Royal Sussex County Hospital
Eastern Road, Brighton, BN2 5BEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Sussex County Hospital.
Reviews
-
Review titled Eye Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
Fantastic friendly and professional service . Had an eye infection that was really painful and they sorted it and pain free the next day thanks.
Visited Don't know on October 2024
Review titled Royal Sussex County Hospital
Replied on 08 October 2024
Dear Patient Thank you for your feedback and it was lovely to hear that you had a friendly and professional service from the eye clinic. It was good to hear you are now pain free. Thank you for taking the time is sharing your post with us. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Amazing staff
Rated 5 stars out of 5
by Eleanor Paton - Posted on 27 October 2024
I went to A&E and the receptionist, the nurse and Dr I saw for a compound fracture were all amazing they could not have put me more at ease, very professional and friendly in a stressful situation.
Visited Accident and emergency services on October 2024
Review titled Royal Sussex County Hospital
Replied on 01 November 2024
Dear Eleanor Thank you for your lovely post. It was good to read that when you went to the ED that the receptionist, nurse and doctor you saw were amazing. I am pleased that they were professional, friendly and put you at your ease. I hope that you are feeling much better now. Thank you for taking the time to let us know your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled In need of improvement
Rated 3 stars out of 5
by Anonymous - Posted on 10 September 2024
The receptionist wasn't particularly polite. The bathrooms near reception area were not clean. The admission nurse was good and kind. The endoscopist didn't allow enough time between administering the anesthetic and the beginning of the procedure. This resulted in me experiencing agonising pain half way through the procedure. I was moaning and clutching the bed rail. I felt sick and faintly. The endoscopist wrote in the report "1 or 2 episodes of mild discomfort with no distress", I don't agree with this statement. I was in agonising pain. I was in so much pain that I couldn't stop moaning, I was clenching the bed rail, I tried to focus of breathing but I couldn't breath properly. The endoscopist didn't say a word during or after my pain episode. The nurse in the recovery room was kind and highly professional.
Visited Diagnostic Endoscopy on September 2024
Review titled Royal Sussex County Hospital
Replied on 08 October 2024
Dear Patient Thank you for your feedback and I am sorry to hear of the concerns you have raised. Unfortunately your details are anonymous so we can't get in contact with you. Please call our Patient Advice and Liaison Service on 01273 664511 or email uhsussex.pals@nhs.net who will look into your concern for you if you wish to do so. They are available from 10.00 to 15:00 hours, Monday-Friday. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Mixed experience
Rated 1 star out of 5
by David Seabrook - Posted on 11 September 2024
I was admitted to Brighton hospital after an accident, the doctors and staff in resus and A&E were excellent, well done! From A&E I was transferred to a Trumra ward, some of the care on the ward was excellent, but this was spoiled by some members of staff behaviouring unprofessionally. I experienced judgemental comments and even negative body language from the nursing staff as did my family too. Medical doctors on Trumra ward were very good apart from the lack of information regarding what my exact injuries were... Some doctors did not discuss or even explain why some medication was prescribed... Overall my experience at Brighton Hospital has been mixed...
Visited Don't know on September 2024
Review titled Royal Sussex County Hospital
Replied on 08 October 2024
Dear Mr Seabrook Thank you for your feedback and it was good to hear that you had an excellent experience when you came to the A&E department, but it was sad to hear that your experience was mixed when you went to the Trauma ward. Unfortunately your details are anonymous so we can't get in contact with you. Please call our Patient Advice and Liaison Service on 01273 664511 or email uhsussex.pals@nhs.net if you would like us to look into your concern further. They are available from 10.00 to 15:00 hours, Monday-Friday. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled exemplary service
Rated 5 stars out of 5
by Gerald - Posted on 03 September 2024
I recently had open heart surgery at the Sussex Cardiology Centre. After a couple of false starts once I was admitted I had the surgery and was back home 4 days later. During my stay the League of Nations looking after me were, to a person, thoroughly professional, kind, caring and provided me with a sense of confidence and reassurance that I was in safe hands. A truly special group of people. It's such a traumatic experience but this team is so well drilled and strike the right tone at all times quickly moving through the gears when needed. Despite all the pressures and criticism the NHS faces, when you get down to the coal face the service is just fantastic. Thank you.
Visited Cardiology on August 2024
Review titled Royal Sussex County Hospital
Replied on 08 October 2024
Dear Gerald Thank you for your lovely post and your very kind words about your stay. It was good to hear that staff were professional, kind, caring and provided you with confidence and reassurance. It sounds like they made a real difference for you. Thank you once again for sharing this with us and I hope that you are recovering well now. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Fantastic staff who are abused by the selfish few
by Stridey373 - Posted on 20 August 2024
I was referred to Brighton and although they were expecting me, they'd had a run of emergencies before my arrival and had spent 6 hours in emergency surgery. As a result, I spent a total of 6 hours waiting to see a Doctor and then another 4.5 before I got a bed. Rather than complain, I am so grateful that I wasn't the one of the patients in a life threatening condition and would never complain at the length of time I had to wait unlike others! Whilst my wound was bleeding and dripping blood on the floor as had soaked through the dressing, a lady beside me was moaning because she'd caught a bug from her son and just wanted to be seen as she had a headache!! In those hours I did a lot of people watching and am absolutely astounded and upset at the treatment towards all NHS staff (not just Doctors and Nurses) and the feelings of entitlement of these 'patients that they have every right to behave in this manner! One common factor I noticed is that they appear to revel in having an audience and 'puff themselves up with a smug look on face because they feel everyone is in awe of their bullying of the Reception staff! I saw 4 separate patients arrested throughout that time!! One patient arrived by ambulance and was clearly under the influence of something and was aggressive, dramatic and time consuming of the paramedics. Eventually this patient was also arrested but the ambulance was out of action for an excessive amount of time! Whilst sitting in the treatment room having bloods etc with 5 other patients, the room was filled with the smoke of weed!! The windows were open but there are signs outside asking people not to smoke near the windows, however; their selfishness prevents them from complying! I was then moved to 'majors' and although no abuse was witnessed, the sheer quantity of patients awaiting treatment/beds was shocking. I have nothing but admiration for the staff who were so helpful and all had smiles on their faces and couldn't be more helpful, kind & compassionate. Finally at 4am I was moved to Orthopaedics and although they didn't have a bay, I was given space and privacy on the edge of the ward. I don't care that I didn't have a proper bay, I had the treatment for my wound and it was amazing treatment at that. I had my surgery yesterday and stayed overnight. I saw the physiotherapists this morning and had a lesson on how to go up and down stairs on my crutches and then the Doctor saw me to say that surgery was successful. I'm incredibly tired after being woken at 1am by a lady shouting because she'd been put in the same area I had been the night before (maybe she hadn't visited majors prior to arrival on the ward or she too would have been grateful to have a quiet area to rest!) If every staff member decided they couldn't cope with this abuse any longer and quit, there'd be no NHS and you'd have to PAY for your treatment. I wonder how many non urgent cases would then attend as emergencies due to a higher cost out of hours?
Visited Don't know on August 2024
Review titled Royal Sussex County Hospital
Replied on 01 November 2024
Dear Patient Thank you for your lovely post. It was good to read that despite the issues the ED were having that you have nothing but admiration for the staff. It was good to read that staff were helpful, kind and compassionate. The ED staff face many challenges but are always professional in their responses and attitudes. I hope that you are now fully recovered and thank you for taking the time in contacting us, as this does mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Wonderful attention at all times
Rated 5 stars out of 5
by Barry Raynsford - Posted on 04 August 2024
I attended the cardiology department for a procedure last week. All of the staff were fantastic and made the experience fast less daunting than I thought it would be. This could be because of their cheerful dispositions and willingness to do their best for you. I was home later that day and am recovering well. I find it hard to put into words my gratitude for their skill and dedication. Thank you seems totally inadequate.
Visited Cardiology on July 2024
Review titled Royal Sussex County Hospital
Replied on 05 August 2024
Dear Barry Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good. It was kind to hear of your gratitude for their skill and dedication but also for their cheerfulness. We hope you continue to make a good recovery from your procedure and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Great care
Rated 4 stars out of 5
by Angela - Posted on 10 June 2024
My mother was taken in to A and E after having had a fall , from the ambulance staff to the doctor and nurse who treated her we could not have asked for better care , thank you
Visited Accident and emergency services on June 2024
Review titled Royal Sussex County Hospital
Replied on 17 June 2024
Dear Angela Thank you for your lovely post. I am sorry to hear that your mother was taken to A&E after a fall and I hope that she is now fully recovered. It was good to read that we looked after your mother so well and that could not have asked for better care. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Great Department
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2024
I attended the Head and Neck outpatients today 3/6/24 and was impressed by all the staff who were friendly and efficient, but especially the young woman on reception who I thought was extremely professional in the way she dealt with patient enquiries. Nothing seemed too much bother.
Visited Ear, Nose & Throat on June 2024
Review titled Royal Sussex County Hospital
Replied on 17 June 2024
Dear Patient Thank you for your lovely post. It was good to hear that you were impressed by all staff and that they were friendly and efficient. It was also good to hear that a lady on reception was professional in dealing with patient enquiries and nothing was too much bother. We appreciate the time you have taken to share your compliment. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Excellent service
Rated 5 stars out of 5
by Annabelle Pluck - Posted on 15 June 2024
I was in ENT Helpful Receptionist. Delightful Dr who apologised for keeping me waiting. Ultrasound Department also very friendly and helpul
Visited Ear, Nose & Throat on June 2024
Review titled Royal Sussex County Hospital
Replied on 17 June 2024
Dear Annabelle Thank you for your lovely post. It was good to read that the ENT receptionist was helpful and that the doctor was apologetic as you were kept waiting. Thank you for also mentioning that the Ultra sound department are also friendly and helpful. Your comments are much appreciated. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust