Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful service in A&E
Rated 5 stars out of 5
by Yvonne Ratcliffe - Posted on 27 December 2022
I had to visit A&E on 26th December with my 81 year old mother who suffers with dementia and who had a suspected broken elbow. We were there a total of 7 hours but that passed by before we knew it. Mum was assessed by an A&E doctor, orthopaedic doctor and Registrar. She was taken for an x-ray and attended to by two nurses as well as being given a sandwich and drink. Everyone we came into contact with was caring, professional and extremely understanding. Mum was diagnosed with a fractured elbow and treated with the appropriate sling. What could have been a traumatic time for mum was made so much easier because of the staff's caring professionalism. Yvonne Ratcliffe
Visited Accident and emergency services on December 2022
Review titled Salford Royal
Replied on 03 January 2023
Dear Yvonne Thank you for taking the time to tell us about you and your Mum's experience of our services. It's great to hear that staff were caring professional and extremely understanding. I will make sure to pass your comments onto the team. Kind regards The Patient Experience Team
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Review titled Excellent practice.
Rated 5 stars out of 5
by D P Clarke - Posted on 05 December 2022
I had an appointment at 09:00 today 5/12 and was seen exactly on time. I was then examined and talked through necessary treatment plan. Finally a prescription was issued and subsequently collected. Altogether a thoroughly professional and efficient experience and course of treatment. Many thanks.
Visited Dermatology on December 2022
Review titled Salford Royal
Replied on 03 January 2023
Dear D P Clarke Thank you for taking the time to tell us about your experience. Its great to here that you had a positive experience at Salford Royal. Kind regards The Patient Experience Team
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Review titled Pathetic excuses
Rated 1 star out of 5
by Maxine - Posted on 09 November 2022
Urgent 2 week referral appointment cancelled today after 9 week wait. Excuse was that one of staff phoned in sick. A whole clinic cancelled because of one person. Shameful.
Visited Dermatology on November 2022
Review titled Salford Royal
Replied on 17 November 2022
Dear Maxine Thank you for taking the time to leave your review. Firstly I would like to apologise for your appointment being cancelled, as you mentioned in your review this was due to staff sickness. If you remain disatisfied, please contact our Patient Advice and Liaison Service on 0161 778 5665 or pals@nca.nhs.uk stating you have been told to do so via the NHS Website. Kind regards The Patient Experience Team
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Review titled Outstanding care
Rated 5 stars out of 5
by Joanne Wright - Posted on 29 November 2022
Attended with my son ?stroke care amazing bloods one CT very prompt Medical and nursing care outstanding We felt safe and reassured explainations given at every oppotunity.
Visited Accident and emergency services on November 2022
Review titled Salford Royal
Replied on 03 January 2023
Dear Joanne Thank you for taking the time to tell us about your son's experience. It's great to hear that you and your son felt safe and reassures during your time with us. I will pass your comments onto the team. Kind regards The Patient Experience Team
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Review titled Cancelled appointments
Rated 2 stars out of 5
by Jenny Jones - Posted on 08 November 2022
I was diagnosed in 2018, later found out I have multiple fractures in my back and 2 spinal conditions, this hospital is aware of my extreme struggles and have cancelled numerous appointments over the last couple months. The severity of my conditions is concerning and this hospital will not help me. I will be requesting an immediate transfer to another neurosurgeon in a different hospital.
Visited Neurosurgery on November 2022
Review titled Salford Royal
Replied on 03 January 2023
Dear Jenny Thank you for taking the time to leave your feedback. I would like to apologise for your cancelled appointments, I can see that this must be stressful for you. Should you wish to take this further please contact our Patient Advise and Liasion Service on 0161 778 5665 or pals@nca.nhs.uk stating you have been told to do so via the NHS Website. Kind regards The Patient Experience Team
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Review titled Fantastic efficient service
Rated 5 stars out of 5
by Joanne Reynolds - Posted on 10 November 2022
My son was rushed to A&E at Salford Royal last night with a badly dislocated knee. The service he received was fantastic, very efficient and friendly, the female doctor quickly ordered an x-ray and put the knee back into place. He was given crutches and they spent time showing him how to use them! The service was exactly what you would want from the NHS, from the ambulance crew to the triage nurse right throw to the doctor we’re amazing thank you so much!
Visited Accident and emergency services on November 2022
Review titled Salford Royal
Replied on 16 November 2022
Dear Joanne Thank you for taking the time to tell us about your sons experience of our A&E department. Its great to hear that you feel that the service he received was fantastic. I will make sure to pass on your kind comments over to the team. Kind regards The Patient Experience Team
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Review titled Great care
Rated 5 stars out of 5
by Chris Hall - Posted on 09 November 2022
I cannot recommend Salford Royal highly enough. The care I have received so far has been amazing on all three wards that I have been on so far, Emergency Assessment Unit, h4 and Acute Neurological Unit, the Doctors, Nurses and support staff have been amazing and nothing is too much trouble for them. Thanks for taking great care of me.
Visited Neurology on November 2022
Review titled Salford Royal
Replied on 16 November 2022
Dear Chris Thank you for taking the time to tell us about your experience at Salford Royal. Its great to hear that you have had a positive experience of our services and that our staff have taken care of you. I will make sure to pass your kind comments over to the wards. Kind regards The Patient Experience Team
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Review titled Lloyds Pharmacy - Great Service
Rated 3 stars out of 5
by Roops14 - Posted on 03 November 2022
I'm a regular visitor to the hospital with my wife (who is receiving treatment at several departments). I wish to give a big "shout out" and thank you to the staff at the Lloyds Pharmacy near the main reception area... who without doubt must be the hardest working team in the whole hospital. Their work area is never without a queue of people - and therefore they never seem to get a break. They also meet every type of patient - some of whom are very rude and aggressive. And yet, they are unfailingly patient and meet every request politely. They take the time to explain to everyone what medicine they are receiving and how it should be administered. They are consistently courteous and professional. There are a few departments at the hospital whose customer service needs a lot to be desired, with some in particular seemingly overstaffed and underworked. That cannot be said about the Lloyds Pharmacy. Well done and keep up the good work.
Visited Don't know on November 2022
Review titled Salford Royal
Replied on 16 November 2022
Dear Roops14 Thank you for taking the time to leave your feedback. Its great to hear you have had a positive experience with our Lloyds Pharmacy team. Its great to hear that the staff there are courteous and professional towards our patients. I will make sure your comments are seen by the team. Kind regards The Patient Experience Team
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Review titled Outpatient phone line
Rated 4 stars out of 5
by Anonymous - Posted on 30 November 2022
I rang the phone line on 3 separate days to cancel my appointment and let the team know I had a chest infection and couldn’t take my medicine, I was told on the first phone call on 25-11-22 that I would receive a call back that didn’t happen, then I called again on 29-11-22 at 3.55 to reach number 1in the cue to then go back to number 6 x3 I hung up after 45 minutes I then went on line to cancel the appointment, no communication back so I rang again on the appointment day 30-11-22 sat on the phone from 9.05 to 9.45 reaching number 1 on 3 separate occasions then to go back up the line again, I hung up in distress. I understand they are busy but this needs to be sorted they tell you how much it costs them for missed appointments but no wander if you can’t get through to cancel them.
Visited Rheumatology on November 2022
Review titled Salford Royal
Replied on 03 January 2023
Dear Anonymous Thank you for taking the time to tell us about your experience. Firstly I would like to apologise for the frustration this has caused. I have passed this onto the senior team at Salford. This is an issue that we are aware of and work is being undertaken to try and improve this service, with performance being monitored daily. This work includes looking at other methods of communication to alleviate pressure on our phone lines. Should you remain disatified, please contact the Patient Advice and Liasion Service on 0161 778 5665 or pals@nca.nhs.uk stating you have been told to do so via the NHS Website. Kind regards The Patient Experience Team
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2022
Had a very badly broken foot, the break clearly evident. Asked the receptionist if i may have a crutch, i was told to take a seat, the only seat was some distance away. I asked again and was told triage would offer this. Once called, i had to walk across the dept in total pain whilst everyone just watched making me feel humiliated. At triage I asked again for some assistance to walk, i even offer to pay for a crutch and again told no help available. Again expected to walk accords packed reception area in agony. What sort of medical treatment is this? The evening service in the hospital just seem to treat you like you are not a person
Visited Accident and emergency services on October 2022
Review titled Salford Royal
Replied on 31 October 2022
Dear Anonymous Thank you for taking the time to leave your feedback. I am sorry for the negative experience you have had while visiting our services. I have passed your comment over to the service to make them aware of this. Should you remain dissatisfied please contact our Patient Advice and Liaison Service on 0161 778 5665 or pals@nca.nhs.uk stating you have been told to do so via the NHS Website. Kind regards The Patient Experience Team
Information supplied by Northern Care Alliance NHS Foundation Trust