Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Triage services
Rated 1 star out of 5
by Andrew Derbyshire - Posted on 08 October 2022
Asked to attend and not eat and then waited ( and still here ) over 18 hours without food or water. The lack of information was very poor. Unacceptable levels of service.
Visited General Medicine on October 2022
Review titled Royal Derby Hospital
Replied on 14 October 2022
Good morning- ID 28784 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Great care but....
Rated 5 stars out of 5
by John Harris - Posted on 10 October 2022
When I visited my wife I was impressed with the care and consideration shown by the nursing staff but when I telephone to ask about her condition Nobody Answers The Phone even after hanging on for 15-20 minutes. Surely you can do better than that.
Visited Stroke on October 2022
Review titled Royal Derby Hospital
Replied on 14 October 2022
Good afternoon- ID 28801 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you and your wife had a positive nursing experience and that you wish to express your grateful thanks to the staff, however I am unable to share your kind comments with the managers as you have not advised which Ward or department this relates to. I am sorry to hear regarding the lack of response to the phones when you call to enquire about your wife. If you would like to discuss the matter further please contact us directly on 01332 785156 or email us directly on; uhdb.contactpalsderby@nhs.net and we will be happy to facilitate an investigation. Patient Advice and Liaison Service (PALS)
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Review titled Amazing staff on all 308
Rated 5 stars out of 5
by Liam attenborrow - Posted on 04 November 2022
Would just like to say a massive Thankyou to all the staff on 308, I was recently admitted on the 6th of September and discharged on the 3rd of November, all I can say is Thankyou for keeping me inline and making sure I didn't walk out when I felt at my lowest no one wants to be in hospital and especially for nearly two months, I can't fault anyone at all on that ward they all work very hard and make sure you get what you need if a ward needs a reward it's this one can you please let the manager of 308 know how happy I am and to tell all the staff please also Thankyou to all the drs and consultants I have seen Thankyou everyone Liam
Visited General Surgery on October 2022
Review titled Royal Derby Hospital
Replied on 18 November 2022
Good afternoon- ID 29581 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to all the staff on Ward 308 which is part of the Surgical Business Unit. I will forward your kind comments to the manager for Ward 308 requesting they share it with all the staff. Thank you again for taking the time to write regarding your experience at the Royal Derby Hospital it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Excellent Care but need more equipment
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2022
Some good nursing care but occasionally bizarre - e.g. being pulled back by my ankles as I tried to crawl into the lavatory after being left for almost 90 minutes with an agonisingly full bladder. I think the delay was due to difficulty in finding the scanning equipment. My alarm bell had disappeared somewhere within the bed. mechanism and I was in too much pain to shout for a nurse. The nurses were good but need more equipment
Visited Colorectal cancer services on October 2022
Review titled Royal Derby Hospital
Replied on 28 December 2022
Good Morning- Pals I.D-30283 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Royal Derby Hospital which you visited recently. We will forward your kind comments to the manager for the Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Fab stafg
Rated 4 stars out of 5
by Sue Chambers - Posted on 08 October 2022
Was on Ward 301 for a few days, cancer patient with diarrhoea , sickness and temperature. The staff were so lovely, kind, helpful and keen to see a happy patient as much as possible. Nursing staff were great and all the staff took time to talk and listen. I was unhappy to be there but happy to be looked after by the wonderful team. The only drawback, again, as this is my second hospital stay in weeks, is the awful food it is over cooked, sloppy or dry there is no nutrition.
Visited Don't know on September 2022
Review titled Royal Derby Hospital
Replied on 14 October 2022
Good morning - 28779 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Ward 301. I will forward your kind comments to the manager for Ward 301 to share with all the staff. We are very sorry to hear your concern regarding the food provided during your stay and if you would like to discuss this matter further then please contact Pals on 01332 785156 or email us on; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled The sunflower ward
Rated 5 stars out of 5
by Emily Downing - Posted on 15 September 2022
I took my son in to the Sunflower ward for an MRI scan and would just like to say thank you to all of the staff working there. They were so lovely and kind they all knew his name when walking past they’d say hello to him. Every member of staff I dealt with was really friendly. The layout of the ward was incredible unlike anything I’ve ever seen in the months I’ve been taking my son to the hospital. It proved to be effective because it made him feel so comfortable and relaxed when usually he is very upset when we’re in the hospital or doctors. Thank you so much to all the staff that were working that day who made a worrying mum and a toddler feel completely comfortable and at ease with what was ahead.
Visited Children's & Adolescent Services on September 2022
Review titled Royal Derby Hospital
Replied on 29 September 2022
Good morning- ID 28453 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Sunflower Ward which you visited recently with your son. We will forward your kind comments to the manager for Sunflower Ward requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled So reassuring, from start to finish
Rated 5 stars out of 5
by J Doyle - Posted on 30 September 2022
I had to visit Ilkeston hospital for surgery on my wrist. Before the day, I looked at other reviews which was a big mistake! I wanted to put on my positive review to help other people who may be feeling worried... The whole team, from receptionist to surgeon couldn't have been more caring. They eased my nerves and kept me informed all along the way. They also took the time to keep my husband (who was waiting to take me home) informed. Top team! Thank you.
Visited General Surgery on September 2022
Review titled Royal Derby Hospital
Replied on 21 October 2022
Pals Ref: 28944- Good afternoon- It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Surgery Outpatients Department which you visited recently. We will forward your kind comments to the manager for The Outpatients Department, requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Left feeling upset
Rated 2 stars out of 5
by Anonymous - Posted on 20 September 2022
Came for hand surgery feeling quite anxious but was left without any reassurance or support from nursing staff. Initially nurse seemed to begrudgingly book me in but left after a short while to talk to patients opposite me,who had epidurals ,and didn't finish my booking in or return. ( I wasn't even asked what meds I was on etc). I was left with no support or idea of procedures etc. There were other nurses with patients in the ward making them feel comfortable and supported which was wonderful for those patients. After surgery, I did however get support from a different member of staff which was hopeful. This was a very upsetting and isolating experience and should and could have been different. The surgeon , however was very professional and kind during the procedure
Visited General Surgery on September 2022
Review titled Royal Derby Hospital
Replied on 21 October 2022
Good Afternoon- (Pals I.D-28946) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Excellent care They saved my life.
Rated 5 stars out of 5
by Anupe sharma - Posted on 03 May 2023
Was rushed to Hospital with sepsis, The Ambulance crew were fantastic, A&E went above and beyond. Was transferred to icu for further monitoring and then moved to ward 402. I can’t thank all the Doctors, Nurses and everyone else that looked after me enough, their actions saved my life Thank you.
Visited Intensive Care on September 2022
Review titled Royal Derby Hospital
Replied on 17 May 2023
Good Morning, Anupe. - Pals I.D-33873 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on The Emergency Department and ICU and Ward 402 which you visited recently. We will forward your kind comments to the manager for the departments requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust