Royal Shrewsbury Hospital
Mytton Oak Road, Shrewsbury, Shropshire, SY3 8XQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care at RSH
Rated 5 stars out of 5
by Lindsay C - Posted on 17 September 2024
I was taken by ambulance to Shrewsbury Hospital with chest pains. Arrived at Accident & Emergency, was treated promptly, all tests were undertaken without delay and staff were all fantastic. Had to stay for observation and to see a Cardiologist, was moved to ward 35. Again, all staff were efficient and caring. Food choices were good and quality was excellent. Well done Royal Shrewsbury Hospital! I ❤️ The Nhs 😊
Visited Accident and emergency services on September 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled Personal and pleasant
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2024
I attended an appt in the treatment centre today with my 6 year old grandson who has broken his arm. He is a tricky little character so I had come along to support my daughter. From the minute we entered the site I was impressed. There is obvious building work going on and the very first thing we see is a lollipop person helping people cross the road.. how helpful! On entering the treatment centre we were greeted by someone who showed us where to go…again, how lovely. We arrived at the fracture clinic and the person on reception was polite and efficient. We sat down for barely a minute or two and we were called in to a cubicle area. The person showed us the x rays and explained in language that my grandson understood, exactly what had happened and reassured us that it would heal quickly. Within minutes we were in the plaster room and greeted by the most amazing person which put my grandson at ease immediately with jokes and general larking around. It really was a fun experience for him and us too. Even after the cast was on and we’d left the room (waiting to make an appt at reception) the person was engaging with my grandson through the glass in the door. What a great experience for him. The person on reception was also very pleasant again and engaged with my grandson …well done the whole team!
Visited Urgent Treatment Centre on September 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by ANDREW SEMPLE - Posted on 14 August 2024
Last night I went to A & E at 1am, I have over the last twelve months visited A & E with catheter problems. Usually when I arrive I have been in at least some discomfort often worse last night was no exception. The staff in accident and emergency just seem to get their heads down and get stuck in always cheerful and supportive always under pressure with ever more "customers" waiting. The level of attention has always been top notch and the care given has been of the best. I can say that I have always had every reason to be grateful for the skill they have all shown. Yes sometimes the wait is longer than one would like but being busy means just that. I think we are lucky to have such dedicated people working for us at a time of great need. Thank you
Visited Accident and emergency services on August 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled Excellence of care
Rated 5 stars out of 5
by Andy Stock - Posted on 27 August 2024
On sunday whilst trying to return home, I was in severe pain due to urinary retention. We decided to attend shrewsbury hospital a&e dept as the pain was increasing. on arrival, I was met with kindness, professionalism and compassion by each and every staff member from the receptionist, triage nurse, doctor, nurse specialist, a&e consultant, urology consultant and domestic technician. We eventually left some 6 hrs later to return home to the midlands, but not before the latter gentleman bought my wife a pack of sandwiches, crisps and biscuits saying " you can't drive home with nothing to eat!" and refusing any payment !!! I assured all the staff that I would send a commendation to the Chief Executive and Board members to highlight the above. I would also simply ask that this commendation is communicated to the staff of the a&e department of the hospital to encourage them, from a very grateful patient. m. a stock.
Visited Accident and emergency services on August 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled First class care and treatment
Rated 5 stars out of 5
by Owen O'Brien - Posted on 15 August 2024
Due to concerns of risk of stroke I presented at A & E in Aug 2024. I was attended to immediately and over my four day stay at the hospital I was repeatedly impressed by the staff providing care at all levels including cleaning, catering, assistants, nurses, doctors, administrators and consultants. Without exception I was attended to without delay, all staff were courteous, patient, friendly, diligent, professional, caring and supportive despite their obvious heavy workload. I am extremely satisfied with the service and care I received and wish to extend my sincere thanks to all involved.
Visited Don't know on August 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled 4 hours and counting
Rated 1 star out of 5
by TRACEY PRINCE - Posted on 06 June 2024
Been sitting here in A&E now after bring sent by 111 and we are 4 hours and counting. So far have seen a triage nurse 3.45 hours ago. Asked several times what the wait time is or even when we are likely to get seen to just be told' we are busy. However, I'm not disputing that the dept is busy but the absolute lack of information or updates is appalling. Why can't NHS at least post some time of wait possible. Royal Shrewsbury is no busier than any other NHS hospital and yet they manage to give updates.
Visited Accident and emergency services on June 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Cath W - Posted on 28 June 2024
I have recently attended the Breast Clinic and would like to thanks the department for the quality of service I received and the professionalism and thoroughness of the staff. I have been under the Breast Care team for four years and have nothing but praise for them. This is a quality service that the NHS can be extremely proud of. Thank you all for the care, compassion and dedication you have shown me during my illness, recuperation and ongoing care. You are literally life savers.
Visited Breast cancer services on June 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled Radiotherapy Department
Rated 5 stars out of 5
by Ken Murphy - Posted on 22 May 2024
I started a short course of treatment, five sessions, last week, finishing today, I was struggling physically at the beginning, due to other complications, your staff have been so friendly, kind, helpful and understanding it has made the whole process easy for me whereas it could have been incredibly difficult. I would like to pass on a big thank you for for your kind and caring attitude and approach.
Visited Cancer Services on May 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled Great Care and attention
Rated 3 stars out of 5
by Craig - Posted on 02 April 2024
My Dad. Been kindly rushed into hospital today. With Two lovely Lady paramedics who were so friendly and understanding towards his care and needs. It was a pleasure to receive a excellent service off them.
Visited Accident and emergency services on April 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled Nightmare to get hold of
by Debbie - Posted on 16 April 2024
My daughter had a seizure in December 23, her 1st seizure in 15 years. She was put on medication for Epilepsy and since starting it she can not sleep. Trying to get hold of anyone to get some help as her mental health worsens due to no sleep is a nightmare. I lost my sister to SUDEP and this is causing a lot of upset for my daughter and wider family and there is no empathy care or support. Really disappointed and frustrated with it all :(. If you have the option go somewhere else.
Visited Neurology on April 2024
Royal Shrewsbury Hospital has not yet replied.
Information supplied by Shrewsbury and Telford Hospital NHS Trust