Royal Shrewsbury Hospital
Mytton Oak Road, Shrewsbury, Shropshire, SY3 8XQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Barbara Schwarz - Posted on 02 February 2023
a man with a bad heart condition had to wait 2.30hrs in pain. I was sent by my gp to have an emergency scan. told by a doctor, they would not do a scan, he was arrogant, would not listen to what I had to say, I was in excruciating pain, and was told to go to my gp for pain relief. a terrible experience that left me in tears. I would never ever go there again no wonder the rating is 1 After coming from Norfolk, and having treatment by real professionals, I really noticed the poor standard in Shrewsbury Hospital
Visited Accident and emergency services on February 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Cancellation twice of surgery to remove my gallbladder
by Michelle234 - Posted on 07 March 2023
I was due to have my gallbladder removed mid February this year, I was sat in the hospital all gowned up ready to go to theatre and my surgeon came in to tell me he would be cancelling my surgery as his last operation was more complicated than he thought. I was sent a new date for the beginning of March 2023. I received a phone call from the hospital yesterday afternoon to say that my surgeon has cancelled my operation as he has seen something in my blood test. I had at my pre op and wants me to have another scan I am so upset as I have been in constant pain since June last year. I am being sick on a regular basis and my stomach is so bloated I look like I am about 8 months pregnant which I am not and could not be as I had a full hysterectomy in 2007. I am also slightly confused that the surgeon who was going to do my operation the first time didn't say anything about my blood test results and only cancelled due to a complicated surgery before me. I am getting worried about this as other than saying he saw something in my blood test and wants me to have another scan I wasn't told what was seen that concerned my surgeon enough to cancel my surgery. I just hope I have a scan date for sooner rather than later as I don't honestly know how much longer I can cope with it
Visited February 2023
Provided by Care opinion
Royal Shrewsbury Hospital has not yet replied.
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Review titled Total waste of time and 50 miles away.
Rated 1 star out of 5
by hans jones - Posted on 15 February 2023
Arrived early in outpatients waiting room Clinic 2. A nurse came for me and I sat in Wheelchair like scales she asked if I smoked I said no. I was then sent back to waiting room. Quite soon I was ushered into a consulting room, a side door opened and a young Consultant appeared. He asked me one Question no information for me after less than 1 minute he disappeared through same door. A complete waste of time a phone call for me. No car at all dreadful place.
Visited Neurology on February 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
Urgent care being run by the A & E doctors in A & E. Result...an 8 hour wait until 2.30am and then told we would be waiting all night in urgent care as the A & E doctors were in A & E. Could have told us that when we arrived at 6.30pm. Gave up and came home. Daughter in bits because of her pain. No painkillers available whilst we were waiting. 5 hours to be triaged. Shocking
Visited Urgent Treatment Centre on January 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Day surgery appt
Rated 4 stars out of 5
by Ray Sant - Posted on 19 January 2023
I went into the dept for a day procedure under local anesthetic. I did have to wait 5 1/2 hours before I was taken down to the theatre but in defence of the staff I was 3rd on the list to be done. I was informed when in the theatre that the emergency theatre staff who had just come on duty kindly agreed to let the surgeon carry out the procedure as there were no emergency procedures to do. I was treated exceptionally well by all theatre staff and consultants/surgeons who operated on me and they all kept me at ease and I have to say the procedure went seamlessly well. I have nothing but praise/respect for the RSH Urology and theatre dept . I know it was a long wait to get treated but I was very appreciative of the staff who enabled it to take place. The NHS is an excellent service which is sadly spoilt by over administrative procedure, just let the surgeons and nurses do what they do best. Sincere thanks. Ray.
Visited Urology on January 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Amazing Service
Rated 5 stars out of 5
by Caroline - Posted on 11 January 2023
Speed of ambulance, x-ray and A&E staff to attend to my husband following a traumatic fall resulting in a broken patella and arm were exemplary. All the staff were caring and compassionate and looked after me as well as him. Everything was explained in detail and the teams were polite, jovial and friendly. Successful surgery the same day and excellent pre and post care by the theatre team then wonderful care on the day surgery unit. I cannot express our thanks and gratitude for what was an awful experience made so much better by all your staff; Thank you.
Visited Accident and emergency services on January 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Experience with Same Day Emergency Care Unit.
Rated 4 stars out of 5
by Anonymous - Posted on 05 January 2023
Reception and initial tests were faultless and speedy.. Staff were friendly and welcoming. Cup of tea and biscuits on arrival. Sandwiches for lunch.Very long wait (nearly four hours) for doctor, who was friendly and helpful on arrival, despite the pressure he was undoubtedly under. Scan and evaluation followed reasonably swiftly. Note was taken of my need to leave before dark. As a separate issue, I am disabled, and had to walk some distance, because the allocated disabled spaces near to the Unit were occupied by ambulances. I hope note will be taken of this.
Visited Don't know on January 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Long wait for results
by Brydette - Posted on 02 March 2023
Shoulder pain. Frequently “locks up”. I had a MRI scan and am still waiting after 3 months for the results. How can I check up on results? Is this length of waiting time whilst my problem is becoming worse normal?
Visited December 2022
Provided by Care opinion
Royal Shrewsbury Hospital has not yet replied.
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Review titled Three year wait for orthodontics
Rated 3 stars out of 5
by Anonymous - Posted on 21 November 2023
My son is having to wait three years to see someone in this practise . Before Covid it was within a year . He will be over 15 once he is seen and has braces fitted . Referred in 2022 likely appointment will be 2025
Visited Oral and Maxillofacial Surgery on December 2022
Royal Shrewsbury Hospital has not yet replied.
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Review titled Exceptionally Poor Experience
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2022
I can honestly say we would have got better service if we had gone to the vets!! Animals get better care, waited over 3 hours to see a nurse, in this time we saw more than 20 staff walk through the hospital, all of which sauntered through with absolutely no urgency to what they were doing, the waiting room is packed, some people have been waiting for beds for over 13 hours!! I despair if this is the best care that can be provided! There is no patient privacy with people trolled through the waiting room. Covid can no longer be used as an excuse for such poor customer service. You wouldn’t expect to wait this long for a plane. I am a farmers son and if we had a cow with the same issue she would be seen within half an hour. I’m afraid to say the system is broken!!
Visited Accident and emergency services on November 2022
Royal Shrewsbury Hospital has not yet replied.
Information supplied by Shrewsbury and Telford Hospital NHS Trust