Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Superb experience
Rated 5 stars out of 5
by Stephen Parish - Posted on 02 October 2024
After eating some nuts yesterday I experienced a terrifying reaction and fortunately my son was around to dial 999. ( I doubt that I would have been able to). The ambulance arrived within minutes during which time the telephone operator provided advice and reassurance. The paramedics were fantastic providing calmness and further reassurance before taking me to the hospital in Guildford. The treatment that I received from the A and E staff there from the junior orderly to the senior medical staff was a breathtaking experience, they were all so professional and competent and my recovery was quick and reassuring. I am so grateful to them all for providing such a service from the initial call to the discharge a few hours later. I hope I made my thanks clear to them all but I don’t have any of their names and it is almost frustrating that I can not thank them all again publicly for providing a service which in my view could not have been bettered and which they should all be proud of and we , as a country, should also be proud of and very grateful for. Thank you to our wonderful National Health Service. Stephen Parish, Cobham
Visited Accident and emergency services on October 2024
Royal Surrey County Hospital has not yet replied.
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Review titled Outstanding endoscopy unit
Rated 5 stars out of 5
by Christy - Posted on 04 October 2024
I’ve visited the endoscopy unit several times and each time I’m always impressed with the staff, their timekeeping and communication. During my last visit, I was seen in good time, the doctor, anaesthetist and nurses were simply outstanding, really putting me at ease and taking time to address a problem with my veins. All in all, I’m very happy with the experience and the department are a really gem.
Visited Don't know on October 2024
Royal Surrey County Hospital has not yet replied.
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Review titled Failure to provide assistance
Rated 1 star out of 5
by JOSE FRAILE - Posted on 02 October 2024
Failure to provide assistance My daughter is studying her first year in neighbouring Farnham at Uni of Creative Arts. Yesterday, 1st October, she went to the hospital with plaques in her throat, fever and discomfort that made her barely able to move. She is 19 years old. She has a student visa for the United Kingdom. She applied for a GP that same day and she still hadn't been assigned one when she went to the hospital. The process takes 5 days. As a non-British citizen we have had to pay social security for the next three years to cover any eventual medical care needs. A girl with little experience goes to Guilford hospital by taxi from Farnham making an effort and the person at reception did not allow her to be seen, she was not attended at all, her case was simply to give her a prescription for antibiotics for her tonsilitis. The person at the front desk decided not to attend her and forced her to return home without a prescription. A disaster that we have solved thanks to a doctor friend who lives in the UK and who had to drive three hours to Farnham last night. We think this is a complete lack of attention. Where is the code of ethics? Very bad on your part. I would feel ashamed if this happened in my country.
Visited Don't know on October 2024
Royal Surrey County Hospital has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by Vicki Revie - Posted on 01 October 2024
My husband had a fall this morning and was attended by 2 lovely paramedics who took him to your accident and emergency dept. Each member of staff who looked after us, reception, nursing assistants, nurses, doctors, porters and pharmacy were polite, kind and professional even though the department was very busy. I work in health care and am aware how challenging the environment is currently. The whole team was a credit to the health service , I could not speak more highly of how they all conducted themselves, communication was clear and we were seen by each member of the team fairly promptly given the current constraints on the service. Thank you for your service, from the Revie’s.
Visited Accident and emergency services on October 2024
Royal Surrey County Hospital has not yet replied.
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Review titled Very well run Eye clinic. 5 Star
Rated 5 stars out of 5
by John Spencer - Posted on 25 September 2024
Well coming on time appointment. Very efficient and professional. The whole team offer a superb service the consultants deserve to be congratulated on running a department that works so well in these difficult times.
Visited Ophthalmology on September 2024
Review titled Royal Surrey County Hospital
Replied on 01 October 2024
Dear John, Thank you for sharing such lovely comments about the work of the staff in the Eye Clinic at Royal Surrey. We have let the team know about your praise for their efficiency and professionalism and this will be greatly appreciated. With kind regards from the Patient Experience Team
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Review titled Couldn’t fault the treatment received
Rated 5 stars out of 5
by Neil - Posted on 05 September 2024
We would like to thank the lady doctor we saw in the eye department today. Shame we can’t add her name, the news she had to deliver was difficult and she did it with care and empathy before referring on to a London hospital Thank you Royal Surrey eye department and the doctor concerned I hope you work out who to credit with our thanks
Visited Ophthalmology on September 2024
Review titled Royal Surrey County Hospital
Replied on 10 September 2024
Dear Neil, thank you for taking the time to share your feedback about the doctor in the eye department at Royal Surrey. We wish you all the very best at what sounds like a very challenging time. We have passed on your kind words to the team and it will be very valued. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Great staff support
Rated 4 stars out of 5
by Anonymous - Posted on 16 September 2024
I would to say a huge thank you to the staff in orthopaedics when myself and my resident who has advanced dementia were left stranded due to transport,they were rallying round to see her something to eat/drink and also trying to get us home as quickly as possible. Thank you so much again 💓
Visited Orthopaedics on September 2024
Review titled Royal Surrey County Hospital
Replied on 17 September 2024
Thank you for letting us know about the kindness of the staff who rallied round to help you both. It is very much appreciated when patients send us their feedback and we have passed this on to the team in orthopaedics. We wish you both the very best. With kind regards from the Patient Experience Team
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Review titled Couldn't recommend more
Rated 5 stars out of 5
by Phoebe Dobke - Posted on 24 September 2024
I went to an emergency GP appointment on Sunday, then A&E for about 8 hours waiting for a bed and finally to the Milbridge ward the following day. Being admitted and the discharge process were quite long but all staff were amazing and very apologetic about the wait and conditions in A&E (especially as I'm pregnant). Although I didn't get much sleep that night the service I received was amazing. This only improved once I was moved to the Milbridge ward, staff were so kind and caring with incredible patience for some more difficult patients on the ward. Such a shame our hospitals are so underfunded as the staff really do deserve better, it's amazing they can provide such a high quality of care considering their resources.
Visited Gastrointestinal and Liver services on September 2024
Review titled Royal Surrey County Hospital
Replied on 01 October 2024
Dear Phoebe, Thank you for letting us know about the amazing care you received on Milbridge Ward and in our A&E department. We have shared your kind comments and praise for staff with the teams involved. We wish you all the best with your health and pregnancy going forward. Thank you! Kind regards from the Patient Experience Team
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Review titled Fantastic care and experience
Rated 5 stars out of 5
by Mark Jopling - Posted on 27 September 2024
The nursing team and the doctors in paediatric A&E were outstanding. Highly efficient, friendly and competent. It was a really impressive experience.
Visited Accident and emergency services on September 2024
Review titled Royal Surrey County Hospital
Replied on 01 October 2024
Dear Mark, Thank you for letting us know about the nursing team and doctors who helped you and your family in our Paediatric A&E team. We have shared your appreciation with the team and it will be very valuable to hear. Wishing you all the best for the future. Kind regards from the Patient Experience Team
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Review titled Such a wonderful experience
Rated 4 stars out of 5
by Dani Lewis - Posted on 30 September 2024
I wanted to send a message praising how wonderful lady who gave me my recent vaccines for whooping cough and rsv during pregnancy. Your ai checker says I can’t include her name but the initials are cf. Not only did she remember who I was, but she went out of her way to be kind and explain exactly what the vaccines were for and what it meant for me and my baby. When I mentioned that I wasn’t sure where the maternity unit was in the hospital, she went out of her way to show me exactly where I would need to go and what would happen on “the big day”. We spoke about my ultrasound and came to check in with me afterwards to see if I was having a boy or girl and celebrated with me afterwards. Such a wonderful member of staff. She’s an asset to your team. Thank you.
Visited Maternity services on September 2024
Review titled Royal Surrey County Hospital
Replied on 01 October 2024
Dear Dani, Thank you for letting us know about the wonderful person who looked after you at Royal Surrey recently. We have passed on your lovely comments and commendation and they will be much appreciated. We wish you all the very best with your pregnancy and birth. Kind regards from the Patient Experience team
Information supplied by Royal Surrey NHS Foundation Trust