Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Tried to contact Srft Dermotology
Rated 4 stars out of 5
by Gillian Paiella - Posted on 22 May 2023
Noone answers the phone, I need to contact to rebook an appointment, noone has got back to me, noone picks the phone up!
Visited Dermatology on May 2023
Review titled Salford Royal
Replied on 23 May 2023
Dear Gillian We are sorry to hear of the problems you have had trying to contact our Dermatology team to rebook your appointment. We were aware of some technical issues on the 0161 206 4100 line which have now been resolved, this is the correct telephone number. The lines can get busy, and we appreciate your frustration, we have asked the service team to contact you directly so that you can make the necessary arrangements. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled Great service
Rated 5 stars out of 5
by Anne - Posted on 24 May 2023
I attended for Mri scan & the staff couldn't have been more friendly, helpful Certainly put me at ease
Visited Don't know on May 2023
Review titled Salford Royal
Replied on 26 May 2023
Dear Anne. Thank you for the five star review of our great services and sharing your experience at Salford Royal. We are happy to hear that the team made you feel comfortable and at ease. If you would like to give us more details on your visit so we can ensure the correct teams receive your feedback please contact our Patient Advice Liaison Service (PALS) on 0161 778 5665 or email them directly on pals@nca.nhs.uk Patient Experience Team Northern Care Alliance
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Review titled Exceptional
Rated 5 stars out of 5
by Phil watkin - Posted on 09 May 2023
The staff were excellent.kind,professional and nothing was too much trouble I was made to feel safe and well looked after
Visited Neurology on May 2023
Review titled Salford Royal
Replied on 10 May 2023
Dear Phil Thank you so much for your extremely kind comments and 5-star rating! It is so good to hear you found our staff to be kind and professional and that you felt safe and cared for whilst receiving care from us. We would love to share this lovely feedback with the specific team you dealt with, we therefore ask if you would be kind enough to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk so we can identify which team delivered your care. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled Our heroes
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2023
You really know that you in the best hands with this team, you can feel that they genuinely care about you & do the very best for you. I can’t thank or sing their praises enough. I guess it is really true what they say not all hero’s wear capes.
Visited Dermatology on April 2023
Review titled Salford Royal
Replied on 02 May 2023
Dear Anonymous Many thanks for your amazing review! We are very grateful to you for taking the time to do this and we are thrilled to hear that you had a positive experience receiving care from Northern Care Alliance. We would be keen to learn which team you received care from so that we can share this kind feedback with them directly, as we are sure they would love to know what they did to deserve such wonderful feedback! Could we please ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk so the team involved can be identified. The Patient Experience Team Northern Care Alliance
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Review titled I don’t think I should wait this long just to see someone
by Dave63 - Posted on 13 April 2023
In October 2020 I had a emergency operation on my back at Salford Royal in Salford to shave one of my disks, the operation was successful but since my operation my legs keep collapsing - it lasts for about 15 minutes then goes back to normal, it happened about every couple of months but it’s happening every week now. My consultant said it’s nothing to do with the operation, they can’t see anything on the MRI scan, so they referred me to Neurology at Salford Royal for an urgent appointment. That was in November 2022, I got a letter in January 2023 saying that it would be very beneficial for me to see a clinician, so they put me on the waiting list, but it’s very frightening, happening every week, and I don’t think I should wait this long just to see someone
Visited April 2023
Provided by Care opinion
Review titled Salford Royal
Replied on 02 May 2023
Dear Dave Apologies for our delay in responding to your concerns. We were sorry to hear about your situation and sympathise at your frustration at waiting to have an appointment with the neurology team. We value all comments as it helps us to continuously improve our service. We are committed to improve our patient experience and therefore we appreciate you bringing this to our attention. To allow us to investigate, can I ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk with your details so they can identify your care episode and explore how we can move this forward. The Patient Experience Team Northern Care Alliance
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Review titled Fantastic team
Rated 5 stars out of 5
by Simon Peck - Posted on 23 April 2023
My son broke his leg earlier today and I just wanted to express how grateful we are for the help and assistance he received at the Panda unit. We very much appreciate how hard all the staff work at this unit and throughout the hospital. You are a credit to the NHS as he was seen, reviewed, stabilised and allowed to go home on crutches within a very short period of time. Recovery will be shorter thanks to the swift actions of doctors, nurses and administrators who helped. Thanks Royal Salford (Panda) - great effort
Visited Children's & Adolescent Services on April 2023
Review titled Salford Royal
Replied on 02 May 2023
Dear Mr Peck Many thanks for taking time to write your review of our PANDA Unit. We always appreciate any feedback, especially when the comments are as kind as yours. We are delighted to hear that you and your son had a positive experience whilst receiving treatment for his broken leg. We are really pleased you were impressed by the hard working and efficient staff in the unit. Your comments will be shared with the senior leadership team of the Emergency Village so they can acknowledge the staff involved in your sons care. May we wish your son a continued swift recovery. The Patient Experience Team Northern Care Alliance
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 March 2023
From being seen prostate level..scan then the urologist appointment very quick put at ease and excellent consultation with the urologist many thanks
Visited Urology on March 2023
Review titled Salford Royal
Replied on 02 May 2023
Many thanks for your review, we are very grateful to you for taking the time to do this and are very pleased to hear that you had a positive experience with all our staff associated with Urology services. We will pass on your feedback to the management so the staff involved can be recognised from your kind comments. The Patient Experience Team Northern Care Alliance
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Review titled Excellent care and treatment
Rated 5 stars out of 5
by DMATT - Posted on 23 March 2023
I cannot thank the Stroke Team enough for their excellent diagnosis, treatment and support during my stay on Ward b3 in December 2022 and also in the community since. Their dedication is astounding and I am fortunate to be a recipient of such high quality care and attention. You are such an inspirational team. X
Visited Stroke on March 2023
Review titled Salford Royal
Replied on 02 May 2023
Dear DMATT Many thanks for taking the time to leave your review. We are very grateful to you for taking the time to leave such lovely comments and we are delighted to hear that you have had a positive experience receiving care from B3 and our Stroke Team. Your comments will be shared with the senior leadership team so they can acknowledge the staff involved who you felt were inspiring in the care they delivered. The Patient Experience Team Northern Care Alliance
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Review titled Amazing service
Rated 5 stars out of 5
by Christopher Davies - Posted on 29 March 2023
This week my husband had brain surgery to help with his parkinson's disease...he was on ward h7..and I have to say that we cannot fault his care. All the staff we had contact with were so lovely and made us feel so well looked after, from the surgeon to the switchboard staff and everyone on the ward...just so incredibly grateful for all their hard work and compassion. Thanks again to everyone involved..we are so impressed to have that experience in an NHS that we are so proud of!
Visited Neurosurgery on March 2023
Review titled Salford Royal
Replied on 02 May 2023
Dear Mr & Mrs Davies Thank you for taking the time to share your experience of your care on H7. We always appreciate feedback on our staff and it is wonderful to hear of your positive during your admission for your brain surgery. We are delighted that you were happy with the care and treatment showed to you and that you felt our staff were experienced and compassionate. We will pass on your comments to the management so the staff involved can be recognised from your commendation. Wishing you a continued speedy recovery. The Patient Experience Team Northern Care Alliance
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Review titled excellent staff on ward c2
Rated 5 stars out of 5
by Anthony Westbrook - Posted on 06 July 2023
I was on ward c2 from december2022 till July 2023 and all the staff were excellent and were a credit to nhs and should be let know how excellent they were
Visited Neurology on March 2023
Review titled Salford Royal
Replied on 10 July 2023
Thank you for taking the time to leave a review of our services at Salford Royal Hospital and for your generous five stars. Thank you so much for your kind words and we hope that after your long stay in hospital you are well on the road the recovery. Our staff are excellent, and we will be happy to pass your feedback on to the teams involved. Kind regards Patient Experience Team Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust