Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care and attention
Rated 5 stars out of 5
by Angela C - Posted on 07 February 2023
I was admitted to su2 after my gp referred me with chronic stomach pain and vomitting. Iwas put onto a drip and antibiotics straight away and awaited a scan. This showed a burst appendix. I was informed i would be operated on that evening. I was kept informed when an emergency delayed my op. I was taken at mifnight to have my appendix removed. I cannot fault the care and attention nothing was too much trouble on b1 and su2 were fantastic. I am recovering at home and appreciate everything they did for me. Thank you so much x
Visited General Surgery on February 2023
Review titled Salford Royal
Replied on 28 April 2023
Thank you for your feedback, it’s always rewarding for everyone involved in your care to know that they provided excellent treatment and person-centered care. Your kind comments have been shared with the staff within the B1 and SU2 for recognition. Thank you so much, it is very much appreciated. Kindest regards
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Review titled Pelvic floor physiotherapy
Rated 5 stars out of 5
by Anna - Posted on 16 February 2023
Had my appointment today after being referred from a Dr I saw in Eurology. The person who saw me today was very kind, especially about my miscarriage. They were also professional and friendly, giving me good advice. They were thorough in their questioning to try figure out the problem. They handled a physical exam sensitively and professionally with good humour too. Shout out to the person at the front desk of main reception for giving me a print out of directions to the right building - super handy. Premises are really tidy and calm too.
Visited Don't know on February 2023
Review titled Salford Royal
Replied on 28 April 2023
Thank you so much for sharing your experience when you visited the Physiotherapy department; your description of the sensitively handled care is appreciated. Its pleasing to know that you felt our staff were friendly and informative and the environment was pleasing too. Our staffs consistently strive to provide quality person centered care they can and so we are delighted that your experience reflected this. It is rewarding for the staff to hear these kind comments; it is very much appreciated. Your comments have been shared the senior leadership team for recognition of the staff involved in your care. Kindest regards
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Review titled Fantastic service
Rated 5 stars out of 5
by Herberts - Posted on 28 February 2023
I took my wife to A&E on a Saturday morning the reception took details off my wife what her problems were which were pretty serious.within 45 mins she been check out and took to a ward where a doctor and nurse look after her with her problems she remained in this small ward while they did several tests &xray and ECG they gave her some medication to control her problems after few hours she was allowed to go home the dedication the doctor and nurses shown was absolutely first class I can’t thank them enough
Visited Accident and emergency services on February 2023
Review titled Salford Royal
Replied on 28 April 2023
Thank you for taking the time to share your feedback. Your observations have been shared with the senior leadership team for recognition. We value patient comments, as they contribute to improvements of our services. Your comments are appreciated. Kindest regards
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Review titled Fantastic care
Rated 5 stars out of 5
by Paula - Posted on 23 July 2023
My husband was on cc2 for almost two months and I cannot say how greatfull I am to all the amazing staff , from the night nurse who watched films with my husband because he couldn't sleep , to the lovely nurse who made a putting green so my husband could try and move his hand, thank you so much for what you did. The staff saw my husband at his worst and not only look after him but the family to, I don't think we would have got through this without all your love and support. Also to the receptionist who did some lip reading because we could not understand what my husband was trying to say, and for the endless cups off tea you gave us when the news wasn't great
Visited Intensive Care on February 2023
Review titled Salford Royal
Replied on 03 August 2023
Dear Paula Thank you so much for taking the time to leave such lovely feedback on you and your husbands experience of C2 at Salford Royal. It is fantastic to hear that the team were able to personalise the care they delivered to your husband and how they supported his needs. We are happy to have been able to care for your husband during a worrying time and I’m sure the cups of tea certainly helped. We will ensure that your kind words are shared with the team involved so they know the difference they have made. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Waiting time
Rated 2 stars out of 5
by James - Posted on 01 March 2023
Currently sat in A&E 8 1/2 have passed and they say it shouldn’t be too long. Asked at the 6 hour mark to be second in line. Plus sorry as always under staffed at present. The health system is failing the public. An 80 year female should not be waiting over 8 hours to be seen in this current era.
Visited Accident and emergency services on February 2023
Review titled Salford Royal
Replied on 28 April 2023
We are sorry to learn that you’ve experienced delays in your treatment, and we recognise that this must be a worrying and frustrating time for you. We would like to re-assure you that the Trust strives to provide patients with excellent care and experience, so we are disappointed we have not achieved this for you. We hope that you have received your appointment by the time you see this response; if not we would like you to approach our Patient Advice Liaison Service (PALS) with more of your details so they can escalate your case. Contact them via telephone on 0161 778 5665 or email them directly on pals@nca.nhs.uk quoting that you have been advised to do so via NHS Website, so we can discuss and address the matters expressed in your post. Kindest regards
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Review titled Excellent service
Rated 5 stars out of 5
by Lawrence - Posted on 01 February 2023
Had an echocardiogram in the Cardio Respiratory Investigation unit. Staff were friendly and helpful, the young woman who carried out the scan was professional, personable, and put me at my ease, and the whole experience was pleasant and easy
Visited Cardiology on February 2023
Review titled Salford Royal
Replied on 02 May 2023
Dear Lawrence We always appreciate feedback on our staff and we're delighted to hear of your positive experience of our Cardio Respiratory Unit and a pleasure to know that you felt our staff were professional and helpful. We have shared your kind comments with the senior leadership so that the staff involved are recognised. Thank you once again for taking the time to share your thoughts with us. The Patient Experience Team Northern Care Alliance
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Review titled Amazing care
Rated 5 stars out of 5
by Daniel Brown - Posted on 06 February 2023
Visited A&E suspecting a possible stroke. Was seen within 5 minutes and directly referred to the stroke team. The stroke nurse was amazing throughout, making sure I had bloods, scans and other tests super fast . Luckily not a stroke but have been referred through their virtual ward for and MRI within 48 hours and an appointment with consultant. I could not have asked for better care or faster treatment. Thank you
Visited Accident and emergency services on February 2023
Review titled Salford Royal
Replied on 28 April 2023
Thank you so much for taking the time to tell us about the amazing service that you have received from the staff in our A&E, it is wonderful to hear how you felt safe and cared for by the Stroke Team and you were happy with the speed of your treatment. Your kind comments have been passed to the senior leadership team to enable the staff involved to be recognised, we always aim to deliver person centered care, treatment and support and our staff will value hearing how they made a difference to your care. Kind regards
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Review titled I brought my little boy to the panda unit today
Rated 5 stars out of 5
by Francesca Cottier - Posted on 30 January 2023
All the staff were amazing as soon as we got there we got seen quite quickly and had tests done the doctor we had went above and beyond not just for my little boy but for me she kept coming in to make sure I was OK the care we got from the panda unit was absolutely amazing and I can't thank them enough
Visited Children's & Adolescent Services on January 2023
Review titled Salford Royal
Replied on 01 March 2023
Hi Francesca Thank you for taking the time to tell us about you and your little boy's experience on Panda. It's great to hear that this was a positive experience for you both. I will pass your comments on to the team. Kind regards The Patient Experience Team
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
Secretaries never answer the phone or respond to messages Have rang over 100 times Terrible service
Visited Neurology on January 2023
Review titled Salford Royal
Replied on 28 April 2023
Thank you for your comments, we were so sorry to hear about your experience trying to contact our staff and appreciate your frustration. We value all comments as it helps us to continuously improve our service. We are committed to improve our patient experience and therefore we appreciate you bringing this to our attention. To allow us to investigate this further and to find out which specialty you need to contact, can we ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk. Kind regards
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Review titled Professionalism, knowledge and willing to help.
Rated 5 stars out of 5
by Emilia - Posted on 15 January 2023
Every person I met was very nice, very helpful and with huge knowledge. Despite the behavior of some patients (not very polite and nice), each of the medical staff was professional, did not escalate the conflict and calmed the atmosphere. I did not required a bed but fell asleep sitting up, when I asked if I could lie down, the nurse brought a bed for me and even the lack of free rooms, I was able to sleep. I was helped at the highest level of professionalism and knowledge. Yes, I had waited a long time to see a doctor, but I wasn't in a hotel, I was in the E&A department, and my life wasn't in danger any more. I thank from the bottom of my heart to everyone who was on duty on Friday night, from ambulance crew to nurseries and doctor. As a person with a risk of anaphylactic reaction, I visited other E&A across Manchester (unfortunately) and Salford Royal has the highest standards and professionalism. Thank you again.
Visited Accident and emergency services on January 2023
Review titled Salford Royal
Replied on 28 April 2023
Thank you for sharing your experience of our Accident & Emergency services. We appreciate the time you have taken to do so. It is always a pleasure to hear patient feedback, especially when it is as kind as yours. We make every effort possible to provide person centred care and we are delighted to hear you felt our staff were helpful and knowledgeable. Your comments will be passed to the senior leadership team for recognition. Kindest regards
Information supplied by Northern Care Alliance NHS Foundation Trust