Royal United Hospitals, Bath
Combe Park, Bath, Avon, BA1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal United Hospitals, Bath.
Reviews
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Review titled Very prompt response to urgent referral
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2023
I was urgently referred by my doctor for a suspicious gynaecological condition. I received a text from the hospital 48 hours later, and was seen two days later. The doctor was thorough and took time to listen to my concerns. The attending healthcare assistant and nurse were very kind and took all steps possible to respect my dignity. They all made a scary experience bearable.
Visited Gynaecology on August 2023
Review titled Royal United Hospitals, Bath
Replied on 25 August 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Gynaecology team who, we are sure, will be very grateful for your kind words.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
I was seen, within 3 days of referral and the appointment was on time. The doctor was clear and reassuring. Treatment on the spot.
Visited Dermatology on July 2023
Review titled Royal United Hospitals, Bath
Replied on 24 July 2023
We thank you for your comments about your recent care at the RUH and are pleased that your experience was positive. If you would like to share further details, please contact the patient support and complaints team, on ruh-tr.psct@nhs.net
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Review titled Good experience
Rated 5 stars out of 5
by Valerie Connelly - Posted on 10 July 2023
I attended A&E in the afternoon of 9 July after a fall down the stairs. Every member of staff was smiley, welcoming and efficient The receptionist, the triage nurse, the radiographer and the doctor each treated me as a person and not an old lady. Thanks to all and best wishes to them.
Visited Accident and emergency services on July 2023
Review titled Royal United Hospitals, Bath
Replied on 11 July 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the A & E team who, we are sure, will be very grateful for your kind words.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Andrew - Posted on 12 July 2023
I was taken into A&E by ambulance and was at the hospital for about seven hours. The care was superb in every respect and the staff listened, took time to engage with me and were genuinely caring. I was especially impressed by the hand-over arrangements when shifts changed. Brilliant all round!!!
Visited Accident and emergency services on July 2023
Review titled Royal United Hospitals, Bath
Replied on 14 July 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the team in A&E who, we are sure, will be very grateful for your kind words.
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Review titled Excellent care in Urgent Care Centre Royal United Hospitals
Rated 5 stars out of 5
by Mrs G - Posted on 10 December 2023
Three lovely people cared for me: in A&E/Urgent Care Centre reception; in Radiology reception; and a radiographer. I was in massive pain and they were kind, cheerful, patient and everything you want when feeling terrible and needing help. If the rest of the hospital is run by people like them, it is a wonderful place!
Visited Urgent Treatment Centre on July 2023
Review titled Royal United Hospitals, Bath
Replied on 11 December 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the team who, we are sure, will be very grateful for your kind words.
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Review titled Cardiology Incapable of giving "Urgent" appointment dates
Rated 1 star out of 5
by Don MacDonald - Posted on 04 August 2023
Despite being labeled an "urgent" case by the cardiologist 4 weeks ago, the hospital is unable to even give a date for a CT scan. Long waiting times are bad enough but to not know when that will be puts your life on hold waiting for Cardiology. As I contact Cardiology I've been told it will be 2 weeks, then 4 weeks then 4-5 weeks and today I was told "we aren't giving out any appointment dates". This is simply awful. The lack of communication from Cardiology is beyond unethical. Why does Cardiology treat their patients so badly? Surely a date can be given even if it is way out there? How many patients have died waiting for these appointments?
Visited Cardiology on July 2023
Review titled Royal United Hospitals, Bath
Replied on 07 August 2023
Dear Mr Macdonald. We are very sorry to read of your recent experience at the RUH. We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Support and Complaints team on 01225 825656 or via email at ruh-tr.PSCT@nhs.net
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
Attended gynecology appointment & was fortunate enough to see two drs in the same consultation, afraid I don’t know their names, there was no name on the door or names badges & I forgot to ask, I was treated with a great level of professionalism & was able to ask questions pertinent to what I had gone to the clininc for & also about HRT treatment & management . Grateful Thank to the two female Drs I saw, although one may have been a Consultant .
Visited Gynaecology on July 2023
Review titled Royal United Hospitals, Bath
Replied on 24 July 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Gynaecology team who, we are sure, will be very grateful for your kind words.
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Review titled Great Service
Rated 5 stars out of 5
by Jane - Posted on 08 July 2023
I was so impressed with the doctors and nurses. I had a chunk of wood lodged deep in my finger which proved difficult to remove. They were all so lovely and treated me with care and patience despite a busy evening. Thank you
Visited Accident and emergency services on July 2023
Review titled Royal United Hospitals, Bath
Replied on 10 July 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Accident and emergency team who, we are sure, will be very grateful for your kind words.
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Review titled Brilliant treatment
Rated 5 stars out of 5
by Linda Cousins - Posted on 07 June 2023
I took my husband to Royal United hospital Bath, on the advice of 111. From the moment we arrived we had excellent treatment by very professional nurses and Drs. Thank you
Visited Accident and emergency services on June 2023
Review titled Royal United Hospitals, Bath
Replied on 12 June 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Emergency Department team who, we are sure, will be very grateful for your kind words.
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Review titled Fantastic caring staff
Rated 5 stars out of 5
by Sue Lock - Posted on 12 June 2023
My daughter had a suspected blood on the eve of my fathers funeral every member of staff I dealt with was caring kind professional and went out of their way to ensure treatment enabled us to attend the funeral. I cannot thank all the nurses and doctors I dealt with enough. Amazing service and care. Thank you.
Visited Accident and emergency services on June 2023
Review titled Royal United Hospitals, Bath
Replied on 13 June 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Emergency Department team who, we are sure, will be very grateful for your kind words.
Information supplied by Royal United Hospitals Bath NHS Foundation Trust