Royal Liverpool University Hospital
Prescot Street, Liverpool, Merseyside, L7 8XPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Susan Calvert - Posted on 29 June 2023
Yesterday I ended up in A&E instead of the Cavern club. I was a Day Tripper & something in the way I moved my shoulder led me on a long & winding rd to your door. I couldn't let it be & I needed your help. Whilst some lovely Liverpudlians helped me put my feet back on the ground, I did appreciate the A & E staff being around! Whilst I did go here, there & everywhere from the lovely receptionist to ANP, Radiographers & then back to the ANP it did show how well a good team can come together. I am grateful that I had no concussion so I didn't see Lucy in the Sky with Diamonds but I would say I Loved You Yeah, Yeah Yeah. Thanks for enabling me to visit the Cavern Club the following day which I also loved. Keep up the good work.
Visited Accident and emergency services on June 2023
Review titled Royal Liverpool University Hospital
Replied on 13 July 2023
Dear Ms Calvert, Thank you for your kind feedback. We appreciate you taking the time to send it and are pleased to hear about your positive experience in A&E and how the staff went above and beyond to get you back on your feet. We are pleased to hear that you were able to complete your journey and will pass on your compliments to the A&E team. P.S. Lovely references to the Beatles. Many thanks,
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by William EVANS - Posted on 14 February 2023
I recently left a review about my hospital stay last week but forgot to thank the excellent portering team that transported me around the hospital for numerous investigations, transfers, they were always courteous, and engaging and carried out their role to a very high standard, many thanks
Visited Don't know on February 2023
Royal Liverpool University Hospital has not yet replied.
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Review titled Staff were impeccable
Rated 4 stars out of 5
by Efstathios Tavlaridis - Posted on 16 February 2023
Can't fault the staff of the ward, brilliant really great; food was good Dr's were great etc only one niggle was waiting to be discharged was a complete breakdown on communication between pharmacy and nurses don't blame ward staff on 8 at all but that 4 hour wait and no word is nothing short of diabolical and another profession could lead to dismissal. Other than great to doctors nurses and The ward team care was great it's not your fault and I'd be honoured if I was under your care again
Visited Accident and emergency services on February 2023
Royal Liverpool University Hospital has not yet replied.
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Review titled Exceptional care
Rated 5 stars out of 5
by Glenis fisher - Posted on 03 December 2023
From 1st call my treatment was fantastic surgeon nurse practioner nurses anaesthetist were all remarkable please include phlebotomists cleaners every single person that cared for me after removal kidney and tumour,I am clear cancer and feeling a lot better but without the care of the truly professional caring staff on urology I really doubted I would get well you all no who you are and will remain in my thoughts and heart always thank you small word but means a lot .
Visited Urology on December 2022
Review titled Royal Liverpool University Hospital
Replied on 15 December 2023
Thank you for sharing your feedback with us. We are delighted to know that you had a positive experience and that our care has helped you achieve the best possible outcome. Your kind words of appreciation will be shared with everyone involved in your care. I wish you all the best.
Provided by Care opinion
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Review titled Great new Hospital but....
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2022
Unfortunately, the only Cafe area did not provide de-caffinated hot drinks which is unfortunate for anyone with heart problems
Visited Urology on November 2022
Review titled Royal Liverpool University Hospital
Replied on 09 March 2023
Thank you for raising your concerns with us, sorry to hear you had trouble finding de-caffeinated drinks on the day of your visit. I am sure the Starbucks on the lower ground floor offers decaf options, we also have Lavazza coffee machines on the lower ground and ground floor now which provide decaf options. Many thanks.
Provided by Care opinion
Information supplied by Liverpool University Hospitals NHS Foundation Trust