Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Mammogram side effects
Rated 3 stars out of 5
by Anonymous - Posted on 17 April 2024
I had my first mammogram followed by ultrasound at the age of 40. The speed of getting the checks done and the staff was amazing. However the mammogram procedure stretched my breast skin and after 8 months my breast is not as it used to be. No one warned me about this. I wish the mammogram procedure could be gentler or if I had a choice of ultrasound only.
Visited Breast cancer services on August 2023
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Patient, Thank you for your feedback. I am sorry to read of your concerns. We are continuously working to improve the care and experience our patients receive. Your feedback regarding your discomfort during your procedure will be fed back to our radiology department for future learning. A mammogram is an X-ray examination to show the breast tissue. It is carried out using one of our digital mammography units using a low dose of ionising radiation. Mammograms remain one of the most efficient methods of detecting early breast cancer and NICE Guidelines state that those who are over 40 who need urgent diagnostic tests, should have a bilateral mammogram followed by an ultrasound where indicated. Unfortunately, whilst the compression can be uncomfortable for patients, it is vital to the image quality required, increasing the contrast, immobilising the patient effectively to prevent movement and sharpness and reducing the glandular dose. All patients attending the department for a mammogram and/or breast ultrasound should have received a copy of the ‘Having a Mammogram’ or ‘Breast Ultrasound’ information leaflet with their appointment letter. We sincerely apologise if this did not occur. We thank you for sharing your feedback. Should you wish to discuss your experience in further detail please contact our Patient Advice Liaison service on email Rsc-tr.pals@nhs.net or contact number 01483402757. Thank you. With kind regards from Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled Great surgery
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2023
Had excellent surgical care for hiatus hernia repair carried out as emergency. I am surprised that there has been no post operation follow up or check either from surgical team or dietician. It's as though I never existed. However I do appreciate the stress and workload o.f everyone concerned
Visited Emergency Abdominal Surgery on August 2023
Review titled Royal Surrey County Hospital
Replied on 22 November 2023
Dear patient, Thank you for sharing your experience with regards to the post-operative experience. We would have expected you to have had news of your follow up and whilst this could be shortly communicated with you, to ensure this hasn’t been missed, please may you contact our hospital switchboard on -01483 571122 and ask for Jo O Kane on extension 4855. Thank you. Kind regards, Rosemarie Read, Associate Director of Nursing for Surgery
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Review titled Excellent treatment
Rated 4 stars out of 5
by Hazel Janetta Davies - Posted on 18 March 2024
Staff v helpful and efficient and understanding. I was admitted unexpectedly. I waited hours (as everyone else) did. However I am 80+ and sitting on extremely hard chairs in a tight space is unpleasant. I had my first drip sitting on a chair in a corridor(unpleasant). Staff in emergency ward overnight excellent. Bathroom was a disgrace (sorry) nowhere to put anything but the floor. Nothing to hand for a shower (ie hooks on door several steps away on a concrete floor and I am unsteady on my feet) 3rd world sad to say. Discharge pharmacist was brilliant. Enabled me to see my husband who brought me emergency night clothes to the entrance to outside steps to avoid him (84) walking too far from where he had parked in the road.. Not your fault I know but nevertheless an unpleasant experience for him without the help of the phharmacist
Visited Accident and emergency services on August 2023
Review titled Royal Surrey County Hospital
Replied on 19 March 2024
Dear Hazel, Thank you for your feedback. We apologise for our clinical environment not presenting as we would expect. Your comments regarding our patient bathroom within our emergency bathroom will be fed back to the unit manager to review. We have also passed on your feedback to our housekeeping team. We are pleased that you found our staff efficient and understanding. These kind words will be fed back to the team. Thank you for taking the time to let us know about your experience. With kind regards, Elaine Kavanagh, Matron Accreditation and Patient Experience
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Review titled Grateful thanks
Rated 5 stars out of 5
by James Ogilvy - Posted on 31 August 2023
I was treated in A & E for on 5 Aug pm for a facial impact /head injury involving lacerations and the need for sutures and x-ray and eye checks. The service was impressive. Efficient, thorough, empathetic and altogether highly professional. I was referred to the Eye Clinic for a check and received a prompt call the next day for an appointment where again the treatment was all of the above. Please express my grateful thanks to the team involved.
Visited Accident and emergency services on August 2023
Review titled Royal Surrey County Hospital
Replied on 06 September 2023
Dear James, Thank you for sharing your valuable feedback, which we will pass on to the relevant staff. We are delighted that you received such excellent care in A&E and also the Eye Clinic, and we wish you all the very best with your recovery. Kind regards, The Patient Experience Team Royal Surrey NHS Foundation Trust
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Review titled Excellent Surgeon and his Team.
Rated 5 stars out of 5
by Martin McLeod - Posted on 27 July 2023
I was recently Admitted to have a Tumour removed from my Oesophegus. Every step of the procedure and the activities that would take place after the surgery were exactly as described by my surgeon and his team prior to my admission. Once i was awake my Surgeon visited me several times a day to check on my condition and kept both my wife and I up to date and advised with the next steps. At all times the team were professional and made me feel I was important and not just another patient. I was extremely nervous about the procedure but the team also helped build my confidence. Without doubt the Oesophogo-Gastric Surgery Team are not only a credit to the NHS but also the Healthcare profession in General. The Communication Skills, Interpersonal Skills, Honesty, amongst other traits of this team are second to none. A big thank you to all of you from my wife and I. You have given us Hope.
Visited Oesophago-Gastric cancer surgery on July 2023
Review titled Royal Surrey County Hospital
Replied on 28 July 2023
Dear Martin, Many thanks for your feedback which is always valued. We will pass this on to the relevant team and we are delighted that you received such good care. We wish you all the very best in your treatment and recovery. Kind regards, Royal Surrey Communications Team
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Review titled Amazing team
Rated 5 stars out of 5
by Natasha Bisset - Posted on 08 July 2023
I just wanted to express my immense gratitude to the wonderful team who work tirelessly in the Hascombe Ward. I wish I could mention them all by name as they are truly lovely, caring people. My daughter, Sydney, was looked after so well by them all and I feel very lucky that she was admitted under their care. I wanted to write in and highlight what an amazing, caring and hardworking team they are. Many thanks again to all involved.
Visited Children's & Adolescent Services on July 2023
Review titled Royal Surrey County Hospital
Replied on 19 July 2023
Dear Natasha, Many thanks for your feedback which is always appreciated, and we will pass this on to the staff on the ward. We are delighted that your daughter received such good care, and we wish her all the very best in her recovery. Kind regards, Royal Surrey Communications Team
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Review titled Frensham Ward
Rated 5 stars out of 5
by Martin McLeod - Posted on 30 July 2023
This was the second time I had been admitted to Frensham Ward, this time following Surgery and time in ICU. I was pleased to find that the standard of care was Excellent during my stay. The help and support provided by the Health Care Assistants, Nurses, Ward Sisters and Managers was second to none. A huge thank you for everything. Martin
Visited Oesophago-Gastric cancer surgery on July 2023
Review titled Royal Surrey County Hospital
Replied on 07 August 2023
Hi Martin, Thank you for sharing your positive feedback for the teams on Frensham Ward, in Surgery and our Intensive Care Unit. We have shared your praise with the teams and wish you all the very best. Kind regards from the Communications Team
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Review titled Great care
Rated 5 stars out of 5
by Marie Tonks - Posted on 17 July 2023
I was admitted as an emergency and had surgery 2 hours after my CT scan. Wonderful care by surgical team. Was then transferred to Compton Ward. Wonderful nurses and excellent care. Only negatives I did not take to the food at all so did hardly eat for 3 days and bathroom facilities very limited. However, this is obviously not as important as the medical care which was excellent
Visited General Surgery on July 2023
Review titled Royal Surrey County Hospital
Replied on 19 July 2023
Dear Marie, Many thanks for your feedback which we are always pleased to receive and will pass on to the staff on the ward. We will also pass on your feedback about the catering on offer and we are sorry to hear that this did not meet your expectations on this occasion. If you would like to comment further on that you're very welcome to contact our Patient Liaison and Advice Service by email: rsc-tr.pals@nhs.net Wishing you all the best with your recovery, Royal Surrey Communications Team
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Review titled Great care
Rated 5 stars out of 5
by Lynette Lowthian - Posted on 26 July 2023
We just wanted to say a big thank you to everyone at the hospital who helped my husband this morning. He woke with a very painful wrist after tripping over a wire and falling on his hand yesterday. I called the hospital for advice as I was unsure if A&E would even be open, or any doctors or radiologists would be available to treat him. A very cheery receptionist informed us that, yes, of course the A&E Department was open - it’s open 24 hours - and to bring him in as soon as possible to be assessed. It was lovely to hear such a kind and helpful voice on the other end of the line, instead of a robot. On arrival at the hospital, we were quickly directed to A&E where another very pleasant receptionist took our details and let us know that my husband would soon be triaged, followed by a wait of up to 40 minutes to see a doctor and possibly 2-3 hours wait should he need an x-ray and a further consultation. You did exactly as promised on the tin! It turned out that my husband had broken his wrist and he was waiting for me, with his plaster in place, considerably less than 3 hours after we had arrived. The staff were, without exception, kind and helpful, not to mention thoroughly efficient. We were surprised and delighted, after all the negative feedback regarding hospital care and the strikes involving nurses, consultants and radiologists. Please do say thanks to everyone involved from us. And feel free to use our comments in any capacity that helps, including media/social media.
Visited Accident and emergency services on July 2023
Review titled Royal Surrey County Hospital
Replied on 28 July 2023
Dear Lynette, Thank you very much for your feedback which is always valuable, and we will pass this on to our colleagues in A&E. We are very glad to hear that you had a good experience and that your husband received the care he needed. We wish him all the very best with his recovery. Kind regards, Royal Surrey Communications Team
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Review titled Excellent unit
Rated 5 stars out of 5
by Lynne Brown - Posted on 03 August 2023
I attended minor injuries having burnt my thumb quite badly on steam, from a microwave packet that I was opening. The nurse I saw was friendly and reassuring whilst she dealt with and dressed the burn. Care instructions were given and I was told to return in two days which was a Saturday. Again I received the same excellent treatment. We are so lucky to have this facility in Haslemere seven days a week and I’m grateful to the staff for providing this.
Visited Accident and emergency services on July 2023
Review titled Royal Surrey County Hospital
Replied on 07 August 2023
Hi Lynne, Thank you for taking the time to submit your positive feedback for the staff at Haslemere Minor Injuries Unit. It is always helpful to hear back from patients and we value your feedback, which has been shared with the team. We wish you all the very best from the Communications Team.
Information supplied by Royal Surrey NHS Foundation Trust