Royal United Hospitals, Bath
Combe Park, Bath, Avon, BA1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care in children’s A&E Dept
Rated 4 stars out of 5
by Nadine - Posted on 23 January 2023
We were referred to Royal United Hospital accident & emergency Dept by Trowbridge hospital after my daughter broke her arm. I cannot fault the care we received in the children’s dept, all the staff were amazing. Nurses, doctors, orthopaedic doctors. They even arranged for my daughter to have a blue cast on her arm (that was her choice). Thank you everyone.
Visited Accident and emergency services on January 2023
Review titled Royal United Hospitals, Bath
Replied on 26 January 2023
We thank you for your comments about your daughter's recent care at the RUH and will forward these on to the A&E team who, we are sure, will be very grateful for your kind words
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Review titled Welcoming and reassuring
Rated 5 stars out of 5
by Gabrielle Perkins - Posted on 12 January 2023
I have just visited the Royal United Hospital dermatology department. To be honest, I do not relish going to hospital appointments, I was also a bit concerned about the level of efficiency at this difficult time for the National Health Service. I need not have worried, I had excellent treatment from a very friendly approachable doctor. He examined me and was thoroughly reassuring. A consultant, I have met previously, who is wonderful, also examined me. They resolved my issues in a sympathetic professional way. I cannot praise them highly enough. Thank you Royal United Hospital.
Visited Dermatology on January 2023
Review titled Royal United Hospitals, Bath
Replied on 16 January 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the ……………… team who, we are sure, will be very grateful for your kind words.
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
Having been rushed into hospital for suspected stroke,from arriving to being seen hy doctor, the staff were amazing. Yes had to wait as alarms in A&E were going off but the care given to me was amazing,all were so kind,patient and listened to myself and husband. Fantastic help from everyone I saw.
Visited Accident and emergency services on December 2022
Review titled Royal United Hospitals, Bath
Replied on 19 December 2022
We thank you for your comments about your recent care at the RUH and will forward these on to the Emergency Department team who, we are sure, will be very grateful for your kind words.
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Review titled Excellent in every way
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2022
My dentist had referred me to the dentistry department to have a rather difficult broken half-tooth extraction, and while I cannot say that I relish the forthcoming experience I could not have asked for a better, more professional and more friendly service from all the staff I met. The two receptionists I spoke to were very warmly welcoming, and I was kept waiting for all of five minutes once I had checked in - wonderful! The dentist herself could not have been better - she explained why the extraction would be difficult (ugh!), and discussed exactly what she would need to do, giving me every opportunity to ask questions; I did not feel any pressure of time at all, and the whole consultation was relaxed (as fas as teeth problems can be!) and I felt entirely at ease with her and the nurse with her. Because I also have an ongoing heart condition she agreed that she would telephone me in a few weeks to confirm that I would be fit for the procedure to go ahead; dates were arranged by reception, and I received formal appointment letters within just four days. I was out within 40 minutes - mind you, I had dreadful problems when I first arrived, trying to find a parking space; this is not in any way a good thing about the hospital, especially as new buildings and new departments are growing, as will inevitably the number of cars........
Visited Dentistry and Orthodontics on December 2022
Review titled Royal United Hospitals, Bath
Replied on 19 December 2022
We thank you for your comments about your recent care at the RUH and will forward these on to the Oral and MaxilloFacial team who, we are sure, will be very grateful for your kind words.
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Review titled Horrible A&E experience
Rated 1 star out of 5
by Anonymous - Posted on 03 December 2022
I was advised by 111 to take my asthmatic 18 year old son who was significantly struggling with the flu to A&E within the hour. I arrived to find 4+ hour wait time, no seats, and no masks or infection prevention measures. There were 9 ambulances waiting to drop off patients. This A&E is unsafe for vulnerable ill patients. When I expressed concern that my very poorly son would be standing for hours and exposed to further infection, I was advised I could sit in my car for 4 hours instead. It is 3 degrees outside and cold weather for an asthmatic with the flu is incredibly dangerous. I took my son home and I just hope I don't have to ring 999 later because we couldn't get the help he needs. Disgraceful. Why is 111 sending sick and clinically vulnerable people to a hospital that is not safe, well led, or caring?
Visited Accident and emergency services on December 2022
Review titled Royal United Hospitals, Bath
Replied on 19 December 2022
We are very sorry to read of both yours and the patient's recent experience at the RUH. We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PALS@nhs.net
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Review titled Extreme care and treatment
Rated 5 stars out of 5
by Jenny Hobbs - Posted on 09 January 2023
I phoned 999 from home on night of 29/12/22, finding breathing very difficult, very hot and aching all over. An ambulance arrived within 30 minutes. On arrival at Accident and Emergency department. I was seen quite soon and given a bed, oxygen and made comfortable. I remember little else until I was transferred to Waterhouse ward. I was nursed there until Monday,2/23, diagnosed with flu. I was treated with the greatest kind and loving care The ward was very busy but the nurses always had a kind and reassuring word and any request was answered quickly. I am on the road to recovery now but I am a very, very grateful patient. Three cheers for the Royal United Hospital.
Visited Accident and emergency services on December 2022
Review titled Royal United Hospitals, Bath
Replied on 16 January 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the team in the Emergency Department and Waterhouse Ward who, we are sure, will be very grateful for your kind words.
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Review titled Fantastic service & staff
Rated 5 stars out of 5
by Gary Reid - Posted on 17 January 2023
After leaving A&E Resus, being admitted onto Stroke Ward, the service, staff & volunteers were excellent. They saved my life, I can't sum up words to thank them all, simply thank you one & all.
Visited Stroke on December 2022
Review titled Royal United Hospitals, Bath
Replied on 26 January 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the A&E and Stroke team who, we are sure, will be very grateful for your kind words.
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
Having been rushed into hospital for suspected stroke,from arriving to being seen hy doctor, the staff were amazing. Yes had to wait as alarms in A&E were going off but the care given to me was amazing,all were so kind,patient and listened to myself and husband. Fantastic help from everyone I saw.
Visited Accident and emergency services on December 2022
Review titled Royal United Hospitals, Bath
Replied on 19 December 2022
We thank you for your comments about your recent care at the RUH and will forward these on to the Emergency Department team who, we are sure, will be very grateful for your kind words.
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Review titled Caring, professional service from the obstetrics team
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2022
Thank you so much for the kind, compassionate and professional service I received from the obstetrics team. I was very nervous due to previous complications but they made me feel calm and were very gentle.
Visited Obstetrics And Gynaecology on November 2022
Review titled Royal United Hospitals, Bath
Replied on 30 November 2022
We thank you for your comments about your recent care at the RUH and will forward these on to the obstetrics team who, we are sure, will be very grateful for your kind words.
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Review titled Weekend treatment
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2022
I had a visual disturbance and was very concerned that my retina may have been damaged or become detached. I would like to thank both the triage nurse and the emergency doctor on duty for their prompt and very reassuring treatment over the weekend 26 November.
Visited Ophthalmology on November 2022
Review titled Royal United Hospitals, Bath
Replied on 30 November 2022
We thank you for your comments about your recent care at the RUH and will forward these on to the Ophthalmology team who, we are sure, will be very grateful for your kind words.
Information supplied by Royal United Hospitals Bath NHS Foundation Trust