Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Biopsy results
Rated 4 stars out of 5
by John Edwards - Posted on 15 August 2023
I have been waiting nearly 6 weeks for test results. We have tried phoning the department but after waiting over three quarters of an hour from 15th in the queue only to be cut off when I reached number 2 in the queue. This has happened three times and I can only assume that it is done on purpose. The medical treatment has been exemplary but the follow up has been poor
Visited Dermatology on July 2023
Review titled Salford Royal
Replied on 25 August 2023
Dear John Thank you for taking the time to leave feedback on your experience at Salford Royal Hospital. We are sorry to hear of your wait time for your results and the difficulty you have had in contacting the department. We would advise that you contact our Patient Advice and Liaison service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk including as much detail as possible and they will be able to advise you further. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled The worst A&E I have ever been to
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
- My wife waited 10 hours to be seen because of the pain in her heart. She has an underlining heart issue. We came in at 9pm and eventually left at 7am. - I told the nurse that my wife is profoundly deaf so I will be helping her. When we saw the doctor after 9 hours, he rudely asked if I am the patient or my wife is? Disgraceful. He had a demeanor where he didn't want to help or sound helpful. He sounded like he was reading off scripted questions and not genuinely asking them. - This doctor suggested she has a paracetamol despite her being in great pain. We explained we waited 10 hours to be told to put a paracetamol on it? I explained she isn't allowed to have it because she is on certain medication. He didn't seem to understand this and we were on the verge of being discharged. He went to get magnesium meds before we went. - Before we were discharged, I called my wife's specialist hospital to complain about the A&E and what we were being discharged for. 2 doctors overheard my conversation and asked me why I am calling the specialist hospital? I said you're discharging my wife and she is still in great pain. He said they're calling the specialist hospital now too (coincidence). I said that doctor never told us this and were on the verge if being discharged and he's gone to get magnesium medication. - We were asked to wait again and my wife could no longer take it because she was in distress and pain, she wanted to leave. When we left, that doctor called saying her specialist hospital suggested she stays in for 24 hours to be monitored. I initially agreed to bring her back but at that point, my wife refused to step foot back in that place again. She would rather suffer than be around doctors who don't care or listen. I called the A&E back to say my wife won't be coming back. I was greeted with a delightful response of "Okay". The nurse never asked why or show empathy. - In all this time, we had been respectful and courteous. My wife is still in great pain and we're now looking at finding ways of self treatment. We will never step foot in that A&E again (maybe to the delight of the doctors working there so well done for achieving this)
Visited Accident and emergency services on July 2023
Review titled Salford Royal
Replied on 12 July 2023
Thank you for taking the time to leave feedback on your experience of our emergency department at Salford Royal. We are extremely sorry to hear the details of your visit and would ask that you contact our Patient Advice and Liaison Service PALS who will be able to investigate your concerns thoroughly on 0161 778 5665 or email them directly to pals@nca.nhs.uk We would also encourage you to not feel discouraged from using our emergency services should your wife continue to feel pain or discomfort. Our team strive to deliver person centred care to all our patients and we take isolated incidents of when this has failed very seriously. Kind regards Patient Experience Team Northern Care Alliance
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Review titled Excellent is what ward b5 is
Rated 5 stars out of 5
by B Hilton - Posted on 20 June 2023
Had spine surgery and was on b5 spinal ward and got the best care and help needed ( apart from a small incident involving me being nude in toilets sorry girls lol) but honestly they couldn’t do enough for me the ward was bright clean and airy the food excellent and all the staff was amazing if you get to stay on this ward your worries will be eased 10/10 to b5
Visited Don't know on June 2023
Review titled Salford Royal
Replied on 22 June 2023
Thank you for taking the time to leave a five star review of your experience at Salford Royal. We are delighted to hear of your experience on B5 and it is a pleasure to know that our teams were able to ease your worries. Thank you for taking the time to comment on the ward and noting its cleanliness. We are happy to hear you enjoyed the food! We will ensure that your comments are passed on to the team to ensure they hear your lovely feedback. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled podiatry
Rated 2 stars out of 5
by stephen hesford - Posted on 11 June 2023
in my experience, I was referred by my practice but when tyring to make an appointment I was told by my practice that they use Eccles and irlam but they told me they use Swinton only on a Friday and was told they would discharge back to my practice without even seeing me so after saying that to me I said OK then. Obviously I felt like it was to much trouble for them to see me and felt like they are not interested, people should not be made to feel this way so back to my practice and try something else.
Visited Podiatry on June 2023
Review titled Salford Royal
Replied on 12 June 2023
Dear Stephen We are sorry to hear of your experience whilst trying to access our podiatry services. To allow us to investigate this further we would advise that you contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk with more details so we can support your appointment and ensure you get the correct treatment. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Bad experience
Rated 2 stars out of 5
by Anonymous - Posted on 04 June 2023
Please update the business hours of other pharmacy tables Because today we went to the pharmacy during business hours and the were closed.
Visited Accident and emergency services on June 2023
Review titled Salford Royal
Replied on 12 June 2023
We are sorry to hear of your experience of our pharmacy services at Salford Royal. We have referred the matter to the senior leadership team for this area to review. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled 5 Star Treatment
Rated 5 stars out of 5
by Stella Christine Goss - Posted on 21 June 2023
I was in the Acute Neurology Unit for tests. The nurses were wonderful and the Doctors go above and beyond to find a diagnosis even visiting you on the off chance that something they just thought of might help. They are truly dedicated and I am so grateful for their professionalism and expertise. Thank You.
Visited Neurology on June 2023
Review titled Salford Royal
Replied on 22 June 2023
Dear Stella Thank you for taking the time to leave a five star review of your experience at Salford Royal. We are so pleased to hear that you found our team to be wonderful, and that they went above and beyond to deliver great care. We will ensure that your lovely comments are seen by the teams involved so they are aware of what a difference their great work makes. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Great hospital and good care
Rated 5 stars out of 5
by Nigel Steven Broomhead - Posted on 20 June 2023
I was referred to Salford Royal by MDGH with a problem with my back the doctors at Salford Royal explained the problem what they was going to do and the treatment after biopsy in plain English that I could understand.Because of emergency addmitions my first date for operation had to be cancelled which is quite understandable given a new dste biopsy whent ahead with no problems all the hospital staff was fantastic and looked after me very well thanks to all
Visited Neurology on June 2023
Review titled Salford Royal
Replied on 22 June 2023
Dear Nigel Thank you for taking the time to leave a five star review of your experience at Salford Royal. It is lovely to hear that our doctors explained your treatment well and that you understood your next steps. We appreciate you showing understanding regarding wait times and are thrilled that we are able to successfully reschedule your appointment. We will ensure that your comments are passed on to the team to ensure they hear your lovely feedback. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Follow up appt and telepnone
Rated 3 stars out of 5
by Anonymous - Posted on 12 June 2023
Did not receive test results or follow up appt to discuss. Every time I get through to the switchboard they say they will put me through and then cut me off.
Visited Immunology on June 2023
Review titled Salford Royal
Replied on 14 June 2023
Thank you for taking the time to leave feedback on your experience at Salford Royal Hospital. We are sorry to hear you have experienced problems with our switchboard. To allow us to investigate this further we would advise that you contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk with more details so we can support your appointment and ensure you get the correct treatment. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Very Impressed
Rated 5 stars out of 5
by Kevin Stanley - Posted on 30 June 2023
Visited A&E Last night after dislocating my shoulder, all staff from being greeted at the door to triage were engaging, informative, professional with some added humour. Mainly aimed at me as I had a monkey on my cap who as it turned out looked remarkably like me dragging my injured arm along the floor. I was seen swiftly, x rayed and fixed up and sent on way. I’d like to express my thanks to everyone who greeted and looked after me, keep doing what you’re doing, it was a huge (but pleasant) difference than what I was imagining on my way there. Thanks Again Guys, great job by all :-)
Visited Accident and emergency services on June 2023
Review titled Salford Royal
Replied on 10 July 2023
Thank you for taking the time to leave a review of our services at Salford Royal Hospital and for your generous five stars. It is great to hear that our teams in our Emergency Department were able to help you and deliver great care with a smile. Our teams will certainly appreciate your kind comments. Kind regards Patient Experience Team Northern Care Alliance
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Review titled Fabulous hospital
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
Review written whilst still in the hospital. What a fabulous hospital. So far been through accident and emergency, emergency care unit, laywell l8 and now heading to Neurology, ultra sound and radiographers. The care and attention given in all the departments has been outstanding, translation from day team to night team was seamless and staff were always in the know of your high points and low points. There may be good news or bad news to come but my experience of this hospital will always be positive. Thanks so much for everything.
Visited Neurology on June 2023
Review titled Salford Royal
Replied on 12 June 2023
Thank you for taking the time to leave feedback on your experience at Salford Royal and for your five star review. We are so pleased to hear of your outstanding experience of our services. We strive to deliver person centred care and to hear you have had a seamless experience of multiple services during your stay is wonderful It is a pleasure to hear your kind words, especially since you were still in hospital whilst writing this review. We will ensure that your kind comments are shared with the senior leadership teams of the areas you have visited to enable them to pass on thanks to those delivering care. We do hope you are recovering well. Kind Regards The Patient Experience Team Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust