Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled MRI Scan
Rated 5 stars out of 5
by Mrs Linda Huggins - Posted on 09 July 2024
I had scan today 8/7/24. The 2 people in there were amazing. Due to my mobility they helped me. Which was so much better than the last time l had a scan. I had no help what do ever. I would just like to say thank you to them.
Visited Don't know on July 2024
Review titled Salford Royal
Replied on 16 July 2024
Dear Mrs Huggins Thank you for awarding your experience of attending an MRI scan 5 stars! We appreciate you taking the time to share your experience with us and that you felt on this occasion, our staff were amazing in supporting you with your mobility needs, which we are sorry to hear we didn't deliver the care you needed on your first appointment. We have passed on your comments to the senior leadership team, so that the staff involved in your care can be recognised for their efforts and help to realise the difference they made to your visit. Kind regards The Patient Experience Team
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Review titled Fantastic Care
Rated 5 stars out of 5
by Isabel Dean - Posted on 28 March 2024
I attended Day Surgery for a procedure to remove a lump on my left hand. I was nervous, but had no need to be. The staff made me welcome and reassured me. The surgeon who did the surgery was very friendly and again I felt reassured. Thanks to everyone who looked after me, your kindness will never be forgotten
Visited Don't know on July 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Isabel Thank you for taking the time to share with us your husbands biopsy experience. We are delighted to hear you felt that Dermatology Staff delivered care with compassion and respect. We have forwarded your post to the staff involved so they are able to see your gratitude and know that they make a difference. Kind regards The Patient Experience Team
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Review titled Waiting times. No care given
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2024
I came into an and e for a second time today after collapsing at the local pharmacy and banging my head on the floor while collecting a prescription. In fact I am still here. I arrived at 1:30pm and it is now 00;20am. Still not been seen by a doctor. I had to treat myself with painkillers I had with me in my bag. If you dare to approach staff about the wait you are given a rude retort. Basically they don’t know and care even less. Waiting times have gone from 8 hours to six hours to 9 hours in the space of half an hour. No one wants to help I really don’t want to be here as much as staff dont want patients here. An absolute farce. Northern care alliance have a misnomer in their title.
Visited Accident and emergency services on July 2024
Review titled Salford Royal
Replied on 16 July 2024
Dear Patient We were sorry to hear about the prolonged waiting times since your arrival at A&E department and that you feel staff have not been caring or polite. Our aim is always to see and treat patients in a kind, timely manner, prioritising patients in order of who present with symptoms of a potentially life-threatening illness or injury. Without more detail we are unable to comment on the departmental pressures, therefore we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, drop into one of the PALS offices on each hospital site, or email: pals@nca.nhs.uk. Your care episode can then be identified and be thoroughly investigated, allowing the team to provide feedback to you regarding this. Kind regards The Patient Experience Team
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Review titled Excellent treatment
Rated 5 stars out of 5
by Marie - Posted on 12 August 2024
We spent 6.5 hours all told but treated with care and respect, X-ray, scan two visits by the orthopaedic specialist brilliant, the nursing staff in minor injuries treated us with respect and reassurance putting our minds at ease, thanks to all, two grateful pensioners. On the road to recovery now♥️
Visited Accident and emergency services on July 2024
Review titled Salford Royal
Replied on 12 August 2024
Dear Marie Thank you for taking the time to leave feedback on your recent experience with the minor injuries team. We are delighted you awarded them 5 starts and to hear that you felt that our staff dealt with you with respect and reassurance. We have passed on your kind words to the senior leadership team, so that the team involved can be recognised and made aware of your gratitude towards them. Kind Regards The Patient Experience Team
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Review titled Orthopaedic review.
Rated 5 stars out of 5
by Nuala Durkin - Posted on 26 June 2024
I was reviewed by my consultant in a very timely manner. He was very reassuring and was very interested in my progress. I certainly felt much better following my review. A true professional.
Visited Orthopaedics on June 2024
Review titled Salford Royal
Replied on 27 June 2024
Dear Nuala Thank you for taking the time to leave feedback on your experience at Salford Royal. We are pleased to hear that your review went well and that you found our consultant to be a true professional. We will ensure that your kind words are passed on so they are aware of the difference they have made to your care. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Amazing nurses in A&E
Rated 4 stars out of 5
by Sarah - Posted on 07 June 2024
Although I was in A&E for just over 5 hours, I had very thorough testing and I felt like I was in safe hands. The nurse in charge of the department (I think her name began with an L was amazing, very friendly, very caring and really put me at ease despite the amount of pain I was in. I am thankful for all the nurses, CT scanners and X ray staff for their kindness and hard work. They really do have a difficult job, but they remain kind and friendly, which helped me loads as I was in A&E alone. The only bad thing about my visit was the waiting room, the music was so loud and I struggled to hear my name being called out and nearly missed triage because of it. Turn the music down!
Visited Accident and emergency services on June 2024
Review titled Salford Royal
Replied on 14 June 2024
Dear Sarah Thank you for taking the time to share your recent experience of our emergency Department at Salford Royal. We are pleased to hear that our team looked after you well and you felt like you were in safe hands. We will ensure that your kind words are passed on to the teams involved so they know what a difference they have made to your care. We have also shared your comments about the volume of the music to ensure it is appropriate. Kind Regards The Patient Experience Team the Northern Care Alliance.
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Review titled Wonderful Support
Rated 5 stars out of 5
by Deirdre Watson - Posted on 04 July 2024
Checked in at main reception very helpful, courteous and efficient. Show to the Chest Clinic. Prompt, friendly and cheerful by lovely nurses. Saw tge Cardio specialist who was very thorough explained everything without patronising me. Caring, personable and professional. Thank you to everyone.
Visited Cardiology on June 2024
Review titled Salford Royal
Replied on 05 July 2024
Dear Deirdre Thank you for taking the time to share your experience of seeing the Cardio Specialist. We always aim to deliver high-quality person centred care and we were delighted to know you felt that team were caring and professional. Once again, we have passed on your comments to the senior leadership team, so that the staff involved in your care can be recognised for their efforts. Kind regards The Patient Experience Team
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Review titled Great Staff
Rated 5 stars out of 5
by Deirdre Watson - Posted on 04 July 2024
Thank you for the friendly and helpful support when I explained that alongside my Rheumatoid blood check tge cardiologist had asked for 2 extra checks. No problem. The Rheumatoid nurse was so calming and efficient. Putting me at my ease. She is so efficient and wonderful personality.
Visited Rheumatology on June 2024
Review titled Salford Royal
Replied on 05 July 2024
Dear Deirdre Thank you for taking the time to share your experience of your appointment with the Rheumatology Nurse. It was great to hear you felt they were calming and efficient. We have passed on your comments to the senior leadership team, so that the staff involved in your care can be recognised for their efforts. Kind regards The Patient Experience Team
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Review titled No bed side manner
Rated 4 stars out of 5
by Anonymous - Posted on 18 June 2024
Doctor did not introduce herself when I walked in the room I did not know if she was nurse or doctor. Gave limited eye contact . Gave no reassurance during appointment. Constantly typing away throughout appointment. She had no interpersonal skills
Visited Gynaecology on June 2024
Review titled Salford Royal
Replied on 19 June 2024
Dear Service User Thank you for taking the time to share your experience with us and we are sorry to hear that you felt the Doctor did not provide you with the high quality person-centred care we expect to be shown to all our patients. We take all feedback seriously however without your full details we are unable to identify the staff involved in your care. We encourage you to contact our Patient Advice and Liaison Service (PALS) so they can register your concerns and investigate further. PALS can be called on 0161 778 5665 or email pals@nca.nhs.uk. Kind regards The Patient Experience Team
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Review titled Completely out of hands
Rated 1 star out of 5
by George - Posted on 06 June 2024
I came in just before midnight and they told me in triage that max wait is .45 minutes to an hour and I am already sitting in a&e over 5 hours and it's empty here and they informed me that it can take a couple of hours more absolutely crazy just does not make sense
Visited Accident and emergency services on June 2024
Review titled Salford Royal
Replied on 06 June 2024
Dear George Thank you for your post and we were sorry to hear of your disappointment of our wait times in A&E. We appreciate your frustration that the wait time you were quoted did not meet with your experience overnight and hope that you have now been seen by a member of the A&E team. We would be happy to look into the matter further if you would be kind enough to contact our Patient, Advice and Liaison Service (PALS) via pals@nca.nhs.uk or 0161 778 5665, they can register your concerns and investigate further. In the meantime, we will ensure your comments are escalated to the senior leadership team however more details will be needed to properly identify your care episode. Kind regards The Patient Experience Team
Information supplied by Northern Care Alliance NHS Foundation Trust