after 18 weeks. Does this mean my condition (PSC) has gone away or there is no sign of cancer? If it has been reported as non urgent I would like to know. So much for 'if we catch it early'......
Visited September 2022
Provided by Care opinion
Review titled Salford Royal
Replied on 11 January 2023
Dear David Thank you for taking the time to tell us about your experience. I would like to apologise for the lack of communication around your condition. I have passed your comments onto the team, however if you would like us to look into this further for you, please contact our Patient Advice and Liaison Service on 0161 778 5665 or pals@nca.nhs.uk stating you have been told to do so via the NHS Website. Kind regards The Patient Experience Team
Information supplied by Northern Care Alliance NHS Foundation Trust