Royal Preston Hospital
Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Poor care by your triage nurse
by Marhj36 - Posted on 01 November 2022
I went in with a bad open cut after banging my head in the garage I work at. Being on blood thinners I thought I should go to A&E and get the wound closed up. The lady on reception booked me in fine then I went in to see the triage nurse who didn’t even look at the wound. When I asked them to they said that’s not a priority which I found strange as they couldn’t see it - it was in my hairline. They said nothing about scanning my head. After a total of 10 hours waiting after two separate visits and feeling unwell I left with a 4 inch open cut which wasn’t even looked at. Some staff on reception were so nice but one I found very rude. That is the last time I will go to hospital unless I’m on a stretcher. I know they are busy but to force me home after me feeling unwell with a bad headache and sickness seems wrong and I feel it should be looked into. The triage nurse said nothing to me about any scan so now I’m home with an open cut headache and on blood thinners.
Visited October 2022
Provided by Care opinion
Review titled Royal Preston Hospital
Replied on 20 November 2022
Good morning and thank you for taking the time to provide your feedback. I am sorry to hear about your experience when attending A&E recently. Please contact our Patient Experience and PALS team should you wish us to look into this matter further. Email - PALS@lthtr.nhs.uk Call - 07591 988962 Take care
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Review titled Preston neurology
by horologiumpr75 - Posted on 20 October 2022
My son had a telephone appointment regarding his seizures. The neurologist was the most rude, disinterested, judgmental consultant. My son is so upset at how he was dismissed regarding the seizures. The consultant sighed every time we asked a question. I am absolutely disgusted that people like that can work in a hospital where people just want some help, answers and advice.
Visited October 2022
Provided by Care opinion
Review titled Royal Preston Hospital
Replied on 19 November 2022
Good afternoon and thank you for taking the time to provide your feedback. I am sorry to note that your son had such a poor experience recently during his neurology appointment. Please contact our Patient Experience and PALS team via email PALS@lthtr.nhs.uk or by calling 07591 988962 should you wish us to look into this matter further. Take care
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Review titled Discharge Service
Rated 3 stars out of 5
by Anonymous - Posted on 27 October 2022
Preston Royal Hospital Discharge Process -There is no explanation from the ward when they move you to discharge lounge, you can be there 5 hours or more, if your in pain your sat in a chair not good if you have back pain. Like myself who had a lumbar puncture. Your family or person who has come to pick you up are not able to wait in discharge lounge, so best not to tell your family to pick you up, if your from another town like myself it’s difficult as no time given to arrange pick up. Not a very good service when you have not been well and want to get home.
Visited Neurology on October 2022
Review titled Royal Preston Hospital
Replied on 19 November 2022
Good afternoon and thank you for taking the time to make us aware of your recent poor experience. If you wish to discuss this matter further, then please contact our Patient Experience and PALS via email PALS@lthtr.nhs.uk or by calling 07591988962 Take care
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Review titled The Best Ever
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2022
Recently had major bowel surgery. From the minute i was admmited to the minute i was discharged (6 days) the care was first rate, from the ward staff to the surgen, to all on ward 11 you were the greatest, the best, from my wife and myself thank you.
Visited Colorectal cancer services on October 2022
Review titled Royal Preston Hospital
Replied on 19 November 2022
Good afternoon and thank you for your lovely feedback. I hope you are recovering well from your recent surgery and thank you for taking the time to let us know about your experience. I can give assurance that your comments will be shared with the team. Take care
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Review titled Non response
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2022
After trying for 2 days to amend an appointment I gave up. The department line was constantly engaged. The auto-attendant on the main number was useless. It's no wonder there are so many failed appointments when they make it so difficult to contact them. A simple email address that someone could respond to would be so simple. Although I knew it was Xray I couldn't leave a comment on Xray as it wasnt an option so had to select dont know.
Visited Don't know on October 2022
Review titled Royal Preston Hospital
Replied on 21 November 2022
Good evening and thank you for taking the time to provide your feedback. I am sorry to note that you had such a poor experience recently when trying to make contact with the Xray department. I hope that this situation has now been resolved, however if you still require assistance please contact our Patient Experience and PALS Team via email on PALS@lthtr.nhs.uk or by calling 07591988962. Take care
Provided by Care opinion
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Review titled Fantastic team
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2022
I have accompanied my mother for three appointments with the Neurosurgery team in Preston. Without exception, every member of the team has been fantastic. They are all polite, provide clear explanations and have a good sense of humour when it was appropriate for the situation. Thank you for looking after my mother through a difficult time which really helped put her at ease.
Visited Neurosurgery on September 2022
Review titled Royal Preston Hospital
Replied on 19 November 2022
Good afternoon, Thank you for providing your lovely feedback based on yours and your mothers experience when attending the Neurosurgery department in recent months. Please be assured that your comments will be shared with the staff and area concerned. Take care
Provided by Care opinion
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Review titled Exceeded expectation
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2022
Today I had an appointment at Royal Preston Hospital ENT department. There was prompt booking in procedure and only a very short wait to be seen. All the staff were extremely professional and friendly. The consultation and investigations I received were reassuring, thorough and professionally carried out. I would recommend this department without hesitation.
Visited Ear, Nose & Throat on September 2022
Review titled Royal Preston Hospital
Replied on 02 October 2022
Good afternoon and thank you for taking the time to provide your lovely feedback and let us know about your experience and observations during your appointment. I can give assurance that your comments will be shared with the staff and area concerned. Take care
Provided by Care opinion
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Review titled High quality service and care
Rated 5 stars out of 5
by Rachel Parkinson - Posted on 06 November 2022
I have had surgery on both eyes this year. The standard of care that I have been fortunate to receive has been exceptional. The team who work at Lancashire Eye Centre are dedicated and hard working. The HCA's are thorough in their work and the nursing staff are friendly and patient centred in their work. I felt at ease throughout my numerous appointments and on the admissions when surgery took place. The clinicians I have been in contact with have been professional, knowledgeable and willing to answer my many questions. I appreciate the quality of care that I have had and I am grateful for the care that I continue to receive at Lancashire Eye Centre.
Visited Ophthalmology on September 2022
Review titled Royal Preston Hospital
Replied on 21 November 2022
Good evening and thank you for your lovely feedback. I am so pleased to note that you have had such a positive experience under the care of the Lancashire Eye Centre Thank you for taking the time to let us know about your experience, I can give assurance that your comments will be shared with the department. Take care
Provided by Care opinion
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Review titled Hospital needs overhaul
Rated 1 star out of 5
by Deb - Posted on 17 October 2022
My mother having recently had admission to Cardiology and Ward 18. The staff were incredible and worked so hard. The ward however was very cold with no heating at all. Draughts were coming through the windows and relatives were having to take in extra blankets for the patients in the bay and extra clothing. This is unacceptable in any ward of the hospital but this is heart patients who are already vulnerable. This was reported many times to staff who reported through to maintainence but nothing was recitified. Patients were left all day without hot drinks and relying on visitors taking hot drinks to the ward from the cafeteria. After being discharged, had to attend A&E, a few weeks later. This was the worst experience ever. Waiting room overcrowded, waiting times to be seen by a doctor exceeded over 8 hours and patients left in a cold dirty waiting room for hours on end with no heating on. The nursing staff were over stretched and over worked and unable to cope with the demand, which isnt there fault. Senior management at this hospital need to take a good look at whats happening and put into practice, procedures for the safety and care of the patients and staff as well. Care Quality Commission has rated this hospital as needing improvements. This needs to be adhered to as soon as possible, as their are many failings at this hospital
Visited Cardiology on September 2022
Review titled Royal Preston Hospital
Replied on 19 November 2022
Good afternoon and thank you for taking the time to make us aware of your recent experience when attending Royal Preston Hospital If you wish to discuss your concerns further then please contact the Patient Experience and PALS team by calling 07591988962 or emailing PALS@lthtr.nhs.uk Take care
Provided by Care opinion
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Review titled High quality service and care
Rated 5 stars out of 5
by Rachel Parkinson - Posted on 06 November 2022
I have had surgery on both eyes this year. The standard of care that I have been fortunate to receive has been exceptional. The team who work at Lancashire Eye Centre are dedicated and hard working. The HCA's are thorough in their work and the nursing staff are friendly and patient centred in their work. I felt at ease throughout my numerous appointments and on the admissions when surgery took place. The clinicians I have been in contact with have been professional, knowledgeable and willing to answer my many questions. I appreciate the quality of care that I have had and I am grateful for the care that I continue to receive at Lancashire Eye Centre.
Visited Ophthalmology on September 2022
Royal Preston Hospital has not yet replied.
Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust