Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great Hospital
Rated 5 stars out of 5
by Adrian Sandy - Posted on 13 October 2024
A and E was very slow with long wait for a bed. Eventually to a transit ward at about 10pm then moved to medical assessment ward at about 11pm. later moved to respiratory ward. The service given on this ward by nurses, consultants was excellent with lots of care and help. Discharge was a shambles, time wasting and stressful. Was taken to discharge suite about 4pm last Monday. was waiting for a discharge letter and prescription which i got 9.20pm. one other similar age couple was in the same situation as us. Why does it take so long to issue 20 pills and a letter, also at 5.45 a lady from Pharmacy came and asked about my home medication so things must have been going ok but still a long wait.
Visited Respiratory Medicine on October 2024
Review titled Royal Derby Hospital
Replied on 14 October 2024
Good afternoon (45111), Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would like to thank you for bringing your compliments and concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 16:30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS)
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Review titled pregnancy assessment unit lack of care
Rated 1 star out of 5
by Emma - Posted on 22 September 2024
Told to go in to pau, get there and wait over an hour to even been seen by a midwife for monitoring, one doctor on call that seems to be in surgery and seeing patients on pau, pregnant ladies over due date walking out after waiting 10+ hours and still not been seen, my daughter also has been in there 9 hours and not seen a doctor, this is seriously concerning and worrying on whether the care will be there when she has her baby. This is not acceptable and I’ve never known anything like this especially with pregnant ladies with possible complications.
Visited Maternity services on September 2024
Review titled Royal Derby Hospital
Replied on 23 September 2024
Good morning (PALS REF: 44726): Thank you for contacting the Trust about your Daughter's recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 16:30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS)
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Review titled Great drs, nurses
Rated 5 stars out of 5
by Sally - Posted on 07 September 2024
I've been looked after really well from going to the emergency clinic. Then going through to trauma only a few days later. Then having my operation yesterday. I was well cared for yesterday from start to finish.
Visited Major trauma on September 2024
Review titled Royal Derby Hospital
Replied on 09 September 2024
Good afternoon (44439), It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the departments you visited recently. We will forward your kind comments to the managers requesting they share it will staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Oncology uncontactable
Rated 3 stars out of 5
by Anonymous - Posted on 13 September 2024
Have been told that oncology have two items for me. One is chemotherapy. I think the items might be internet links but not sure. Been trying all morning to get through to them by phone. When the usual extension was not answered, switchboard operator tried many othe extensions. No-one could help. Latest suggestion is try again on Monday. Unbeleivable that a service as vital as this can't be contacted.
Visited Urology on September 2024
Review titled Royal Derby Hospital
Replied on 16 September 2024
Good afternoon (453), Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 16:30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS)
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Review titled Un contactable
Rated 1 star out of 5
by Anonymous - Posted on 26 August 2024
I have tried over several days to contact ward 401 to check on my farther this ward is virtually uncontactable I have tried from 8am until 10pm and have records on my phone of the number of times I have tried to get in touch the least is 15 times the most is 31 this is totally unacceptable for a frontline hospital
Visited Geriatric Medicine on August 2024
Review titled Royal Derby Hospital
Replied on 09 September 2024
Good afternoon (44427), Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 16:30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS)
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Review titled Very efficient
Rated 5 stars out of 5
by Mrs Dj Miles - Posted on 06 August 2024
Called into the Elective Hub today for plastic surgery at the last minute due to a cancellation. The senior sister was great at putting me at easy and the lady in theatre kept me calm as I was awake. Great Service in and out in 4 hours. Thanks to all involved. Told on discharge when follow up would be and when to go for stitches out. Given medication in Recovery no waiting at pharmacy, such a bonus when not feeling 100%. Thanks to all involved
Visited Plastic surgery on August 2024
Review titled Royal Derby Hospital
Replied on 13 August 2024
Good afternoon, It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the ward and Surgical Teams. We will forward your kind comments to the manager for the areas, requesting they share it with staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Easiest blood tests I've had in my life!
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2024
Hi, there wasn't a specific thing to click on for the blood room so I'm leaving a review here. I went today, 22/08/2024 to get alot of bloods done, I was dreading it as I usually end up like a pin cushion with bruises due to my rubbish veins, ( not the staffs fault). I'd like to thank the nurse who did my bloods, I was in and out so quickly, virtually pain free and also had a laugh because she was also laughing about her stool being too high. Also I'd like to thank the volunteers there that drove the hospital buggy, and the helpful volunteer on the blood room door. I hope this helps others to be less nervous about having blood tests. Thank you! (-:
Visited Don't know on August 2024
Royal Derby Hospital has not yet replied.
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Review titled Coloneoscopy Endeoscopy Unit
Rated 5 stars out of 5
by Linda W - Posted on 10 August 2024
On the 9th of August 2024 I had a Coloneosopy done , (after having this Procedure done at a different Hospital in 2008 I said that would be the one and only ever ) But I was treated when I arrived at the Royal Hospital Endeoscopy Unit Derby with kindness from everyone who works in this amazing unit . A Gentleman preformed this Procedure he was 5 Star at his profession ( I do hope that he knows how grateful I am to him. ) Thank you Sir ! I wish I could say who you are , but unfortunately I am not allowed too . People please go and get this procedure it is life saving .
Visited Don't know on August 2024
Royal Derby Hospital has not yet replied.
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Review titled People are amazing!
Rated 5 stars out of 5
by Joanna - Posted on 11 July 2024
I went to the emergency department with a heart attack suspicion, then was moved to the medical assessment unit and the on the 302 ward. All the way trough my very stressful journey, every single staff member was amazing. I felt cared of and I felt important. The ward 302 people, you are stars. Every single one of you! Thank you so much for your support.
Visited Don't know on July 2024
Review titled Royal Derby Hospital
Replied on 13 August 2024
Good afternoon - 43920, It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the Emergency Department, MAU and ward 302 which you were on recently. We will forward your kind comments to the managers for the areas, requesting they share it with staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Hospital experience
Rated 5 stars out of 5
by Sue Steffen - Posted on 27 June 2024
I had a 5* experience during my stay in hospital and all staff were amazing. The care I received was incredible. Thank you everyone.
Visited Dermatology on June 2024
Review titled Royal Derby Hospital
Replied on 01 July 2024
Good afternoon (43052), It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust