Royal Free Hospital
Pond Street, London, NW3 2QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled wasted bed space
Rated 4 stars out of 5
by Anonymous - Posted on 14 December 2022
I am quite satisfied with the care I received during the three-and-a-half weeks I was in hospital but feel frustrated for incoming patients and the hospital management that a whole night was wasted because of the delay in obtaining my discharge medication. my bed could have easily been used by an incoming patient. if this delay occurs many hundreds of times throughout the hospital this is a huge waste of resource.
Visited Colorectal cancer services on December 2022
Review titled Royal Free Hospital
Replied on 19 December 2022
Dear patient, Thank you for taking the time to leave feedback about your recent admission. Whilst it's great to read that overall you were satisfied with the care you received, we understand your frustration at the delay in receiving your discharge medication. We will share your feedback with the pharmacy and discharge teams. With best wishes, the patient experience team.
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Review titled Great practise
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2022
I came here for a blood test. Booked an appointment in advance and was really pleased to find the best suitable time slot available after I've tried many other places without success. Staff was very polite, waiting time was only up to 10mins behind the schedule. Phlebotomist was very professional and polite. I would highly recommend.
Visited Phlebotomy on November 2022
Review titled Royal Free Hospital
Replied on 19 December 2022
Thank you for taking the time to write to us about your experience when you attended for a blood test. We know it can be a very busy department, so it's nice to hear you were not waiting too long past your scheduled appointment time. We'll share your feedback with the team. With best wishes, the patient experience team
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Review titled Phlebotomy dept has been transformed
Rated 5 stars out of 5
by Anonymous - Posted on 29 October 2022
Clean , efficient, seen exactly at appointment time;polite, pleasant, caring staff from front desk to phlebotomists.
Visited Phlebotomy on October 2022
Review titled Royal Free Hospital
Replied on 19 December 2022
Dear patient, Apologies for the delay in responding to your comment. It's great to read that you have seen a difference in the phlebotomy department. We'll share your feedback with the phlebotomy team. Best wishes, the patient experience team
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Review titled Amazing team
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2022
Was in the royal free for a eye brain thing and the neurology team looked after me so well. They got me tested every way and I felt very confident in their hands Thank you so much (Btw why are they stuffed in a broom closet)
Visited Neurology on September 2022
Review titled Royal Free Hospital
Replied on 19 December 2022
Dear patient, Please accept our apologies for the delay in responding to your comments. We will share your feedback with the neurology team who we know will really appreciate them. With best wishes, the patient experience team
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Review titled Very kind staff
Rated 5 stars out of 5
by Derek Michael Evans - Posted on 03 January 2023
As a retired community pharmacist, over 48 years, never before on the receiving end, I appreciated the nhs. Very good: charity room the night before admission; quaranteen for rsv, wonder how many of your customers knew it was Respiratory syncytial virus? (private room!); No Pain! Really really clean. Nice tidy operation. Less good: personal belongings reunited after 5 days (phone, teeth, shaving razor, underpants...swimming pools better organised); disorientatred in icu - no clocks, windows, lights on/off at random. Provide own battery for clock in room; hospital food - go for omlette, curry; 13hr delay for ct scan (I wasn't doing anything else, but when to eat or drink?); lower quality communication from more junior registrars; bit of a wait for a shower- by then I had underpants!; name badges under ppe not readable (try elastic band?); waste bin labelling confusing (copy Mount Vernon). Sorry, constructive criticism might be helpful.
Visited Gastrointestinal and Liver services on September 2022
Review titled Royal Free Hospital
Replied on 11 January 2023
Dear Mr Evans, Thank you for your feedback. It's great to read about the positive aspects of your experience at the hospital. With regards to the other aspects, we can share your feedback with teams so that they can be learnt from. It would be good to know which ward you were on (once out of ICU) so that we can share this with the right people. If you'd like to email us we can be reached at rf.patientexperience@nhs.net With best wishes, the patient experience team
Information supplied by Royal Free London NHS Foundation Trust