Royal United Hospitals, Bath
Combe Park, Bath, Avon, BA1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Parrry Ward
Rated 4 stars out of 5
by John Hellier - Posted on 30 March 2023
I was in hospital via accident and emergency for an invasive infection which resulted in multiple cellulitis and also blood other issues that cropped up as a result of the infection. I ended up in Parry Ward after spending a little time in the daycare wards by a and e I was in from the 24th of February 2022 and then released three weeks later.. Just a little message here about how friendly, supportive and wonderful. Parry Ward was very friendly and supportive and I was extremely impressed with the quality of the nursing and medical staff, doctors and ancillary staff. I was able to build over three weeks, friendly relationships with other patients and staff members. In fact to the extent in some respects, it was actually difficult to leave, even though I wanted to leave if you see my point Whilst the experience of being ill wasn’t great and unable to me to get a mot in a safe environment. The only negative aspect is completely my own issue about the nights for very long and that’s because of how I like to sleep and manage my time normally, but very impressed with the quality of medical care and there was always somebody there if you needed to talk something through. Thank you very much. I was even an advocate for the food and encouraged other people to enjoy it but that’s just my noisy personality ! the food was great once you had mastered the system thank you
Visited Don't know on February 2023
Review titled Royal United Hospitals, Bath
Replied on 04 April 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the team on Parry Ward who, we are sure, will be very grateful for your kind words.
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Review titled Unbelievable
Rated 2 stars out of 5
by Anonymous - Posted on 24 February 2023
We went to A&E with our 4 month old daughter after having some observations for a head injury at a Minor Injuries unit. The A&E did the same observations in triage and we waited 3 hours to not have any other observations done, nothing more was checked on my daughter. It was more important for them to ask us to strip her down so they could check for other injuries and ask if we were known to social services. This has really put me off going to this A&E purely for the fact nothing was checked for her head and we were just handed a leaflet of things to look out for in the next few days.
Visited Accident and emergency services on February 2023
Review titled Royal United Hospitals, Bath
Replied on 27 February 2023
We are very sorry to read of your recent experience at the RUH. We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PALS@nhs.net
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Review titled Thanks to everyone in cardiology
Rated 5 stars out of 5
by Anonymous - Posted on 10 March 2023
I had a pacemaker fitted a few weeks ago, and I would like to thank all the staff - nurses, reception, theatre staff, surgeon, x-ray - for their first class professionalism throughout the day. The whole experience could not be called enjoyable, of course, but the staff made it feel as pleasant as it could possibly have been. A good day (and the sandwic hes were excellent!).
Visited Cardiology on February 2023
Review titled Royal United Hospitals, Bath
Replied on 13 March 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Cardiology team who, we are sure, will be very grateful for your kind words.
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Review titled Amazing service in Childrens a&e
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2023
We went to the children's a&e this morning. We was seen by the triage nurse quite soon after arriving. Then we was seen by the lead nurse who diagnosed an ear infection and went and got the antibiotics straight away. From start to finish all staff was smiling, caring and listening. The waiting room was full of books and toys to keep the children happy. The service was amazing. Thank you so much again.
Visited Accident and emergency services on February 2023
Review titled Royal United Hospitals, Bath
Replied on 06 February 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Paediatric Accident and Emergency team who, we are sure, will be very grateful for your kind words.
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Review titled Unacceptable and unprofessional
Rated 4 stars out of 5
by Anonymous - Posted on 25 April 2023
Cardio angiogram carried out 2 months ago, reported on for letter to be typed within a couple of days, but still no result sent. Phone calls made to secretary who says she has an 8 week back log. Meanwhile, suffering a huge amount of stress. Is my heart ok or not?
Visited Cardiology on February 2023
Review titled Royal United Hospitals, Bath
Replied on 26 April 2023
We are very sorry to read of your current experience at the RUH. We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Support and Complaints Team on 01225 825656 or via email at ruh-tr.psct@nhs.net Thank you.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Claire - Posted on 22 February 2023
Attended today with a UTI staff were all amazing - very kind and caring. Didn’t have to wait too long although they were busy.
Visited Urgent Treatment Centre on February 2023
Review titled Royal United Hospitals, Bath
Replied on 23 February 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the team who, we are sure, will be very grateful for your kind words.
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Review titled All very caring
Rated 5 stars out of 5
by Kerry Beck - Posted on 05 February 2023
endoscopy department b57 I went today for two procedures endoscopy and a colonoscopy. All the staff who looked after me were lovely and caring and kind and put me at ease as I was nervous! But I can't prasise them enough please pass on my thanks to this department. Thank you nsh
Visited Don't know on February 2023
Review titled Royal United Hospitals, Bath
Replied on 07 February 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Endoscopy team who, we are sure, will be very grateful for your kind words.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Trevor stutt - Posted on 27 October 2023
Treated for throat cancer over last 18 months. 1st rate treatment in all departments without any delays. Comunication outstanding. Staff could not be any friendlier. Very fortunate to have such a first rate hospital available.
Visited Ear, Nose & Throat on February 2023
Review titled Royal United Hospitals, Bath
Replied on 30 October 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the ENT team who, we are sure, will be very grateful for your kind words.
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Review titled Diabolical service at A& E
Rated 1 star out of 5
by Sulaiman - Posted on 07 February 2023
Was at A&e on 5/2/23 at 9.30pm, we travelled 40mins as our local hospital been closed down years ago. 111 advised us to take my newborn to A & E. we sat waiting from 9.45pm to 3am just over 5 hours and wasn’t seen, it was challenging managing a sick newborn on a chair! Reluctantly, we left the A&e after five hours as the nurse said they didn’t know how much longer it’s going to take and we had left other children home. we had no choce but to walk out of the A & E and seek medical care else where. I feel let down by Ruh, the N H S is not a free service all of us whom work pay towards it via our taxes. the Ruh's current services are disgraceful
Visited Accident and emergency services on February 2023
Review titled Royal United Hospitals, Bath
Replied on 08 February 2023
Thank you for your feedback, we apologise for your experience and would encourage you to contact the complaints team for further investigation.
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Review titled William Budd Ward ( Cancer)
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
I have to say all the care I have received from Consultants, Nurses and reception staff has all been exceptional. Recently I was admitted to the William Budd Ward for treatment. The care I received was brilliant. My only complaint is that the meals are generally cold, not what you need when recovering. Breakfast there was no jam/ marmalade for your toast. As for the drink tea, we’ll I wouldn’t call it tea, it was disappointing, it was hot but didn’t taste like tea at all. Not what you need when your ill.
Visited Oncology - Medical on January 2023
Review titled Royal United Hospitals, Bath
Replied on 16 January 2023
Thank you for taking the time to post your comments regarding your experiences. We welcome your comments as they help us to identify problems and improve the quality of our service and care and to celebrate the good practice you have identified. We would like to investigate your concerns fully and ask that you provide more detail. Please would you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PALS@nhs.net
Information supplied by Royal United Hospitals Bath NHS Foundation Trust