Royal Liverpool University Hospital
Prescot Street, Liverpool, Merseyside, L7 8XPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing team
Rated 5 stars out of 5
by Faye - Posted on 05 October 2024
I can not compliment the people who looked after me enough. From the surgical team, anesthesiologists, nurses and health care workers. Everyone was so kind and patient and made an uncomfortable experience into a really positive one. Every single person was so empathetic from making me laugh to calming me down when I was a little paniced. They all deserve recognition for how wonderful the service was. They were all absolute gems.
Visited General Surgery on October 2024
Royal Liverpool University Hospital has not yet replied.
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Review titled Amazing department
Rated 5 stars out of 5
by Margie - Posted on 25 September 2024
I went today to have a loop implant, from walking in reception fab, the young man who did my ECG amazing reassured me the team were amazing and he was right the 2 ladies who completed the implant were so caring, reassuring me throughout, didn’t rush me asking questions, there knowledge and communication was 10 out of 10 Sorry I forgot the names due to being so nervous But thanks so much for your amazing care
Visited Cardiology on September 2024
Royal Liverpool University Hospital has not yet replied.
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Review titled Urology Department
Rated 5 stars out of 5
by Dave Edwards - Posted on 05 September 2024
I attended my follow up Urology appointed today, at The Royal Liverpool Hospital. I was seen on time by my Consultant. He explained everything about my care with compassion and understanding. He was very friendly and quickly put me at ease. I was made to feel special and that my treatment matters greatly to him. I would say to anyone referred to their department, that the treatment you receive will be exemplary and you are in the best place for care and compassion.
Visited Urology on September 2024
Royal Liverpool University Hospital has not yet replied.
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Wilf Grogan - Posted on 11 September 2024
I attended the Diabetes Department and was spoken to by Diabetes Specialist Nurse ( M ) this lady gave me the most detailed informative information I have ever received regarding my medical condition, I am exceptionally great full.
Visited Diabetic Medicine on September 2024
Royal Liverpool University Hospital has not yet replied.
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Review titled Excellent Treatment
Rated 5 stars out of 5
by David - Posted on 07 June 2024
I had a colonoscopy earlier this week on Wednesday afternoon, desite being an anxious type of person, I was put at ease by very nice and friendly staff. They went about their duties in a very professional manner. I cannot speak too highly of the hospital and felt fine the following day. Once again thanks to all the staff, keep up the good work.
Visited Gastrointestinal and Liver services on June 2024
Royal Liverpool University Hospital has not yet replied.
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Review titled Wonderful team
Rated 5 stars out of 5
by Lucy Smith - Posted on 27 May 2024
I was so worried to go to a&e and spend hours waiting for no reason, but i really felt listened to and within 8 hours the staff had given me pain relief and were preparing me for a scan and surgery. All the staff: nurses, porters, anaesthetists, doctors, ward staff- were incredibly kind and nice and just do their jobs superbly. Thank you so much to all of them for making me feel safe and an all round successful appendectomy, especially the on call surgery team at midnight and the ward 5d team :)
Visited General Surgery on May 2024
Royal Liverpool University Hospital has not yet replied.
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Review titled Extremely Professional Treatment
Rated 5 stars out of 5
by Elizabeth Taylor - Posted on 13 May 2024
I would like to thank all the people I came into contact with during my recent treatment within the Colorectal Department at the Royal Liverpool Hospital. I cannot praise them highly enough from the surgical team through to everyone I came into contact with on the ward. Their professionalism, empathy, understanding and generally just making me feel safe during my time with them and not forgetting their fabulous sense of humour which was so fantastic. Thank you all for everything, I really appreciate how hard you all work and I am so grateful.
Visited Gastrointestinal and Liver services on May 2024
Royal Liverpool University Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anthony Sutcliffe - Posted on 13 May 2024
I had food trapped half way down, rang 111, they rang the A&E dept, sent me in and once there I was seen in 5 minutes, where two nurses attended me, on taking blood and the other fitting muscle relaxant drips, again within 5 minutes of me arriving. I was there for 3 hours while the problem was sorted, but was monitored and advised al the way though. Best A&E service I have ever had. Big thank you to the team.
Visited Accident and emergency services on May 2024
Royal Liverpool University Hospital has not yet replied.
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Review titled Rude staff
Rated 2 stars out of 5
by Clare Kay - Posted on 22 May 2024
I attended with my sixteen year old daughter who needed an ultra sound scan. I was told first by the nurse who called her that I couldn't come in room with her. I asked my daughter if she wanted me in there. She said yes. I said she's under 18 so I'm coming with her. On entering room I was again told by the radiographer that I wasn't allowed in. Again I said my daughter is 16 abd she wants me in the room. I was told I cpuld stay but they would have to pull curtain across. I felt this was really odd given my daughter is under 18 and requested I be in the room with her. The attitude of the staff was awful and made me feel like I was doing something wrong. Anyone is entitled to have a chaperone at appointments and especially minors under 18.
Visited General Medicine on May 2024
Royal Liverpool University Hospital has not yet replied.
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Review titled the staff on ward 4a are just incredible
Rated 5 stars out of 5
by M Walsh Family- bed 9 - Posted on 31 May 2024
Staff on ward 4a were so caring and kind the entire time my nan was in hospital. Each day we got to see the impact they had on my nan and how comfortable she felt with their care. As I can’t name names I will leave a separate review internally but the nurses, health care assistants and also the Pallative care nurses who came to ward 4a for my nannie- thank you for everything. You made an incredibly hard and sad time with my nan a little bit easier as we knew she was being well taken care of. Thank you so much. You are a credit to yourself and I wish you the best for the future. M Walsh Family - Bed 9
Visited Gastrointestinal and Liver services on April 2024
Royal Liverpool University Hospital has not yet replied.
Information supplied by Liverpool University Hospitals NHS Foundation Trust