Royal Sussex County Hospital
Eastern Road, Brighton, BN2 5BEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Experience
Rated 5 stars out of 5
by Kenneth Coldwell - Posted on 11 November 2023
Attended the TIA clinic on the 9th November. The doctor and nurse were extremely efficient and professional. Above all that they were very nice. A credit to our NHS
Visited Don't know on November 2023
Review titled Royal Sussex County Hospital
Replied on 17 November 2023
Dear Mr Coldwell What a lovely post, thank you so much. It was good to hear that the doctor and nurse were efficient, nice, professional and a credit to the NHS. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great care and service
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2023
I was brought to A&E by the paramedics who kindly kept me in touch with my daughter. I was quickly booked in to A&E and seen by a Doctor. I had heart and blood tests very quickly, as well as an X-ray - all within 90 mins of arriving. I was kept informed throughout and informed of what was happening next. At 91 years old I was filled with dread about being whisked in to A&E but everybody was friendly and helpful, including a cuppa and biscuits on offer!! My daughter was also made to feel welcome. Before being discharged the Doctor walked us through what they had checked and provided after care advice. It was clearly very busy in the unit, but they did a great job on Tuesday 14th Nov afternoon - thank you! Anne
Visited Accident and emergency services on November 2023
Review titled Royal Sussex County Hospital
Replied on 17 November 2023
Dear Anne What a lovely post, thank you so much. It was good to read that you had a good patient experience when coming to the A&E department. It was also lovely to hear that everyone was friendly, explained things to you and your daughter, and made you a cuppa with a biscuit. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Staff and Doctors
Rated 5 stars out of 5
by Nigel Carter - Posted on 14 October 2023
I can’t really put it into words but the care I was given in the cardiac ward of the Royal Sussex Hospital floor 10 room 4 The staff were so caring and nothing was to much trouble even covering my legs in the night while I was asleep so I didn’t get cold. The cleaning staff, the kitchen staff and all the doctors and nurses and the surgeons and the teams that helped me. A very big thank you to everyone. Nigel Carter
Visited Cardiology on October 2023
Review titled Royal Sussex County Hospital
Replied on 24 October 2023
Dear Mr Carter Thank you for your lovely post. It was good to hear that staff were caring and nothing was too much trouble. I will share your compliment with the team so they can let all the staff know what a difference they made to you. Thank you for taking the time in sharing with us it really does mean such a lot. Take care Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Brilliant service (again!) on the vascular ward
Rated 5 stars out of 5
by Chris - Posted on 28 October 2023
I had a 2nd vascular procedure in 2 years and was cared for on the 8th floor of the Thomas Kemp tower. The staff were really good, so caring, and made the time far more bearable. Before being admitted I saw that the hospital has been rated Inadequate by the CQC and seeing this beforehand made me quite anxious, however once I was admitted I would never have been able to tell there are any problems at all. I just can't understand how the hospital can be considered Inadequate as they were absolutely amazing to me and the people I witnessed them caring for. The quality of care is fantastic and all the staff seemed to be really invested in providing a great service - there are some truly wonderful staff working there doing such an awesome job. Thanks again for some brilliant treatment and, in the nicest way possible, I hope not to visit again.
Visited Vascular surgery on October 2023
Review titled Royal Sussex County Hospital
Replied on 30 October 2023
Dear Chris Thank you for your lovely post. It was good to hear that staff were good, caring and made the time bearable. It was also great to hear that staff were fantastic and invested in providing a great service. It will be my pleasure to share with the staff and I know how much this will mean to them. Compliments are always appreciated and mean such a lot. I hope that you are recovering well. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Critical Care - Literal Lifesavers
Rated 5 stars out of 5
by Lily Williams - Posted on 22 November 2023
I don't know how I would ever express the thanks and the love I feel for the ambulance staff, the A & E staff, the Critical Care Unit or the Cardiology unit for the care they took of my father recently. Without them, and especially the critical care unit, I would not be spending this Christmas with my Dad. The new unit is incredible, and they are without doubt all literal life savers. I hope I don't ever need to be back in critical care, not for myself nor anyone else, but if I am, I know I am in good hands. Thank you, from the bottom of my very being, thank you. You will never know how eternally grateful I am.
Visited Don't know on October 2023
Review titled Royal Sussex County Hospital
Replied on 23 November 2023
Dear Lily Thank you for your lovely post. It was good to hear that staff took great care of your father. It will be my pleasure to share your post with the teams and I know how much your praises will mean to them. Compliments mean such a lot to staff so thank you for taking the time in doing this. I hope your father is recovering well and good to know you will be together at Christmas. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Amazing staff
Rated 5 stars out of 5
by Gavin - Posted on 31 October 2023
Despite the NHS being in a mess like a lot of public services, the staff at the Royal County in Brighton are fantastic. I was admitted for four days and they all deserve a medal for what they do under stressful understaffed conditions with added unappreciative abusive patients as I witnessed at first hand. Thank you for making my stay comfortable and for always lifting my spirits with smiles and great personalities. You deserve better for what you do so thank you to each and every one of you.
Visited Gastrointestinal and Liver services on September 2023
Review titled Royal Sussex County Hospital
Replied on 13 November 2023
Dear Gavin Thank you for your lovely post. I am sorry to hear that you had to be admitted for four days but it was good to hear that your stay was comfortable and staff lifted your spirits. Your kind words mean such a lot. Hoping you are now recovered. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Faultless !
Rated 5 stars out of 5
by Paul Stokes - Posted on 07 November 2023
I cannot fault anything or anybody whilst here for open heart surgery, earlier this year, everything was 1st class from start to finish, well done RSCH :-)
Visited Cardiology on August 2023
Review titled Royal Sussex County Hospital
Replied on 13 November 2023
Dear Mr Stokes Thank you for your lovely post. It was good to hear that you received first class treatment from start to finish at Royal Sussex County Hospital. It will be my pleasure to share with the cardiac team so they are aware of your compliment. Thank you for taking the time in letting us know what the hospital did for you in your care. Wishing you well in your recovery. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Endoscopy
Rated 4 stars out of 5
by Anonymous - Posted on 18 August 2023
I had a Gastroscopy yesterday and there was a delay of around an hour which, to be honest, I understood and had no issue with. When it came for the procedure, the Health Care Assistant who did all the checks, the two nurses in the room (and the consultant who performed the gastroscopy) were faultless. The same was true of the nurse in recovery. If I had one complaint it is that you previously received a copy of the report of the endoscopy whereas now you only get a standard letter with handwritten comments. Other than telling me I had another large ulcer and should take some additional meds, it didn't tell me the extent of the ulceration. I am pretty focused on this because I have had two partial gastrectomy procedures to resolve bleeding ulcers that were refractory to the medication and so I am not sure if I will make the 8 week wait for a surgical review. My history involves multiple admissions with either melena or haemetemesis and a little knowledge that could have been shared might have helped me discuss things with my GP. That said, the service on the day was absolutely faultless, even with the unplanned delay at the start.
Visited Diagnostic Endoscopy on August 2023
Review titled Royal Sussex County Hospital
Replied on 21 August 2023
Dear Patient Thank you for your post. It was good to read that we looked after you so well and your experience was so good. I am sorry that you now don't receive a copy of your report and take on board your comments. As your details are anonymous if you wish for PALS to investigate this for you please contact us on 01273 664973 or 01273 664511 or email uhsussex.pals@nhs.net so that we can investigate for you. Thank you though for your positive comments. We all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Excellent
Rated 5 stars out of 5
by Lewis - Posted on 26 July 2023
Unfortunately, my procedure had to be postponed a few weeks due to staff illness. However once the procedure happened it was excellent from start to finish, from receptionists to nurses and doctors. Everyone was friendly, reassuring and made the process easy despite nerves. Thank you all
Visited Diagnostic Endoscopy on July 2023
Review titled Royal Sussex County Hospital
Replied on 08 August 2023
Dear Lewis What a lovely post, thank you so much. I am sorry that your procedure was cancelled but pleased to hear that your procedure has now taken place and all staff were excellent. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled fabulous
Rated 5 stars out of 5
by lillie gradidge - Posted on 02 August 2023
i cut my face and the nurse she was so nice and understanding and the doctors are amazing i would recommend any one to go here and to talk about the lovely lady at the desk she was amazing
Visited Don't know on July 2023
Review titled Royal Sussex County Hospital
Replied on 08 August 2023
Dear Lillie What a lovely post, thank you so much. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust