Royal Free Hospital
Pond Street, London, NW3 2QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Worst blood test
Rated 3 stars out of 5
by Anonymous - Posted on 06 August 2024
I had my life’s worst blood test done there last week and got a 10cm bruise that after a week is still painful. I don’t usually bruise and I know a bit of it can happen. But this time, the person did a terrible job, she seemed to be in a bad mood, did it really harsh as if she was drilling a hole in concrete. She was very unfriendly and unapproachable too. On a + note, staff at blood test reception, particularly the guy that checks patients in, were super helpful and friendly.
Visited Don't know on August 2024
Review titled Royal Free Hospital
Replied on 13 August 2024
Thank you for taking the time to leave a review about your recent blood test. We're sorry to read that you have been left with a large bruise that was still painful after a week. We'll share your feedback with the phlebotomy management team, however with the limited information we have, they may not be able to identify the phlebotomist who performed your blood test. If you would like to share any further details with us, you can email us at rf-tr.patientexperience@nhs.net. We'll ensure that they share your positive comments with the staff at their reception. With best wishes, The Patient Experience Team
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Review titled Outstanding service
Rated 5 stars out of 5
by Outstanding service - Posted on 17 July 2024
I am immensely grateful for the exceptional care and dedication shown by the staff at Royal Free Hospital Hampstead Heath. From the moment I walked in, I was treated with the utmost kindness and professionalism. The medical team was incredibly knowledgeable and compassionate, ensuring I felt comfortable and well-informed throughout my treatment. Special Thank You to nurse Princess, Ward 5 B East :):) The facilities are top-notch, and the overall atmosphere is one of genuine care and respect. Thank you for your outstanding service and for making a difference in the lives of so many!
Visited Urology on July 2024
Review titled Royal Free Hospital
Replied on 22 July 2024
Thank you for taking the time to share your experience with us. It's lovely to read that you were treated with the utmost kindness and professionalism and were well-informed throughout your treatment. We'll share your feedback with staff, particularly the team on 5 East B. With best wishes, the patient experience team
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Review titled Fantastic care
Rated 5 stars out of 5
by Cheryl - Posted on 12 August 2024
Thank you to all the amazing staff at the Royal Free - from the ambulance crew, A&E, emergency surgeons to Intensive Care (1-1 nursing) and Ward 7 North. Fabulous care and dedication. They saved my life and nursed me back to strength. Eternally thankful!
Visited Intensive Care on July 2024
Review titled Royal Free Hospital
Replied on 13 August 2024
Dear Cheryl, Thank you for taking the time to leave a review about your recent experience. We'll share your feedback with the A&E and intensive care teams as well as the staff on 7 North. With best wishes, The Patient Experience Team
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Review titled Awful experience
by Don’t worry - Posted on 11 June 2024
Been waiting in a&e for 13 hours with a patient who is has difficulty breathing and is experiencing a lot of pain . 13 hours for a blood test ??? What kind of hospital is this I don’t understand a person can die until someone gives help . The patient is in a lot of pain crying from pain and they haven’t even gave any pain killers ?! I wouldn’t suggest anyone to go to this hospital if you’re experiencing very bad pains .!
Visited Accident and emergency services on June 2024
Review titled Royal Free Hospital
Replied on 11 June 2024
We're sorry to read of the experience you describe, this is not what we wish for our patients. If you wish to provide further detail for this to be looked into in greater depth, please contact our colleagues in the Patient Advice and Liaison Service (PALS) on rf.pals@nhs.net With best wishes, the patient experience team.
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Review titled In and out in 5 minutes
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
I went to the drop in x-ray service and it couldn't have been more efficient. I was literally in the hospital for less than 5 minutes and one of the staff even took care of my baby whilst I had the x-ray. Couldn't have been easier. Thanks
Visited Don't know on June 2024
Review titled Royal Free Hospital
Replied on 20 June 2024
Thank you for taking the time to leave us a review. It's great to read that your visit was so efficient and that someone was able to look after your baby whilst you had the x-ray. We'll share this with the team. Best wishes, the patient experience team
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Review titled Fantastic Stay Floor 7 South
Rated 5 stars out of 5
by Christopher Rule - Posted on 31 May 2024
I would like to say a huge thank you to all members of staff working in day surgery and recovery room also to all the amazing staff working on floor 7 South Royal Free Hospital have made me feel so comfortable and so relaxed and been very helpful and polite towards me and would personally like to thank all of the NHS Staff of all the hardwork you put in and all deserve an award for outstanding and incredible members of staff thank you so much for looking after me during my stay I have never felt so relaxed in a hospital ward before once again Thank You to all staff working for NHS especially in royal free hospital pond street
Visited General Surgery on May 2024
Review titled Royal Free Hospital
Replied on 05 June 2024
Dear Christopher, Thank you for your feedback. It's so nice to hear that you felt comfortable and relaxed on the ward and that the staff you dealt with were helpful and polite. We'll share your feedback with the teams who we know will really appreciate it. With best wishes, the patient experience team
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Review titled Extremely let down today, GP could not not care less!
Rated 1 star out of 5
by Phoebe - Posted on 03 May 2024
I had an appointment today in Clinic 6 at apprx 13:30, which they cancelled without letting me know. I took today off as did my father, which cost us around £800 as the receptionist told me I absolutely had to be at this appointment today else it would be pushed by many many months. When we explained this to the reception, the doctor still refused to see me even though the mistake was made by this hospital. This appointment was important as I may have a serious condition concerning the left side of my brain, but clearly not that important to these NHS so called professionals. This doctor should be ashamed!
Visited Neurology on May 2024
Review titled Royal Free Hospital
Replied on 05 June 2024
Dear Phoebe, Please accept our apologies for the delay in responding to your feedback. We're sorry to read of the experience you had. If you would like this looked into further and have not already done so, you can contact our colleagues in the Patient Advice and Liaison Service (PALS) via rf.pals@nhs.net Best wishes, the patient experience team
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Review titled A huge 'thank you' ...
Rated 5 stars out of 5
by Kathy - Posted on 25 May 2024
My elderly mum came into A&E for an emergency MRI this week. The wait time in A&E (through no fault of the staff) was around eight hours, which meant that, towards midnight, she had to be admitted for the night. Having said this, we couldn't have asked for more from the lovely staff looking after the small side ward (AAU Bed 24) where mum was eventually accommodated. I watched, the next morning, as they managed some fairly challenging situations with expertise, patience, compassion and humour; and the duty doctor who attended was - despite being run off his feet - patient, clear and kind. We feel very fortunate that the Royal Free is one of our local hospitals - we've been involved with them on a number of occasions, and so appreciate the care and expertise they offer. Thank you, Royal Free - you are an absolute treasure!
Visited Accident and emergency services on May 2024
Review titled Royal Free Hospital
Replied on 05 June 2024
Dear Kathy, Thank you for taking the time to leave feedback on your mum's recent visit to A&E and stay in AAU. We'll share your comments with the A&E and AAU teams and hopefully they can try and track down the patient, clear and kind doctor. With best wishes, the patient experience team
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Review titled Great experience
Rated 5 stars out of 5
by Mary Massih - Posted on 18 May 2024
I attended A and E yesterday morning with chest pains. The care I received was exemplary. From the nurse who took my bloods and performed the ECG , to the radiologist, who x-rayed my heart and lungs, and to the Doctor who advised me on my heart condition, I could not fault them. They were kind, clear and respectful. I was in and out of the A&E within 3 1/half hours. Many thanks to all of you. Do please could keep up the good work
Visited Accident and emergency services on May 2024
Review titled Royal Free Hospital
Replied on 05 June 2024
Dear Mary, Thank you for taking the time to write a review about the care you received in A&E recently. It's lovely to read that the staff you encountered were kind, clear and respectful and that you were in and out quickly. We'll pass your feedback onto the A&E management team. Best wishes, the patient experience team
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Review titled Day Surgery South - very good experience
Rated 5 stars out of 5
by H Macdonald - Posted on 15 March 2024
From the moment I arrived at Day Surgery Unit South for the second time, I was assisted by helpful staff. Yes there are long waiting times for avm treatment that needs to be addressed separately. I would like to highlight my overall experience of the entire team who were informative, professional, hard working and friendly from the reception and service staff to the nurses, two anaesthetists, and vascular registrar I saw that day/overnight. There was always a friendly atmosphere in this busy day surgery unit (both with patients and amongst staff) and the two nurses looking after me were compassionate and attentive. My treatment would not be possible had it not been for the vascular surgeon and interventional radiologist for taking me on as a patient from Scotland which I am very grateful for. Thank you
Visited Day treatment services on March 2024
Review titled Royal Free Hospital
Replied on 05 June 2024
Thank you for taking the time to share your experience with us and we're sorry for the delay in acknowledging your feedback. We'll pass your feedback onto the manager of the Day Surgery Unit who will be able to share it with his team. With best wishes, the patient experience team
Information supplied by Royal Free London NHS Foundation Trust