Royal United Hospitals, Bath
Combe Park, Bath, Avon, BA1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent co ordination and care
Rated 5 stars out of 5
by S. Downs - Posted on 28 April 2023
Huge thanks to the receptionist, nursing care assistants ,nurses, and doctors, who were efficient, kind and prompt to attend to my partner who had a fall and gashed his head on the car door. Everything was faultless from initial cleaning up , the stitching and rhe checks for head injury.What a team . Thank you .
Visited Accident and emergency services on April 2023
Review titled Royal United Hospitals, Bath
Replied on 28 April 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the team who, we are sure, will be very grateful for your kind words.
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Review titled Fantastic experience
Rated 5 stars out of 5
by David Bradley - Posted on 20 April 2023
I was seen and treated all within 4 weeks, and all staff were curious and very professional. Luckily all the results were good
Visited Breast cancer services on April 2023
Review titled Royal United Hospitals, Bath
Replied on 21 April 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the team who, we are sure, will be very grateful for your kind words.
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Review titled No response
Rated 2 stars out of 5
by Anonymous - Posted on 14 April 2023
Hi. On trying to contact the hospital to find our where my husband is no one is picking up the phone. Rang the number I was given..no answer and cut off after a few minutes of call tone. This was at 10.30am plus, the time given to call. Rang the general number after eight minutes I transferred to patient dept, on hold again for 30 plus minutes. I at the same time called the the first number from my mobile. Cut off after a couple of minutes called it again, it was answered and a person told me he’s on another ward and transferred the call instantly without telling me what other ward. When it was answered he was on the same ward as last night? So after 50 minutes of call time , using two phones simultaneously eventually I found him. Lesser minded persons would have given up. No wonder patients aren’t leaving hospital as we can’t even find them due to phones not answered.
Visited Accident and emergency services on April 2023
Review titled Royal United Hospitals, Bath
Replied on 17 April 2023
We are very sorry to read of your recent experience of trying to communicate with the RUH. We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Support and Complaints Team on 01225 825656 or via email at ruh-tr.psct@nhs.net
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Review titled Awful
Rated 1 star out of 5
by Paul - Posted on 03 May 2023
I badly injured and bruised my hip and leg ,was sent in by ambulance, I had previously broken the same hip before, we were left waiting for 8 hours how disgusting, I asked for morphine got ignored, asked again, was given paracetamol no water I was told I had to get some, my partner had to walk to the end of the main corridor to get me some, I was told I had to have an X-ray, this did not happen I was just told to rest and to take painkillers and was sent on my way, I could have done this at home, the receptionist was rude so was the doctor that I saw for a few minutes, it was so obvious that she wasn’t listening, it was going in one ear and out the other, what a terrible experience.
Visited Accident and emergency services on April 2023
Review titled Royal United Hospitals, Bath
Replied on 09 May 2023
We are very sorry to read of your recent experience at the RUH. We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Support and Complaints Team on 01225 825656 or via email at ruh-tr.PSCT@nhs.net Thank you.
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 10 March 2023
Within a week I had a consultation for an eye problem which led to the start of ongoing treatment for my condition. Given the stresses on the NHS at present, my treatment was outstanding, and reassuringly quick. Everyone in the eye-care department was so professional, understanding and - above all - very caring and reassuring.
Visited Ophthalmology on March 2023
Review titled Royal United Hospitals, Bath
Replied on 13 March 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Ophthalmology team who, we are sure, will be very grateful for your kind words.
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Review titled Issues with nursing care after prostatectomy
by Jeremy2 - Posted on 12 June 2023
I had a non nerve-sparing prostatectomy in September last year. The operation went well and I had no issues with the surgeon. When I woke up I was in a ward with six other chaps. Several times a couple of the guys called out for nurses for a bed pan etc, and were totally ignored even though the nurses were there at the station. The nurses offered no encouragement to a chap who probably had dementia to eat his food, it was just left to get cold. Another gentleman strolled into our ward several times, confusing a chap in the corner with his wife. I didn't get any sleep. I couldn't wait to leave and unfortunately I received no catheter care and consequently had severe pain. I should have written this before, but I had a lot of regard for the NHS but just felt I just needed to raise my concerns so that some action might be taken.
Visited March 2023
Provided by Care opinion
Review titled Royal United Hospitals, Bath
Replied on 13 June 2023
We are very sorry to read of your recent experience at the RUH. We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Support and Complaints Team on 01225 825656 or via email at ruh-tr.psct@nhs.net
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Review titled Great A&E experience
Rated 5 stars out of 5
by Emma - Posted on 31 March 2023
Visited A&E with our young child. Very impressed by the service we received and made the while experience as stressful as possible. Really liked having a separate children's waiting area with toys. This was great for keeping our child entertained and quiet while we waited. All the medical staff we saw were really friendly, professional, and great with our child. One nurse even blew some bubbled to help entertain her while having her assessment done. Finally, we were so impressed with the wait time. We were expecting 4+ hour wait, but we were in and out in an hour - amazing! Thank you so much for your great service.
Visited Accident and emergency services on March 2023
Review titled Royal United Hospitals, Bath
Replied on 03 April 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Emergency Department team who, we are sure, will be very grateful for your kind words.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
As a family we wish to say thanks to all the nursing,rehab and medical team on the stroke ward for all the care and support they gave to our 90 year old relative following a stroke. He was transferred to South Bristol Community Hospital before making a full recovery and is now home.
Visited Stroke on March 2023
Review titled Royal United Hospitals, Bath
Replied on 30 May 2023
We thank you for your comments about your relative's recent care at the RUH and will forward these on to the Stroke team who, we are sure, will be very grateful for your kind words.
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Review titled Fantastic care
Rated 5 stars out of 5
by Andrew godfrey - Posted on 29 March 2023
I had the mishap of being a patient at your short stay unit, I would like to say the level of care shown was second to none. They got me back on my feet within 12 hours. And back home. Can’t thank them enough.
Visited Accident and emergency services on March 2023
Review titled Royal United Hospitals, Bath
Replied on 30 March 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the short stay team who, we are sure, will be very grateful for your kind words.
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Review titled great hospital experience
Rated 5 stars out of 5
by Marlene de Haan - Posted on 18 March 2023
My sincere thanks to a&e and mar for their untold kindness and help at my attendance at ruh. Efficient doctors and staff with explanatory details putting patients at their ease, despite A&E having every seat in the waiting room filled. Thank you all once again you are amazing.
Visited Accident and emergency services on March 2023
Review titled Royal United Hospitals, Bath
Replied on 20 March 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Emergency Department team who, we are sure, will be very grateful for your kind words.
Information supplied by Royal United Hospitals Bath NHS Foundation Trust