Royal United Hospitals, Bath
Combe Park, Bath, Avon, BA1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great care from the gastro team b57
Rated 4 stars out of 5
by Anonymous - Posted on 26 March 2024
Had another colonoscopy recently. Great care from the gastro team @ b57. Empathetic, kind, caring and understanding staff - from the Hcas to consultants. Thank you
Visited Gastrointestinal and Liver services on March 2024
Review titled Royal United Hospitals, Bath
Replied on 02 April 2024
We thank you for your comments about your recent care at the RUH and will forward these on to the Gastroenterology team who, we are sure, will be very grateful for your kind words. With best wishes The Patient Experience Team
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Review titled Thank you
Rated 5 stars out of 5
by Phil Banks-Welsh - Posted on 29 March 2024
My wife and I want to thank the Urology team for looking after me so well during my recent treatment (27/3/24). Very professional, attentive and friendly which was a tremendous support for us both at a very worrying time. The whole team, including the nursing team and the Consultants, were fantastic and explained everything about my treatment and wider issues very clearly whilst taking me through an invasive and unpleasant procedure. They could not have done more for me and my wife to put us at our ease and make us as comfortable as possible. Nothing was too much trouble and we both felt very reassured by everybody who dealt with us. We feel very fortunate to be in such good hands.
Visited Urology on March 2024
Review titled Royal United Hospitals, Bath
Replied on 02 April 2024
Dear Mr Banks-Welsh. We thank you for your comments about your recent care at the RUH and will forward these on to the Urology team who, we are sure, will be very grateful for your kind words. Thank you for taking the time to make contact and wishing you well in your recovery. The Patient Experience Team
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Review titled Lovely staff
Rated 5 stars out of 5
by Beverly - Posted on 06 March 2024
I had an appointment today for complications with my contraceptive coil, the two ladies who were tending to it, a nurse and doctor i believe, were absolutely brilliant. I felt so comfortable and cared for with them, they really are a credit to the hospital - as well as the rest of the staff i came into contact with. It was a stressful morning so i don’t quite remember their names however it should be on my file so i hope they are informed :)
Visited Gynaecology on March 2024
Review titled Royal United Hospitals, Bath
Replied on 07 March 2024
Dear Beverly We thank you for your comments about your recent care at the RUH and will forward these on to the Gynaecology team who, we are sure, will be very grateful for your kind words. With best wishes The Patient Experience Team
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Review titled Great experience
Rated 5 stars out of 5
by Kelly Barnett - Posted on 09 March 2024
I had a meeting to discuss surgery options and found the entire experience very well organised. From reception, consultant, nursing staff and in particular the x-ray team, I was treated very much as an individual... a real person not a number. The staff are exceptional, the cleanliness was good. Bright, cheerful, clean and tidy. The only downside is the dire parking.
Visited Orthopaedics on March 2024
Review titled Royal United Hospitals, Bath
Replied on 11 March 2024
Dear Kelly We thank you for your comments about your recent care at the RUH and will forward these on to the clinical team who, we are sure, will be very grateful for your kind words. With best wishes The patient experience team.
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Review titled Gynaecology out patient department
Rated 5 stars out of 5
by Samantha rogers - Posted on 19 February 2024
I had to have missed miscarriage surgery today and they was total amazing I was so nervous and scared and they helped me settle my anxiety and lovely people all through out just amazing thank you so much
Visited Gynaecology on February 2024
Review titled Royal United Hospitals, Bath
Replied on 20 February 2024
Dear Samantha We thank you for your comments about your recent care at the RUH and will forward these on to the Gynaecology team who, we are sure, will be very grateful for your kind words. Wishing you well in your recovery With kind regards The Patient Experience Team
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Review titled Super quick and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2024
I have been seen at A&E with chest pains and high blood pressure on Monday afternoon. Super quick, very friendly and professional care. I am very impressed.
Visited Accident and emergency services on February 2024
Review titled Royal United Hospitals, Bath
Replied on 07 March 2024
We thank you for your comments about your recent care at the RUH and will forward these on to the A&E team who, we are sure, will be very grateful for your kind words. With best wishes, The Patient Experience Team.
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Review titled Best professional care
Rated 5 stars out of 5
by Daniel parry - Posted on 08 February 2024
yesterday I was in b57 for a flexible sigmoidoscopy al the staff were very kind friendly and showed a first class professional care .i was well looked after by 3 very nice staff from the Philippines they are a credit to the ruh
Visited Gastrointestinal and Liver services on February 2024
Review titled Royal United Hospitals, Bath
Replied on 19 February 2024
Dear Mr Parry. We thank you for your comments about your recent care at the RUH and will forward these on to the Gastroenterology team who, we are sure, will be very grateful for your kind words. Wishing you well in your recovery. Kind regards, The Patient Experience Team.
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Review titled Friendly, highly competent, well-run.
Rated 5 stars out of 5
by John Blagrove - Posted on 04 April 2024
23rd January I had a heart pacemaker installed. The whole experience was extremely positive. Ten days prior an extremely helpful and knowledgeable nurse telephoned me and spent about 30 minutes explaining what would happen and making sure I was properly briefed, prepared and reassured. On the day, the following deserve special mentions: the day-case ward nurse who looked after me most caringly before and after the operation; the surgeon who ran the operating theatre highly professionally and who managed to maintain a sense of humour whilst being firmly in charge without being domineering; The theatre nurse who took exceptional care to make sure I was comfortable on the operating table both mentally and physically; the radiology porter with whom I laughed all the way to X-Ray and back; the enormously cheerful lady radiographer. I arrived about 08.00, all went exactly to time, I had no waiting between stages of the procedure and I was ready for discharge by 12.15. Highly efficient!
Visited Cardiology on January 2024
Review titled Royal United Hospitals, Bath
Replied on 08 April 2024
Dear Mr Blagrove We thank you for your comments about your recent care at the RUH and will forward these on to the CDCU team who, we are sure, will be very grateful for your kind words. Wishing you well in your recovery. The Patient Experience Team.
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Review titled Couldn't fault it
Rated 5 stars out of 5
by Paul Ivory - Posted on 17 January 2024
I was referred to Urology by my GP in September last year. I had an initial telephone consultation in October with a Consultant who was excellent. He listened and advised and then suggested a plan going forward which was to arrange for a further blood test early January and they would send an appointment. The appointment was made for 12th January 2024 and I was seen by a lady consultant who was very good. Again she listened (to my waffling on) and advised on things but despite her initial thought of discharging me did decide that my concerns were impacting my life and suggested a follow-up in 6 months. Everyone I encountered there were just excellent. My mind is at rest that there is no sinister problem but that if things change for the good - then great and if not then there's a plan moving forwards. Thank you Urology team you were great.
Visited Urology on January 2024
Review titled Royal United Hospitals, Bath
Replied on 22 January 2024
Dear Mr Ivory. We thank you for your comments about your recent care at the RUH and will forward these on to the Urology team who, we are sure, will be very grateful for your kind words. With best wishes The Patient Experience Team
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Review titled Never answers the phone
Rated 2 stars out of 5
by John Hood - Posted on 02 January 2024
Have spent the last 2 hours trying to get to ENT the phone never gets answered to book my referral..........Been trying to book an appointment for over 6 months...
Visited Ear, Nose & Throat on January 2024
Review titled Royal United Hospitals, Bath
Replied on 03 January 2024
We are very sorry to read of your recent experience at the RUH. We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Support and Complaints team on 01225 825656 or via email at ruh-tr.PSCT@nhs.net
Information supplied by Royal United Hospitals Bath NHS Foundation Trust