Royal United Hospitals, Bath
Combe Park, Bath, Avon, BA1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing
Rated 5 stars out of 5
by Jordan jenkins - Posted on 24 October 2024
My wife claire has been to department b56 a couple of times now and has been attended to by neth each time. She is absolutely amazing and is worth her weight in gold. She is so caring and cant do enough for her patients. An absolute credit to the nhs!
Visited Cardiology on October 2024
Review titled Royal United Hospitals, Bath
Replied on 24 October 2024
Dear Mr Jenkins We thank you for your comments about Claire's recent care at the RUH and will forward these on to the team in B56, who, we are sure, will be very grateful for your kind words. With best wishes The Patient Experience Team
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Review titled Hours of waiting
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2024
I brought my son to the Emergency & Accident department after he had an allergic reaction. He was initially given antihistamines and his observations were checked. However, no one reassessed him for the next four hours, and the waiting time to see a doctor was also four hours. By the time a doctor was available, his temperature had risen to 39.0°C. He was given paracetamol, but after that, nothing was done for another two hours.
Visited Accident and emergency services on October 2024
Review titled Royal United Hospitals, Bath
Replied on 07 October 2024
We are very sorry to read of your son's recent experience at the RUH. We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Support and Complaints team on 01225 825656 or via email at ruh-tr.PSCT@nhs.net
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Review titled Very efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
I had an appointment in the trauma clinic. I saw a clinician, had 6 X rays and another consultation with the clinician and was out of the clinic within 50 minutes. Everyone was very kind and friendly. Thank you so much!
Visited Orthopaedics on October 2024
Review titled Royal United Hospitals, Bath
Replied on 17 October 2024
We thank you for your comments about your recent care at the RUH and will forward these on to the team in the Trauma Clinic, who, we are sure, will be very grateful for your kind words. With best wishes The Patient Experience Team
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Review titled Menopause bleeding clinic
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2024
Senior nurse and her assistant were amazing this morning. I suffer with health anxieties and they both calmed me down ver quickly and were comforting throughout my whole apt. You are both worth your weight in gold 🙏🙏thank you
Visited Gynaecology on October 2024
Review titled Royal United Hospitals, Bath
Replied on 22 October 2024
We thank you for your comments about your recent care at the RUH and will forward these on to the Menopause Bleeding clinic team who, we are sure, will be very grateful for your kind words. With best wishes The Patient Experience Team
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Review titled Kind, friendly, efficient and fast
Rated 5 stars out of 5
by Anonymous - Posted on 07 September 2024
After calling 111 at about 4pm, my daughter was referred to Bath ROyal United Hospital urgent care unit. We arrived around 5.15pm, were quickly booked in and then seen about half an hour later by a kind, friendly and efficient nurse. Assessment made and antibiotics issued on the spot. We were expecting a much longer wait as it was very busy. Really impressed with all staff. Thank you so much.
Visited Urgent Treatment Centre on September 2024
Review titled Royal United Hospitals, Bath
Replied on 17 September 2024
Good morning. Thank you for your comments about your daughter's recent care at the RUH and will forward them on to the Urgent Care team who, we are sure, will be very grateful for your kind words. Wishing your daughter well in her recovery. The Patient Experience Team.
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Review titled Just the best the hospital
Rated 5 stars out of 5
by Annette Williams - Posted on 03 September 2024
From the minute you walk through the door,the kindness and care from the staff is 1st class.I can't thank the gastro team for what they have done for me and continue to do.This is not my local hospital but circumstance has bought me here and never would I want to be under anyone's else's care in the future. They have all shown nothing but kindness and empathy,no matter how busy..Every day I feel so lucky to be treated here Thankyou ruh,from the bottom of my heart.
Visited Gastrointestinal and Liver services on September 2024
Review titled Royal United Hospitals, Bath
Replied on 04 September 2024
Dear Ms Williams We thank you for your comments about your recent care at the RUH and will forward these on to the Gastroenterology team who, we are sure, will be very grateful for your kind words. Wishing you well with your recovery. With best wishes The Patient Experience Team.
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Review titled Fantastic care
Rated 5 stars out of 5
by Chris blake - Posted on 23 September 2024
The a+e and the ent team were fantastic. Was kept in overnight but the service was excellent Would just like to say a big thank you Would always go back to ruh every time.
Visited Ear, Nose & Throat on September 2024
Review titled Royal United Hospitals, Bath
Replied on 24 September 2024
Dear Mr Blake Thank you for your comments about your recent care at the RUH and will forward these on to the A&E and ENT teams who, we are sure, will be very grateful for your kind words. Wishing you well with your recovery. The Patient Experience Team.
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Review titled General Surgery - a brilliant service
Rated 5 stars out of 5
by Jeremy - Posted on 01 September 2024
I want to give the whole General Surgery team a big thank you! They were very friendly, caring, professional and efficient in the face of a large case load. The pathway to my operation was clearly laid out for me, all my questions and concerns were dealt with very well. Post op I was again cared for very well and never rushed while being monitored through the stages involved in getting ready for the trip home. Most importantly, the outcome of my day case surgery seems really good. Again, thank you all!
Visited General Surgery on August 2024
Review titled Royal United Hospitals, Bath
Replied on 02 September 2024
Dear Jeremy We thank you for your comments about your recent care at the RUH and will forward these on to the General Surgery team who, we are sure, will be very grateful for your kind words. With best wishes The Patient Experience Team
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Review titled Run down and slow
Rated 2 stars out of 5
by Anonymous - Posted on 17 August 2024
The a&e waiting area is extremely run down and out of date with not enough seats. Why are the screens still up? Taking up seating space. There was ques out the door. Clearly not enough staff. Very poorly run and managed
Visited Accident and emergency services on August 2024
Review titled Royal United Hospitals, Bath
Replied on 19 August 2024
Thank you for your honest comment. I am sorry to read that you were unhappy with your experience in our Emergency Department. Our goal is always to provide the most appropriate care to our patients. Please contact our Patient Support and Complaints Team if you would like to discuss any aspect of your care further. 01225 825656 / ruh-tr.PSCT@nhs.net With best wishes The Patient Experience Team.
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Review titled great care
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2024
admitted as an emergency in the night. nurses and doctors were all very professional and helpful. food was great and investigations were done quickly.
Visited Accident and emergency services on August 2024
Review titled Royal United Hospitals, Bath
Replied on 09 August 2024
We thank you for your comments about your recent care at the RUH and will forward these on to the relevant teams who, we are sure, will be very grateful for your kind words. Wishing you well in your recovery. With best wishes The Patient Experience Team.
Information supplied by Royal United Hospitals Bath NHS Foundation Trust