Royal Preston Hospital
Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great staff
Rated 5 stars out of 5
by Lauren - Posted on 25 November 2023
My little one was in A&E Thursday evening and through the night and the staff are an absolute credit to the service. We all know how much the NHS is under pressure at the moment but you wouldn't have sensed it. The staff were so compassionate, thorough, collaborative and just an all round a joy to be around. The same goes for everybody on ward 8! Hopefully we won't have anymore visits but if the need arises, I have the first hand knowledge that I am in great hands. Well done all for running such a tight ship, especially in such trying times!
Visited Accident and emergency services on November 2023
Review titled Royal Preston Hospital
Replied on 28 December 2023
Good afternoon and thank you for taking the time to provide your kind feedback. Please be assured that this will be shared with both areas. Kind Regards
Provided by Care opinion
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Review titled Good Service
Rated 4 stars out of 5
by JJM - Posted on 29 November 2023
Visited xray this afternoon, my wife was a "walk in." She was worried about signing in but was received politely. Not too long to wait for her chest xray. Well before the 20 minutes listed on the board. Pleasant girls dealt with this worried 81 year-old with skill.
Visited Don't know on November 2023
Review titled Royal Preston Hospital
Replied on 28 December 2023
Good afternoon and thank you for taking the time to provide your feedback which has been shared with the department. Kind Regards
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Review titled Left waiting for over an hour without any explanation
Rated 2 stars out of 5
by Mark Wareing - Posted on 07 October 2023
I had an appointment today at 13.10 I arrived at 12.30pm for my appointment in good time. I quickly noticed lots of people going in before me which is fine so I decided after an hour wait from my appointment time booked to ask why I’ve not gone in and was told they couldn’t give me a time and were running late. I informed them they should have put the lateness on their whiteboard for people to see how late they were running. I couldn’t stay any longer and have had cancer so will no doubt have to wait ages to get in again I’m not happy
Visited Ear, Nose & Throat on October 2023
Review titled Royal Preston Hospital
Replied on 18 October 2023
Good afternoon and thank you for taking the time to provide your feedback, I am sorry to read of your experience. Please contact the Patient Experience and PALS team who can look into this for you. The team can be contacted by emailing PALS@lthtr.nhs.uk or by calling 01772 522972 Take care Take care
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Review titled Great help in an acute situation
Rated 5 stars out of 5
by Alison Hardy - Posted on 26 October 2023
I work at a dialysis unit in Leeds & needed to arrange urgent dialysis for a patient who had gone to Blackpool on holiday, the Sister on the dialysis unit was helpful & accommodating & accepted my patient for dialysis which avoided him having to travel back to Leeds for dialysis
Visited Nephrology on October 2023
Review titled Royal Preston Hospital
Replied on 30 October 2023
Good afternoon and thank you for taking the time to provide your feedback. I will ensure that this is fed back to the Sister on the dialysis unit now. Take care
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Review titled Cancelled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2023
My 5 year old child has been waiting for 4+ months to be seen, now the appointment got cancelled over the phone. I was told they would get in touch to rearrange as soon as possible, but they couldn’t even tell me to expect days or weeks or months or a year. I was wondering if our referral could be forward to another NHS provider, again no advice or information was given. I’ve grown to accept that even a young child has to wait ages for a specialist review in the NHS. However, I thought I still could expect to be at least informed about my options - I might have been wrong
Visited Orthopaedics on October 2023
Review titled Royal Preston Hospital
Replied on 12 October 2023
Good morning and thank you for taking the time to provide your feedback. Please contact the Patient Experience and PALS team by emailing PALS@lthtr.nhs.uk or calling 01772 522972 to provide some more details so that the team can then look into your concern for you. Take care
Provided by Care opinion
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Review titled Waiting and more waiting
Rated 2 stars out of 5
by Anonymous - Posted on 27 October 2023
I had a scheduled 15 min appointment that I had waited 6 months for. I waited approximately 25 minutes to be seen, the dr who saw me seemed stumped so sent me to another department. But I had to go to a&e to get to that department. I explained to the receptionist why I was there, and it wasn’t for a&e. I was told to sit in a&e and wait, an hour passed, I was called in to triage and the nurse was treating me as an a&e patient, I explained I was only here to see another unit, the surgical unit, she made a call, said I was right, then told me to sit in the waiting room again. Another 40 minutes passed then I was sent to another department. I explained when I got there why I was there, so the surgical team could have a quick look at my issue and make a plan for another day on some minor surgery. I was told the wait time to see anyone was up to 8 hours. I panicked as I only had childcare for a little while, my disabled father was waiting in the car park as we had to drive 1 hour to get there as we don’t live in Preston. I asked to rebook; they spoke to me like I was crazy for ‘self discharge’ but I tried over and over to explain that I only came in for a 15 minute appointment and I’d not been in the hospital over 4 hours. They told me to wait in the waiting room then someone will call me to rebook. I waiting another hour! I was hungry, thirsty and tired at this point and still no idea how I was going to be fixed up. They eventually agreed I could come in the week after but no guarantee on how long I’ll be waiting to be seen, and this won’t even be for the surgery, so I have to travel two hours both ways again to just have someone look at it. I felt so upset, so messed around. All the staff, nurses including seemed flustered, angry, rushed off their feet, agitated, tired, which of course made them snappy and rude, there wasn’t any care for the patients waiting, no checking we were ok or anything. I know this isn’t their fault, it’s the way the NHS is now. But there has to be a better way that working these people into the ground. As for my case, I wish that there was more communication and organisation to make sure I get seen by the correct person the first time.
Visited Don't know on October 2023
Review titled Royal Preston Hospital
Replied on 30 October 2023
Good afternoon and thank you for taking the time to provide your feedback. I am sorry to read of your experience. If you wish for your circumstances to be looked into then please contact our Patient Experience and PALS team by emailing PALS@lthtr.nhs.uk or calling 01772 522972. Take care
Provided by Care opinion
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Review titled My stay in hospital
by Kevin46 - Posted on 14 November 2023
Three weeks ago I had a colostomy bag fitted and spent the time since in ward 12 of Royal Preston hospital. My stay was amazing and I found all the staff so very kind and helpful. Nothing was too much trouble. Please send my sincerest thanks to all of them.
Visited October 2023
Provided by Care opinion
Review titled Royal Preston Hospital
Replied on 15 November 2023
Good evening and thank you for taking the time to provide your compliment following your recent stay on Ward 12. I can confirm that this has been shared with the Ward Mangers and Matron for sharing with the staff. I hope you are recovering well from your surgery. Take care
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Review titled Excellent care by all
Rated 5 stars out of 5
by Darren Newton - Posted on 28 October 2023
I was admitted early Wednesday morning for facial swelling due to infected tooth absess. Was treated with care and respect by all involved on ward 3. The maxx fac doctors were all superb no stone was left unturned to find the root of my problem. The nurses and all staff on ward 3 were also superb, nothing was a problem for them. From being admitted to hospital to being discharged 3 days later I felt safe calm and cared for at all times. Thank you
Visited Oral and Maxillofacial Surgery on October 2023
Review titled Royal Preston Hospital
Replied on 30 October 2023
Good afternoon and thank you for taking the time to provide your feedback regarding your recent experience as an inpatient. I hope that you are recovering well. Please be assured that your comments have been shared with Ward 3. Take care
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Review titled Great
Rated 5 stars out of 5
by John Beetham - Posted on 31 October 2023
I have nothing but praise for the cardiology dept at Preston. Unfortunately my recent appointment was cancelled, apparently because the department is moving. I had no notification of the cancellation and only found out because I rang on the day.
Visited Cardiology on October 2023
Review titled Royal Preston Hospital
Replied on 03 November 2023
Good morning and thank you for providing your feedback, I will ensure that your comments are shared with the department now. Take care
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Review titled Caring service
Rated 4 stars out of 5
by S A-W - Posted on 05 October 2023
I've made numerous visits following an accident a year ago. Despite a few hiccups, I have experienced nothing but pleasant service, care and compassion from the brilliant surgeons to the hand therapists, physio and nursing staff at both Chorley and Royal Preston hospitals. Despite challenges, the dedication I witnessed was relentless.
Visited Orthopaedics on September 2023
Review titled Royal Preston Hospital
Replied on 12 October 2023
Good morning and thank you for taking the time to provide your kind feedback. Please be assured that this will be shared with the departments. Take care
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Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust