Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Cheryl Byrne - Posted on 11 August 2024
Attended A&E after being brought in by the ambulance team, knew the medication I needed as I was bleeding heavily following a miscarriage we were Left 4 and a half hours bleeding out. I Passed out, went to resus to be given the medication I asked for (after one Dr said I could not have it) and also a blood transfusion. The third time we’ve experienced awful care from this hospital. Attend a different hospital with your loved ones please.
Visited Accident and emergency services on August 2024
Royal Stoke University Hospital has not yet replied.
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Review titled terrible service
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2024
my son get metal shard in his eye a&e great told go emergency eye clinic they tried make an appointment but no answer so he came home to call from 14 30 that day until 10 45 now the next day and still no one has answered the phone it just rings out.emergency eye clinic well that's a joke
Visited Ophthalmology on August 2024
Royal Stoke University Hospital has not yet replied.
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Review titled Terrible wait times
Rated 2 stars out of 5
by Kate - Posted on 10 August 2024
Been in every other week to no relief of symptoms. Quickly get through triage to them wait up to ten hours to be referred back to gp. The GP then sends you back to no avail shift 1 & 2 are worse then the original hospital system.
Visited Accident and emergency services on August 2024
Royal Stoke University Hospital has not yet replied.
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Review titled Difference between Wards
Rated 3 stars out of 5
by StephanEdwards - Posted on 07 August 2024
My partner was admitted to critical care . Over her two week stay in Pod6 the care was excellent . The information and the ability to gain information was second to none with people answering telephones and information being given via a pass word system . At no time was I diverted or prevented from speaking to the nursing staff ans or doctors . Today my partner has been transferred to ward 228 . The difference could not be more marked . On gaining the contact number from the front desk I rang the unit a number of times when the phone was answered I was told to ring another number which proved to be a private company . On recontacting the help desk it was apparent that i had been given the wrong number . On ringing the new number the phone was not answered . When finally it was answered the receiver was lifted and then replaced . I have phoned both numbers given and after some hours I have yet to get anyone to respond . As my partner is in a critical state at this point I cannot get information as to her condition , I cannot know what the visiting regime is on this ward , I do not know what items will be required to support the medical team . The difference is marked and very disappointing having had long term experience of the frustration of gaining info about loved ones in the care of the Royal Stoke .
Visited Neurosurgery on August 2024
Royal Stoke University Hospital has not yet replied.
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2024
Very negative experience at A&E Children's. Child with infected surgical wounds forgotten for 3 hrs in a consultation room. Consultant did not update or communicate at all. Eventually an HCA was sent to apply dressings however she was applying non sterile dressings over oozing wounds with pus deposits all over. The parent had to tell what she should do e. g. clean the wound and apply sterile dressing. The most concerning fact is that the room was not cleaned from previous patient and had contaminated material scattered on the counter and floor. Also, printed note at reception informs parents of children with special needs to notify staff as there is help/ support available. When asked what help/ support is available they answered "none". Another paper exercise to show "inclusivity". Shame on you
Visited Accident and emergency services on July 2024
Review titled Royal Stoke University Hospital
Replied on 22 July 2024
Dear Anonymous, I am deeply saddened to read of your experience at our Children's ED and would like to offer my sincere apologies. To allow us to further investigate and put measures in place to ensure improvement for the future, if you have not already done so, I would be very grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional information. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Waited over 6-7 hours still not seem so went home
Rated 2 stars out of 5
by Anonymous - Posted on 11 July 2024
I attended a&e monday night about 6pm, i was seen quickly by triage and moved on to sift. i had blood tests and an ecg and was told to wait in the waiting area. come 12:15 am the next day, i was still waiting with a number of others. i went in to find 1 doctor talking in his office with someone else. i asked when I would be seen, he said i have another 3-4 patients to see still in front of me. i told him i cannot wait many longer and left as given up hope by then and shattered. i asked for him to send my results to my doctor and will see him in the morning. i said they would be available for my gp. i discharged myself. i went see my gp the next day, the records where not there and was told go back a&e. so i did. i ended up in aec, possible angina and put on some heavy medications. i got to a&e that day 10am, and did not leave the hospital until about 5:30pm after collecting my medication. my blood tests had not been done from the night before so would have had to wait even longer for repeat ones. i understand there are more urgent people than me, but on the face of it, i could have recently had a heart attack, the cardio team don't know 100% and i am currently awaiting further investigations. a&e is currently not fit for purpose. the staff [most of them], are doing all they can but it seams chaotic, not enough doctors but the ones that are there dont care really in a&e. next time I will travel out the county to somewhere else if I or other friends have to attend a&e. the people in aec & cardio teams are really kind and caring and understanding, its your a&e doctors that failed me monday and tuesday. your ai machine has asked me to remove all capital letters after I tried to submit, so removed them. its not my english i can assure you of that.
Visited Accident and emergency services on July 2024
Review titled Royal Stoke University Hospital
Replied on 16 July 2024
Dear Patient, I am truly sorry to read of your experience within our ED. While your kind words regarding our AEC and Cardiology staff are very much appreciated, I would welcome the opportunity to further investigate your time in ED to allow us to make improvements for future patients. As such, I would be very grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional information. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled So friendly and pleasant
Rated 5 stars out of 5
by Zoe - Posted on 14 June 2024
Just wanted to leave a thank you for the emergency department of Stoke hospital. From the moment I entered the building to the moment I left I was greeted with friendly staff. The receptionists were great and very welcoming and every nurse and doctor I saw was so reassuring and friendly considering it is an anxious experience. Carry on the great work!
Visited Accident and emergency services on June 2024
Review titled Royal Stoke University Hospital
Replied on 19 June 2024
Dear Zoe, Thank you so much for taking the time to share your positive experience of our Emergency Department. Our staff do work very hard to provide a high standard of care and very much appreciate knowing when they have got it right. I will ensure I share your kind words with the ED team. I do hope you're continuing to recover well following your visit. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Maternity assessment unit royal stoke - excellent
Rated 5 stars out of 5
by Sophie Jebb Bowman - Posted on 10 June 2024
I attended due to reduced fetal movements. They were very reassuring and calming on the phone. I arrived and was seen almost immediately, they listened to my babies heart beat. The lady on reception was so lovely. The nurse that assessed me was so lovely too. I was worried I was wasting their time being only 18+6 weeks. But they made me feel so reassured that I did right by coming in for a heart beat check. Excellent service. Please feedback to the name and happy to share my name of course.
Visited Maternity services on June 2024
Review titled Royal Stoke University Hospital
Replied on 19 June 2024
Dear Sophie, Thank you so much for taking the time to share your lovely feedback regarding your visit to MAU. I am so pleased the staff were able to offer you reassurance and support during such a worrying time. I will pass on your kind words to the MAU team. I do hope the remainder of your pregnancy passes stress-free. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Amazing team
Rated 5 stars out of 5
by Kayleigh and maximus - Posted on 22 June 2024
Hi I just want to leave an amazing review for the nurses and nursing assistants and everyone else who gave me and my son amazing care. To the surgeons who preformed the surgery thank you ward 217 for the amazing care you don't realise how amazing you all are working from above and beyond please let everyone know they are making a difference and they should be proud my son max says definitely a 10/10 and he says thank you to everyone who got him better xxxxx
Visited Don't know on June 2024
Review titled Royal Stoke University Hospital
Replied on 28 June 2024
Dear Kayleigh and Maximus, Thank you very much for taking the time to share your experience of our hospital. 10/10 is the best score we could hope for and I am so glad Maximus felt we deserved it! Please tell Maximus he is very welcome and it was a privilege to be able to look after him. I will ensure your lovely words are shared with the Ward 217 team and his surgeons. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Excellent surgical team
Rated 5 stars out of 5
by Jenny - Posted on 19 June 2024
My Consultant was direct and to the point just what I needed. From transfer in on the 13/06 the staff on the ward 101 and 102 and theatre team were amazing. I wanted to say thank you. My Surgery was this Sunday 16/06 gone and discharged on 17/06. My only criticism is on returning to the ward after surgery, i asked for pain relief. Very busy night nurse took such a long time to bring it to me it was paracetamol she said try that first. I then said I needed the loo and they the night nurse and HCA made me get out of bed my pain score was 10 and walk to the bathroom the eye role was not necessary it was sheer agony I thought I was going to pass out the HCA stayed in the bathroom with me. A commode would have been sensible by the side of the bed at that stage. The care overnight was seriously lacking and I was glad to see Senior Staff Nurse who had worked Sunday, doing the day shift she was old school hands on and very human after surgery that's what you need not some efficacious Nurse who acts like patients are too much trouble. When told I could go home Monday I was very happy to leave. The holding bay anaesthetic and I'm sure the theatre team have done an excellent job at putting me at ease both pre and post surgery Thank you for gettimg me back home to recover. And all other ward staff were amazing too. The tea makers especially. Thank you again
Visited Emergency Abdominal Surgery on June 2024
Review titled Royal Stoke University Hospital
Replied on 20 June 2024
Dear Jenny, Thank you for sharing your experience on our surgery wards. While it is lovely to hear about the positives, I sincerely apologise for your experience overnight on Sunday. I will ensure your feedback is passed on to all areas, so the teams may enjoy the lovely comments but the less positive issues can be addressed and learnt from. I do hope you are continuing to recover well at home. With best wishes Rebecca Pilling Head of Patient Experience.
Information supplied by University Hospitals of North Midlands