Royal Free Hospital
Pond Street, London, NW3 2QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Bad Experience
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
Never available and too quick to discharge. My experience with them is limited as you never see anyone face to face. It has taken 3 years to get an MRI with them after an accident. No investigation what so ever. Very poor service should be investigated by the BMA.
Visited Pain Management on June 2023
Review titled Royal Free Hospital
Replied on 05 June 2024
We are sorry for the oversight which has led to there being an inexcusable delay in acknowledging your feedback - please accept our apologies. We hope that you have now had the MRI. Best wishes, the patient experience team
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Review titled Fantastic Ward
Rated 5 stars out of 5
by Keeley S Wood - Posted on 11 June 2023
Booked for surgery, admitted to the Day Unit, from the time I arrived to going home I was treated by all staff with care, compassion, dignity and respect. I was kept updated with everything regarding my surgery. I was on my own and not once did I feel anxious or concerned. Thank you to those who looked after me! You are all a credit to the department xxx
Visited Day treatment services on June 2023
Review titled Royal Free Hospital
Replied on 12 June 2023
Dear Keeley, Thank you for your feedback. It's great to read that the staff treated you with care, compassion, dignity and respect and that you never felt anxious or concerned. We'll share your feedback with the Day Surgery Unit manager so that they can share your comments with the staff that looked after you. With best wishes, The Patient Experience Team
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Review titled Not a great experience
Rated 3 stars out of 5
by Anonymous - Posted on 25 June 2023
I visited this hospital today on a Sunday because of verry bad pain caused by sinusitis but I felt so humiliated when the young lady who checked me asked ironically "when is the last time u have seen a dentist? "as soon as I open the mouth . It made me burst in tears. My teeth are not perfect but are not extremely bad either, are just the best a dentist could do not verry long ago without carrying any intervention on them because I feel I can't tolerate the pain caused by them anymore. The other staff wass kind and polite.
Visited Don't know on June 2023
Review titled Royal Free Hospital
Replied on 05 June 2024
Please accept our apologies for the oversight which has led to there being an inexcusable delay in acknowledging your feedback. We're sorry to read about the way this member of staff spoke to you. This is not how we expect our staff to talk to patients and will share this with the team as there is learning to be had from your experience. Best wishes, the patient experience team
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Review titled Great care and professionalism
Rated 5 stars out of 5
by Eteri - Posted on 25 May 2023
We were admitted with my son at the children’s North Ward on the 6th floor. The nurses were fantastic, I can’t thank them enough for their care. The doctors team, pediatricians, surgeons and the children’s gastroenterologists were extremely professional and helpful. There was also a team of educators on the ward and they were the kindest of people. Not to mention the young doctors and nurses at the children’s emergency department - they are doing an excellent job under immense pressure. Thank you, Royal Free!
Visited Paediatrics services on May 2023
Review titled Royal Free Hospital
Replied on 26 May 2023
Dear Eteri, Thank you for sharing your recent experience of 6 North and the children's emergency department with us. It's lovely to read that you found the nurses fantastic and the medical team to be professional and helpful - and the kind educators of course! We'll share your feedback with the staff on the ward and in the emergency department. With best wishes, The Patient Experience Team
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Review titled Bad practice
Rated 3 stars out of 5
by Anonymous - Posted on 16 May 2023
I bring my mom to A & E when her bp was high and Pulse also High. The service in the First part was good. They send to treatment suite for bp monitoring. Me and my mom and brother was waiting so long for dr to see my mom. We came at 12 pm and the doctor seen my mom at 5am and asked if she wanted to do an CT scan. She agreed and CT scan was done at 6:30am. They bruises her hand while failed to insert a canulla. After the CT scan we were waited for the results until 11am no response yet. We keep asking them but they were so busy to find out why it has been so delayed. Then one of the nurse ask my brother to leave and 1 visitor allowed but on the notice board it said 2 visitors allowed. My brother has to leave after all the arrangements. Still waiting nobody has come to seen my mom or asking how her condition now. Are they playing games here. Delayed treatment delayed discharge. Patient get more anxious and angry.
Visited Accident and emergency services on May 2023
Review titled Royal Free Hospital
Replied on 26 May 2023
Dear reviewer, Thank you for taking time to leave a review and apologies for the delay in responding. We are sorry to read that you had a poor experience with your mum in A&E and that you experienced long waits and that you were not communicated with very well. Our A&E department continues to be very busy and there will be times when staff have to ask additional visitors/companions to leave. If this was not done in a empathetic manner, then please allow us to apologise on behalf of the A&E staff. We hope that you were not waiting too much longer after leaving this comment and that your mum is better now. With best wishes, The Patient Experience Team
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Review titled Visit to Breast Clinic Royal Free
by Satisfied and Content - Posted on 05 May 2023
I had to attend the breast clinic with my 18 year old daughter and wanted to express my thanks to the well run department. Everyone from the welcoming receptionist to the consultant, radiographer and patient nursing staff were all very kind and sensitive. Its so convenient to have everything in the one department. Within 2 hours she had been seen, scanned, diagnosed and discharged. Thank you all
Visited May 2023
Provided by Care opinion
Review titled Royal Free Hospital
Replied on 15 May 2023
Dear Satisfied and Content, Thank you for taking the time to leave feedback about your recent visit to the breast clinic with your daughter. It's lovely to read that all of the staff were kind and sensitive - exactly what you need in hospital - and that everything was carried out within 2 hours. We'll share your feedback with the staff at the breast clinic. With best wishes, the patient experience team
Information supplied by Royal Free London NHS Foundation Trust