Royal Preston Hospital
Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Disgraceful Service
Rated 1 star out of 5
by M BARTON - Posted on 06 September 2023
I had an appointment today at 3-15 pm the 6th of September on machine 6 for radiotherapy treatment. As my appointment time was approaching one of the hospital staff came in with a husband and wife team saying sit down there I’ll get you seen to. The man took my appointment and after speaking to his wife she told me they had no appointment and it was not an emergency. I got the impression the person who escorted them into the department was a friend.The board which states if there is a delay was blank. One of the operatives was not showing a name badge that could be seen. All this meant everybody’s appointment was late.Disgusting. I let all the people waiting know what was going on,they were not pleased.
Visited Prostate Cancer Service on September 2023
Review titled Royal Preston Hospital
Replied on 21 September 2023
Good evening and thank you for taking the time to provide your feedback, I am sorry to read of your experience. I will ensure that your feedback is shared with the Radiotherapy managers now for their awareness however, if you wish for your concerns to be looked into further then please contact our Patient Experience and PALS team by emailing PALS@lthtr.nhs.uk or calling 01773 522972 Take care
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Review titled Improve care, resource management for services
Rated 3 stars out of 5
by Anonymous - Posted on 17 September 2023
GP insisted referral. Patient informed by telephone call due to scan results etc, by the department, that an appointment was requested by one of the teams. Six months later they received a date, totalling in a years wait. The lead teams member did not engage with the patient, nor offered, nor suggested, any other care pathway. The appointment itself was short, and uninformative. The patient tried to engage fully with, and explore, more beneficial pathways to care, this not met during the appointment by the lead teams member. The patient left highly concerned at the mismanagement of finite resources, and care pathways. Therefore the patient suggests that to maximize resource management, engagement, and care pathways, only patients whereby a care pathway will be engaged with in any capacity are accepted. Patients who will not have engagement, or care pathways offered, due to a variety of reasons including viability of any treatment etc, are not accepted when referred by GPs. If a mistake in engagement of a care pathway to a patient has been made, at the earliest opportunity they are referred back to their GP. And where possible appointments not made. Implementing such improvements will minimise patient, and department resource waste, and maximize more effective and efficient services.
Visited Neurosurgery on September 2023
Review titled Royal Preston Hospital
Replied on 21 September 2023
Good evening, Thank you for taking the time to provide this feedback and suggestion on behalf of a patient following their recent experience. If the patient has concerns following their appointment then please ask them to contact our Patient Experience and PALS team by emailing PALS@lthtr.nhs.uk or calling 01772 522972 Take care
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Review titled Lovely staff
Rated 5 stars out of 5
by Gill - Posted on 19 September 2023
Really lovely caring staff. Can't do enough for you. Soo pleasant happy chatty & lovely staff. Just what's needed to lift your spirits & get you back on track. Thankyou for everything
Visited Gynaecology on September 2023
Review titled Royal Preston Hospital
Replied on 21 September 2023
Good evening and thank you for taking the time to provide your feedback following your recent experience. So that I can share your lovely comments with the staff involved please can you confirm which department or ward this relates to. Take care
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Review titled Unacceptably hot Discharge Lounge
by Dinky66 - Posted on 05 September 2023
After my 5 day stay on ward 12 with treatment for UTI/UROSEPSIS started by recent chemotherapy I was discharged from ward to the Discharge Lounge. When I entered one patient was waiting and another arrived shortly after me. Being a Sunday it was not busy but a very hot day. The air in the room was like a sauna (not good for patients still being treated for infection with temperature issue). Thinking my stay would be short I phoned my partner to pick me up from a distance away, and waited patiently in room getting hotter. All the staff were sat at a table hugging the one and only fan in room. After an hour or so the first patient was getting annoyed over waiting for her ambulance home and suggested she got a family member to pick her up but she was told another 15 mins. I then asked how much longer I needed to wait and being told waiting for pharmacy to deliver antibiotics (they phoned me hours before on ward). I told them I was struggling with the heat and suggested I could go outside As soon as I arrived outside one of the staff came out with medication and discharge letter but needed to go back to room for my personal medication I arrived with. I entered the room and went to table whilst a staff member sorted my medication bag, jokingly stood in front of fan and mentioned stealing their breeze also commented how nice it would be to place a patio door onto the unused green garden outside. At that point another staff member talking to another so I could hear said if they were on her own they would buy a coffee in the near cafe and wait there. They had obviously not been through muscle invasive bladder cancer, had a recent bladder removed with complications, using a urostomy bag for life, having chemotherapy resulting to long stay in hospital with life threatening urosepsis infection, I need to keep away from other people. I just ignored the comment and wanted to get home. I do not feel this is any way to treat people who are still unwell and vulnerable, especially a cancer patient being treated still for a serious infection. The rph discharge lounge needs more ventilation - I wouldn't care if the hospital is full of air fans, and some staff need to be more considerate to patients needs.
Visited September 2023
Provided by Care opinion
Review titled Royal Preston Hospital
Replied on 21 September 2023
Good afternoon, Thank you for taking the time to provide your feedback. I am sorry to read of your experience and how you were made to feel. Please be assured that your feedback will be shared with the Ward Manager and Matron now for their awareness. Take care
Provided by Care opinion
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Review titled Caring and professional
Rated 5 stars out of 5
by Sean - Posted on 10 September 2023
I had an operation for a strangulated hernia. Afterwards i spent about 8 days icu. The staff could not have been kinder or more professional
Visited Intensive Care on September 2023
Review titled Royal Preston Hospital
Replied on 21 September 2023
Good evening, Thank you for taking the time to provide your feedback which will now be shared with the ICU team. I hope that you are recovering well. Take care
Provided by Care opinion
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Review titled Car parking
Rated 4 stars out of 5
by Maureen - Posted on 17 October 2023
Absolutely disgusted at the price of parking, there is no need to be so expensive, when people park it is either for an appointment for themselves or visiting someone, they do not need extortionate price of car parking as well,
Visited Orthopaedics on August 2023
Review titled Royal Preston Hospital
Replied on 26 October 2023
Good morning, Thank you for taking the time to provide your feedback. Unfortunately, our charges at LTHTR are in line with many other NHS Trusts across the country and unfortunately, we do not have any input in the carparking charges. I apologise if this has caused you any inconvenience. Kind Regards
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Review titled Breast reduction by brilliant surgeon fm
Rated 5 stars out of 5
by Sharon McManus - Posted on 08 August 2023
Had a breast reduction and uplift by fm the plastic surgeon on 3rd aug he is so nice such a nice bedside manner very polite and caring he did the op which is brilliant, I encountered a few problems that resulted in me going to a&e on the 5th aug but informed ward 4 and soon after my consultant personally rang me asking me If I was ok, and told me to come and see him which I did the day after he looked at my wounds and said they were very good, and he would see me on thurs 10th aug. He is just so nice and brilliant surgeon I wouldn’t hesitate to use him again. Also the staff on ward 4 were brilliant with me checking on me every half hour cos my blood pressure was low and low oxygen levels the night staff were exceptional with me so thank u to all. Also the nurse I had caring for me in recovery was one of a kind I was in recovery for around 8 hours and had the same nurse the whole time on a 1 to 1 they were all good in recovery except for 1 who was head recovery nurse she was very sharp and rude but think she was under a lot of pressure so will let that be the excuse as to why she was off. But all in all from my surgeon to nurses recovery nurses etc 10/10
Visited Plastic surgery on August 2023
Review titled Royal Preston Hospital
Replied on 17 August 2023
Good afternoon and thank you for your lovely feedback. I am so pleased to note that you had a positive experience and hope you are recovering well. I would also thank you for include the negative experience that you had in regard to a member of the team. Should you wish to take this matter further we would be more than happy to investigate if you could contact us directly on PALS@lthtr.nhs.uk. Thank you for taking the time to let us know about your experience, and can give assurance that your comments will be shared with these areas. Best Wishes
Provided by Care opinion
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Review titled Wonderful Nursing Care Terrible Rehab
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
The nursing care was excellent at Bleasdale and Barton wards at Preston Hospital, but sadly the rehab team did not meet expectations. They have a very unfortunate approach impacting on patient’s wellbeing and mental health. Preston Hospital needs to review their systems, as a matter of urgency. The rehab team are negative, unaware of patients specific needs, visit patients rarely and many patients pray for weekend arriving, when there’s no rehab. It felt like being in a prison. It’s no wonder patients remain in this part of the hospital, for such long periods of time, as the patient is lucky to receive one visit a week from a physio, OT, SALT etc . It’s a dreadful situation and needs highlighting! It’s a horrible experience for patients who spend week after week, staring into space with their mental health deteriorating. An awful experience for very sick, disabled patients. Preston Hospital needs to make massive improvements to patient care and the quality of support from the Neuro rehab team, although the consultant was fabulous!
Visited Neurology on August 2023
Royal Preston Hospital has not yet replied.
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Review titled Fabulous Service
Rated 5 stars out of 5
by Julie Moss - Posted on 07 August 2023
Just wanted to say a huge thank you to everyone in the gynaecology dept. My mum who is 92, was treated with the utmost dignity and respect by everyone from the receptionist to the consultant. They arranged transport back to her nursing Home which arrived very quickly and we even got coffee and biscuits whilst we waited for the transport......the driver was also lovely. You hear so much bad press about royal preston hospital but honestly, I think you are all amazing. thank you.
Visited Gynaecology on August 2023
Review titled Royal Preston Hospital
Replied on 17 August 2023
Good afternoon and thank you for your lovely feedback. I am so pleased to note that you had a positive experience and hope your mum is keeping well. Thank you for taking the time to let us know about your experience, and we can give assurance that your comments will be shared with these areas. Best wishes
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Review titled car parking atrocious
Rated 1 star out of 5
by D Robinson - Posted on 24 July 2023
having driven around every car park at Preston Hospital for 40 minutes and looked at off site parking, I had to leave without setting foot in the hospital. I have tried to speak to the car parking dept' but have not been able to get a response by phone, Pals voice mail says they advise contact car parks dept'. so all in all no one want to discuss the atrocious car parking situation. Car park attendants did not help as there was nothing they could do. This was a failed visit to this hospital , I truly hope I never have to visit again.
Visited Don't know on July 2023
Review titled Royal Preston Hospital
Replied on 27 July 2023
Good evening and thank you for taking the time to make us aware of your recent poor experience. We would be more than happy to received your feedback directly to our PALS team and will then be able to share this with the Car Parking Department. If you wish to contact us please do so on PALS@lthtr.nhs.uk Kind Regards
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Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust