Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Fantastic experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2023
Attended for minor hand surgery 6/10/23 at the Pulver Taft Hand Day Case Ward. From the moment I arrived they were the most professional, caring, polite and simply wonderful staff, they put me at ease, explained everything and constantly checked on my well being . Such lovely caring people I cannot speak highly enough of them. Please will you pass this on, I'm sure they treat every patient in the same wonderful way but not all will take the time to tell you.
Visited Orthopaedics on October 2023
Review titled Royal Derby Hospital
Replied on 12 October 2023
Good morning- (I.D-37118) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Hand Day Case unit which you visited recently. We will forward your kind comments to the manager of the Department, requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Highest quality treatment
by Vix99 - Posted on 03 November 2023
I attended for laproscopic surgery with one night stay towards the end of October 2023. From the first minute, the clinic was inviting, filled with reassuring, warm, and professional staff. I was looked after so much my anxiety melted away. I was prepared, able to see the surgeon and anaesthetic team, and my surgery was amazing! I had no cough, pain, or difficulties at all. This is my 5th operation, and I was anxious but felt so cared for, I was able to discuss everything and was told I would be well looked after by such an efficient team all my doubts were allayed. During the whole process, there was a constant 'cushion' of care and attentiveness, such that my experience has given me confidence and gratitude. The expertise and skill set is no doubt why I'm feeling my recovery is progressing so well. I'm healing brilliantly. I'm so grateful to every member of the fantastic staff at Derby Royal. Simply the Best. Thank you
Visited October 2023
Provided by Care opinion
Review titled Royal Derby Hospital
Replied on 17 November 2023
Good afternoon- ID 37926 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the Day Surgery Unit within our hospital. I will forward your kind comments to the manager for the surgical team to share with all the staff. Thank you again for taking the time to write to the hospital it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled excellent service
Rated 5 stars out of 5
by anthony tucker - Posted on 05 November 2023
The staff were caring and professional,helped me with my anxiety about the procedure and where just excellent throughout the experience.I don't think a private practice could have done more. my thanks to all the staff at Derby Royal Urology Dept.
Visited Urology on October 2023
Review titled Royal Derby Hospital
Replied on 17 November 2023
Good afternoon -ID 37929 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the Day Surgery Unit within Urology. I will forward your kind comments to the manager for Urology to share with all the staff. Thank you again for taking the time to write to the hospital it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled A&E Experience
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
I took my son in law to the Derby Royal A&E last night at approximately 10.00pm. He thought he had some metal in his eye from work he is an electrical engineer. We were sent to the blue room and left waiting after around 2hrs waiting we were moved back to the arrivals waiting room and just left. We watched ambulances arrive and staff were treating people on or directly from ambulances which we assumed would be emergencies but they couldn’t all have been. We waiting for another 2-3 hrs and left he had to get up for work the following day. At 7.30 this morning j26:10/23 he received a call from the hospital wanting to know if he was still at the hospital which would have been 9+hrs. The whole experience was a complete joke and we just pray we never have to visit the place in a life or death situation. We have both paid everything into the system expecting some sort of help when needed bu no.
Visited Accident and emergency services on October 2023
Review titled Royal Derby Hospital
Replied on 27 October 2023
Good morning- ID 37454 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled No response
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2023
I have been trying to ring to get an ultrasound appointment for a week, after a Drs referral. Derby Royal ultrasound department Phone line is either never answered, or machine says it’s too busy and hangs up. How is this a service? How am I supposed to get treated if you fail at first hurdle?
Visited Don't know on September 2023
Review titled Royal Derby Hospital
Replied on 05 October 2023
Good Afternoon- (Pals I.D-36967) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled In pain after A&E visit
Rated 2 stars out of 5
by Anonymous - Posted on 19 September 2023
After 5 hours of waiting in A&E finally saw doctor(doctor was nice) to be sent home with gastro oseophageal reflux, and given gaviscon,said I've been taking this plus a Ppi to stop reflux but in horrendous pain, told I have clinic appointment in 2 weeks and to wait till then..not slept for over 48hrs and still in chronic pain, obviously something not right with me
Visited Accident and emergency services on September 2023
Review titled Royal Derby Hospital
Replied on 18 October 2023
Good Afternoon- (Pals Ref: 37248) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Waiting
Rated 3 stars out of 5
by Anonymous - Posted on 02 September 2023
Went to local walk in center waited 2 hours there to be told we needed a&e department so we went there waiting another 2 hours to be seen by another doctor then had to wait for another department to come when they could have spoken to the department and got them here Waited another hour and half then be told that the department we need was on a ward and more waiting I understand that a and e is busy place but that wasn't the case today and can't understand why they didn't referee me to the department we needed on arrival or ring them to come down they don't have the equipment in a&e to deal with the issue I've been waiting 3 and half hours in this hospital which could have halved If they had contacted the department on arrival
Visited Accident and emergency services on September 2023
Review titled Royal Derby Hospital
Replied on 22 September 2023
Good Afternoon ID 36705 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Such kindless
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
I had come out of the hospital exit with my elderly father in a wheelchair. It was near A/E but found myself a distance from the car park I needed. The wheelchair was heavy and difficult for me to steer. A porter from A/E stepped up and assisted me to get him safely to the car. This was an amazing help . Please pass on my thanks. He truly went above and beyond.
Visited Accident and emergency services on September 2023
Review titled Royal Derby Hospital
Replied on 05 October 2023
Good afternoon - Pals I.D- 36966 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Emergency Department which you visited recently. We will forward your kind comments to the manager for the staff member mentioned requesting they share it with them. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Shocking and traumatic experience
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
Was taken by ambulance to a and e at 4 pm with chest pain after an ecg and blood test I was sent to sit in a waiting area which was crowded with lots of really Sick patients after I saw doctor was told to sit in waiting area at 11pm I asked how much longer the wait was and the doctor on the desk said the doctor has gone home and hasn’t handed you over to another one !!! I was finally admitted at 1 am and spent 5 nights on ward 302 having angiogram revealed a heart event! This experience has left me deeply traumatised Rude staff uncaring attitude it’s just disgusting!!!
Visited Accident and emergency services on September 2023
Review titled Royal Derby Hospital
Replied on 06 December 2023
Good morning- (PALS I.D-38307) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2023
Kept getting ignored. Left on an empty IV for hours at a time. No communication at any point. Came in to A and E, was initially told I'm getting antibiotics to go home with then quickly this changed to an overnight stay. At no point was I given any indication of how long I would be staying, turns out I was in for 2 weeks, I inly found this out 9 days into my stay. The food was awful to the point it was unsafe to eat. I was forgotten about sitting on an empty IV for hours at a time almost every day and if I pressed the help button often either no one would come for a good 30-45 minutes or someone would tell me they'll get a nurse and no one would turn up for an hour. I was stuck in a room with no windows for 2 weeks. The light doesn't turn off so I had to try and sleep in the light and when I did get to sleep I got woke up daily between 4am and 5am by staff slamming doors. When I asked why they we're slamming doors they initially said they weren't and then changed it to "it's the storage room, it has to stay locked" which didn't answer anything. Also at one point I was meant to go for an MRI but at the last minute I was informed they'd gone on strike so I never got one.
Visited Don't know on August 2023
Review titled Royal Derby Hospital
Replied on 22 September 2023
Good Afternoon-ID 36703 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust