Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 2 stars out of 5
by Gary - Posted on 05 December 2023
My mother 90yo dementia patient has been sat in a wheelchair for 18ours and counting,no sleep very little food and drink,the staff are under extreme pressure,there is something extremely wrong at this hospital (Russell's Hall Dudley) not acceptable
Visited Accident and emergency services on November 2023
Review titled Russells Hall Hospital
Replied on 07 December 2023
Dear Gary, Thank you for taking the time to post your comments regarding the experience your mother received. We are very sorry to hear that you feel she did not receive the standard of care that we normally expect. It is difficult to comment on your specific case without your details and knowing which department she visited. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily look into your concerns and share with senior members of staff. Patient Experience Team
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Review titled Excellent care by all
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2023
I had a recent experience through the surgical day case unit , from arrival ,to surgery, to transfer to the ward , the lead nurse and her staff were kind , caring and listened to how I felt ,they gave five star care to all . The surgeon and anaesthetist explained everything in detail and saw me on the ward prior to discharge. b1 staff were amazing .
Visited Gastrointestinal and Liver services on November 2023
Review titled Russells Hall Hospital
Replied on 17 November 2023
Dear patient, Thank you for taking the time to tell us about your positive experience at our hospital and rating the hospital as 5 stars. We are happy to hear that staff were able to provide excellent care and treatment and up to the best standard. We have passed on your kind words to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
Provided by Care opinion
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Review titled Hard working and kind
Rated 4 stars out of 5
by Lesley Price - Posted on 12 November 2023
Initially admitted briefly to same day emergency care, then acute medical1 and c5. In all these wards the staff - nursing and all support staff - worked hard and were very kind despite having so little time to do everything. They noticeably supported each other when a lot was happening at once and their routine was disrupted. They were adept at dealing with different sorts of patients. The treatment advised by the doctors turned me round in under a week so thanks also to them when they were so busy.
Visited Chronic Obstructive Pulmonary Disease on November 2023
Review titled Russells Hall Hospital
Replied on 13 November 2023
Dear Lesley, Thank you for taking the time to tell us about your positive experience and rating our hospital as 4 stars. We are delighted to hear that staff on Same Day Emergency Care, Acute Medical Unit, and ward C5 were able to provide excellent care and treatment. We have passed on your kind words to each department and senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Poor experience
Rated 2 stars out of 5
by Anonymous - Posted on 15 November 2023
Our son went into A & E having collapsed, been sick, and being very confused, he didn’t even know his own name. The process in A & E is chaotic with people being left in the waiting room for many hours, sometimes days, because there are no beds. They were very slow putting him on antibiotics, which did sort out the infection he had. The reason they were slow was because there was nowhere for him to go. They eventually put him on a reclining seat in A & E and then into a cubicle after about 24 hours. Once he was treated he recovered quite well. The system would work much better if patients were treated quickly and either moved to beds or sent home. The worst part of the experience was that they allowed him to escape in the night despite promising us that they would supervise him. He walked about 2 miles from hospital towards home, he was very confused so anything could have happened. The hospital didn’t even report him to the police as missing! It was down to his girlfriend to report it once she knew. Thankfully the police found him safely. The other difficult part of the experience was the way the staff at the hospital spoke with him and his girlfriend. They practically accused them of drug abuse, domestic violence, mental health issues. It was clear that they were looking for a reason to send him home rather than treating him. I appreciate that they are under pressure but need to treat patients and family with respect. This was not just our experience, others in the waiting room had longer waits and were treated very badly. Overall our son was in the A & E waiting room for about 10 hours and in A & E department for about 36 hours.
Visited Accident and emergency services on November 2023
Review titled Russells Hall Hospital
Replied on 15 November 2023
Thank you for taking the time to give us feedback about your experience of our hospital. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. We will share your feedback with senior members of staff and our patient safety team who will look into the issues raised. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or via email dgft.pals@nhs.net we would happily look into the issues you have raised. Kind Regards, Patient Experience Team
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Review titled Long wait
Rated 4 stars out of 5
by Anonymous - Posted on 12 November 2023
Maternity Dept is terribly understaffed. My daughter has been in 5 days to be induced …. very slow process. Still waiting for waters to be broken as she is in a queue! Even though she is high risk. I cannot fault the staff they are excellent and do everything they can but unfortunately there is just not enough staff to cope with demand. The delays due to understaffing are causing stress, frustration and upset to patients and their partners when this should be such a happy positive time. I strongly feel staffing issues need to be addressed asap on the maternity ward.
Visited Maternity services on November 2023
Review titled Russells Hall Hospital
Replied on 13 November 2023
Thank you for taking the time to tell us about your daughter’s experience at our hospital. We are happy to hear that staff have been excellent, but it is disappointing to read that your daughter has not had a good experience whilst in our care. We have shared your comments with the Matron and Lead Nurse who will take appropriate action. Please contact our Patient, Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net to discuss your concerns further. All the best and take care, Patient Experience Team
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Review titled Great service, but some areas lacking
Rated 4 stars out of 5
by Anonymous - Posted on 30 November 2023
My wife was induced but ended up having an emergency c-section. The midwives throughout induction were amazing, 10/10. We were there for four days and they could not have been more helpful and caring. However my wife had an emergency c-section and the aftercare wasn’t up to the standard I expected. I wasn’t allowed to stay as it was around 11pm so past visiting time by the time we got up to the ward, but my wife had little to no help cleaning herself or changing/feeding little one. Considering she was recovering from major abdominal surgery, and was still regaining feeling in her legs, I expected there to be more help for her. Either give the women the help they need after a c-section, or let partners stay to give them help instead.
Visited Maternity services on November 2023
Review titled Russells Hall Hospital
Replied on 01 December 2023
Thank you for sharing your feedback relating to your wife's experience on the Maternity Department. We are pleased to hear that staff were helpful and caring during induction, however we are sorry to hear that the aftercare was not up to standard. We will share your feedback with senior members of the Maternity Department If you wished to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net they can look into the issues you have raised.
Provided by Care opinion
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Review titled A very and pleasant and content stay
by Annette947 - Posted on 27 October 2023
I brought myself into Russell Hall recently with severe abdominal pain, was seen in 15 minutes by a doctor and sent straight to ward B5 for further investigation. A cat scan was ordered upon finding a problem with my bowel, and I was admitted to ward B3. I have got to say the nursing staff couldn't do enough for me. My visit and stay as been a wonderful experience, I have a phobia about needles but even that was no problem
Visited October 2023
Provided by Care opinion
Review titled Russells Hall Hospital
Replied on 30 October 2023
Thank you for taking the time to post your feedback about our hospital. We are delighted that your experience of the care you received by the team in ward B5 and B3 was such a positive one. We pride ourselves on offering our patients the highest standards of care and we will be very happy to pass your comments onto the team who looked after you as part of our ongoing commitment to improving patient experience.
Provided by Care opinion
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Review titled GI Department
Rated 5 stars out of 5
by Shirley Jones - Posted on 16 October 2023
Thank you to all the staff on the GI Department, for the help and care, and for making feel relaxed through my procedure on Friday 13th October 2023.
Visited Gastrointestinal and Liver services on October 2023
Review titled Russells Hall Hospital
Replied on 17 October 2023
Dear Shirley, Thank you for taking the time to tell us about your positive experience at our GI Unit at Russells Hall Hospital. We are happy to hear that staff were able to provide you with excellent care and treatment and the team were able to put you at ease during your procedure. We have passed on your kind comments to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Great midwives!
Rated 4 stars out of 5
by Anna Darbinson - Posted on 22 September 2023
I can’t express enough gratitude for the exceptional care provided by the midwifery team during the birth of my baby girl. From the moment I walked in, I felt safe and well looked after, creating an environment where I could truly embrace a positive birth experience filled with beautiful memories. The two midwives who delivered my baby were not only skilled professionals but also incredibly kind, caring, and attentive. Their dedication to their work is truly remarkable. I sincerely hope that their exceptional care is acknowledged and appreciated by every expectant parent who walks through the doors of the maternity ward. Thank you for making this journey so special and ensuring the arrival of our little one was met with such care and compassion. You’ve left a mark on our hearts and memories to cherish.
Visited Maternity services on September 2023
Review titled Russells Hall Hospital
Replied on 25 September 2023
Dear patient, Congratulations on the birth of your baby girl. Thank you for taking the time to tell us about your positive experience at our Maternity department. We are delighted to hear that staff provided excellent care and treatment for you and your daughter. We have passed on your kind words to senior members of staff who will be happy to hear of them. All the best and take care, Patient Experience Team
Provided by Care opinion
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Review titled Poor Hygiene
Rated 1 star out of 5
by Helen Shaw - Posted on 23 September 2023
3 hours ago I used the toilet with A and E and there was no liquid soap in bottle. I reported this to receptionist so they could rectify issue. I have just been to toilet again and it still hasn’t been refilled which I find completely disgusting as well as being totally unhygienic. This place is full of patients many of whom are using the facilities and then unable to wash their hands. I have reported the issue again and receptionist doesn’t appear to be overly bothered.
Visited Accident and emergency services on September 2023
Review titled Russells Hall Hospital
Replied on 26 September 2023
Dear Helen, Thank you for taking the time to tell us about your hospital experience. We are sorry to hear that the facilities were not up to standard and for this, we must apologise. We have shared your comments with the Matron and Lead Nurse who will take appropriate action. Please contact our Patient, Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net to discuss your concerns further. All the best and take care, Patient Experience Team
Information supplied by The Dudley Group NHS Foundation Trust