Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Dietary
Rated 4 stars out of 5
by Susan Flint - Posted on 07 July 2023
I go to the transplant clinic @Derby hospital for my follow up. However they do not have a dietitian so I have had to speak to my brother for advice. They need to have one in my opinion.
Visited Neurology on June 2023
Review titled Royal Derby Hospital
Replied on 20 July 2023
Good Afternoon- ID 35371 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Amazing care
Rated 5 stars out of 5
by India Bell - Posted on 21 June 2023
I had a bit of a health scare recently which required an evening visit to A&E followed by Nuclear medicine for scans and Same day emergency care. It has left me feeling incredibly grateful for our NHS. At a time when I felt extremely anxious, scared and unwell, this was all eased by the incredible care and compassion displayed and provided by all staff members including: reception staff, HCA’s, nurses, doctors and radiologists. Despite the hot weather, the busyness of the department and staff being rushed off their feet they all provided care with a smile and showed great kindness and empathy. I have felt so well cared for and listened to by RDH staff during the last few days and I want them all to know how appreciative I am and how amazing they all are. Thank you from the bottom of my heart for all that you do ❤️
Visited Accident and emergency services on June 2023
Review titled Royal Derby Hospital
Replied on 23 June 2023
Dear Ms Bell- ID 34755 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to all the staff who cared for you from A+E to Nuclear Medicine. I will forward your kind comments to the manager for these departments to share with all the staff. Thank you again for taking the time to write into the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Excellent district nurse service
by victoriaboyer36br - Posted on 11 May 2023
Many doctors or nurse associates visited to give extra pills, but only one actually spent time talking or listening and came back to me with a possible solution. Unfortunately they never returned and care deteriorated. No help. Covid in care homes. Family took action and brought me to Derbyshire. Excellent district nurse service; also non striking nurses linked to King's Coronary Care Unit at Derby Royal Hospital gave treatment in a day care unit. Treatment was about 4 weeks in hospital and visited in care home by their specialist staff. District nurses still continuing to visit. Excellent service.
Visited May 2023
Provided by Care opinion
Review titled Royal Derby Hospital
Replied on 17 May 2023
Good morning, Victoria. - Pals I.D- 33872 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Royal Derby Hospital Coronary Care Department which you visited recently. We will forward your kind comments to the manager for the Royal Derby Hospital Coronary Care Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Brilliant staff
Rated 5 stars out of 5
by Janet Ostle - Posted on 26 May 2023
I spent the day in gynaecology day care today to have some minor surgery. The staff were brilliant. I cannot thank everyone enough. Thank you all.
Visited Gynaecology on May 2023
Review titled Royal Derby Hospital
Replied on 30 May 2023
Good morning, Janet. (Pals I.D-34153) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Gynaecology Department which you visited recently. We will forward your kind comments to the manager for Gynaecology requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Excellent
Rated 5 stars out of 5
by Karen Wood - Posted on 07 May 2023
I arrived @ A&E at 2.30pm, with severe sciatica, it was extremely busy so knew I was in for a wait ( which was expected). I met some lovely people who were also waiting but also experienced the time wasters. Two very lovely HCA’s ( whom I’m not allowed to name unfortunately) came & took mine & other’s observations, they made me a coffee, topped up my water and provided much needed pain relief. We also chatted about donating blood I was triaged & much later saw a doctor who was lovely and very understanding of my pain level & symptoms, ordering an MRI instantly. Unfortunately I had to wait many hours for an ortho doctor to see me as they were busy elsewhere with more poorly people. The A&E staff looked me & us all so well, providing drinks, sandwiches and keep in me updated with time scales as best as they could. At 6am I was transferred to a ward. I would just like to say what an amazing team in A&E you have thank you for taking great care of me
Visited Accident and emergency services on May 2023
Review titled Royal Derby Hospital
Replied on 15 May 2023
Good afternoon, Karen- (Pals I.D-33809) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Emergency Department which you visited recently. We will forward your kind comments to the manager for the Emergency Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
Very impressed by the care and lovely meals provided for my father in the stroke unit for the duration of the whole of the month of May 2023
Visited Stroke on May 2023
Review titled Royal Derby Hospital
Replied on 15 June 2023
Dear Sir, madam- ID 34557 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you both had a positive experience and that you wish to express your grateful thanks to the staff in the Stroke Unit who attended to your father during his stay. I will forward your kind comments to the manager for the Stroke Unit to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Long waits at pharmacy
by Frustratedbyineficiency - Posted on 18 May 2023
Yet another nearly 4-hour wait at this hospital pharmacy! 2 hours waiting in line whilst my wife sits in her wheelchair in the busy main hospital corridor opposite! This has happened 4 times so far since my wife was diagnosed with lung cancer in November and today yet another wait.....yet more excuses. At a meeting with my wife's oncologist yesterday we were given a note to collect a prescription......I begged the oncologist to make it open so that we could obtain the medications from our local chemist, but apparently Pride Pharmacy is the only one the hospital can use. The waiting times continue! Coronavirus is still with us! Many people ignore the Mask signs! People cue for medicines in this unhealthy environment.......and it is call a hospital!
Visited May 2023
Provided by Care opinion
Review titled Royal Derby Hospital
Replied on 22 May 2023
Good afternoon- Pals I.D-34006 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled 5 Star Rating
Rated 5 stars out of 5
by Sally - Posted on 27 April 2024
I was taken to the a&e royal derby hospital majors a department by a very lovely, friendly, competent female ambulance crew. Not being familiar with the derbyshire area. I was very reassured by the kindness, care and treatment I received. From the ambulance crew, nursing staff, doctors and consultants at this hospital. After working as a registered nurse in a variety of setting and posts for the NHS for 40 years I was very impressed with how well the staff worked together to obtain a good outcome for their patients. especially in a challenging environment like a&e. it was apparent that the staff I met were happy working at the hospital. They showed compassion and an interest in their patients and fellow colleagues. From moving to c area and mau this was evident in all these areas. there appeared to be strong leadership within these departments. with staff all delivering the same good care and values.
Visited Accident and emergency services on April 2023
Royal Derby Hospital has not yet replied.
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Review titled Fantastic Care
Rated 5 stars out of 5
by Steve Wickes - Posted on 14 April 2023
Attended a&e on 13.04 at 11.30am. Greeted by and lovely receptionist. This caring, professional and friendly service continued throughout my stay. I really do need to mention you all. The receptionist, triage nurse, phlebotomist, doctors, Ct scan staff, porters and senior registrar was the best!!. I’ve had a bladder condition for over 4 years and became extremely unwell prior to attending a&e. Everything was investigated, I was involved in the decisions made and kept updated with everything. The problem was found and corrected and I went from being so ill to be able to climb Mount Everest (not literally but the thought was there). Please may I ask that my thanks and congratulations are passed to all involved in my care. If I’m ever that ill again I hope you’re on duty. Bless your beautiful hearts
Visited Accident and emergency services on April 2023
Review titled Royal Derby Hospital
Replied on 11 May 2023
Good morning Mr Wickes- ID 33688 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to all the staff in A+E within our Emergency Department. I will forward your kind comments to the managers responsible for A+E to note and share with all the staff including those you have mentioned in your email. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled A very positive experience
by microscopiumqs67 - Posted on 23 March 2023
I had a Colonoscopy at The Royal Derby Hospital. The nurse who rang me to explain the procedure and to talk through the bowel prep was amazing. I was incredibly anxious and she calmed me down, reassured me and went through everything carefully and slowly step by step. As the Colonoscopy had been arranged quickly, I had to pick my bowel prep up from the unit. The staff were brilliant at getting it ready for me and apologised it wasn't ready (I had turned up unannounced in the hope it was ready). On the day itself, my anxiety levels were at their worst. Right from the moment I walked into the unit the staff were amazing. I felt looked after from start to finish. The nurse who booked me in was so kind and gentle with me. The consultant who performed the colonoscopy could see how anxious I was. He was so lovely and calming. I felt calm throughout the procedure. I had a nurse next to me the whole time who let me have gas and air if I needed it and even gave me a hug! My aftercare was brilliant in recovery. All the staff were really kind and chatty. On discharge the nurse went through all the findings. She was brilliant, very informative and went through what to expect and answered all my questions. I am returning in a few months for treatment and can honestly say it was a very positive experience. Obviously it is not something you want to do, but the staff really do care and I feel as though I have taken positive action towards my bowel health. Thank you, Royal Derby Colonoscopy unit.
Visited March 2023
Provided by Care opinion
Review titled Royal Derby Hospital
Replied on 30 March 2023
Good morning (PALS I.D-32419) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff and department which you visited recently. We will forward your kind comments to the manager for the department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust