Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Ward 216 Royal Derby Hospital
Rated 5 stars out of 5
by Helen - Posted on 24 November 2023
I have been an inpatient on ward 216 for the last week. I cannot praise the care I received highly enough. The staff from the ward hostesses to the medical team were all so kind, friendly and caring and nothing was too much bother. Particular mention to two health care assistants who spent their whole shifts reassuring and keeping safe 2 elderly ladies in my bay who had cognitive problems and were very confused - they cared for them as though they were a family member and treated them with such dignity and respect. Heartwarming to see. Thank you so much.
Visited General Medicine on November 2023
Review titled Royal Derby Hospital
Replied on 06 December 2023
Good Afternoon, Helen. (PALS I.D-38326) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on ward 216 which you visited recently. We will forward your kind comments to the manager for Ward 216 requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Rude and unprofessional staff and services
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
If there will be option to rate -5 I would give it to this hospital's rude and unprofessional staff with not enough doctors in it waiting time is 10+ hours and the patient is crying with the pain but the staff is laughing and ignoring the patient, the worst hospital in the world, do never bring your loved ones here. (You either live with peace at home than crawling in pain here)
Visited Accident and emergency services on November 2023
Review titled Royal Derby Hospital
Replied on 06 December 2023
Good Afternoon- (Pals ID-38308) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Great Department
Rated 5 stars out of 5
by PAUL DESALVIO - Posted on 15 November 2023
I was told to attend the a/e department by my local hospital . on arrival at unit 1 I was greeted by lovely reception team and especially a young man who asked me some questions and quickly decided I need to be admitted to the day care treatment centre. after ECG and other tests all performed very quickly and efficiently I was indeed admitted to this department . On arrival I was quickly seen by a very professional and efficient team , who after a very short wait, started testing me. I was there several hours because the staff were waiting for results. The doctor who was in charge of my case was magnificent . Great bedside manner . After all the tests where performed he diagnosed my problem and corrected it . I left home early evening all sorted . From having initially contacted 111 a visit to my local hospital and treatment at this department approx 7 hours inc travelling The department was not busy at all so do not know what is is like on a busy day. I am only reviewing my experience on the day I was admitted . Thankyou all derby .
Visited Accident and emergency services on November 2023
Review titled Royal Derby Hospital
Replied on 06 December 2023
Good afternoon, Paul. - (PALS ID 38321) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Emergency Department which you visited recently. We will forward your kind comments to the manager for the Department, requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Amazing care by fantastic staff!
Rated 5 stars out of 5
by Mrs Rigby - Posted on 08 November 2023
I was admitted for emergency treatment and cannot thank the staff enough for their care and attention. When working in a pressured environment they kept me calm and dealt my anxiety. I can’t highlight one specific team or individual as everyone was perfect! :)
Visited Gastrointestinal and Liver services on November 2023
Review titled Royal Derby Hospital
Replied on 04 December 2023
Good Afternoon Mrs Rigby- (Pals Ref: 38253) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Emergency Department which you visited recently. We will forward your kind comments to the manager for The Emergency Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Great experience
Rated 5 stars out of 5
by Pamela Whitehead - Posted on 12 October 2023
I had a blood test at Heanor Fire Station I was extremely nervous as o always have a problem giving blood but on this occasion the lady who took blood was fantastic it was from my hand which normally hurts but thus time I was amazed as I felt nothing. She was kind gentle and truly amazing. My faith has been restored in giving blood.
Visited Don't know on October 2023
Review titled Royal Derby Hospital
Replied on 13 October 2023
Good morning - ID 37155 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the member of staff from Heanor Fire Station who took your blood. I will forward your kind comments to the manager for this service to note and share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Labour ward were fantastic but ward 314 not so much
Rated 4 stars out of 5
by Anonymous - Posted on 19 November 2023
When I was in labour and things did not go to plan the labour ward were absolutely brilliant. When the alarm was pulled the team that were present were phenomenal. I could not fault them!! Thank you!! However as for ward 314 before and after the birth there was no care. No one came to check on me throughout my stay. I know there is a lot of people on the ward but the lack of care was shocking. The curtains were constantly closed which did not bother me, but with that no staff member would have known if I was okay. They would not have known if I was struggling being a new parent as when they did come on the ward they couldn't see me. I was kept on for 1 day after the birth and I would have received more care and support at home than ward 314. Staff were either chatting, ordering pizza or on their phones whenever I went to find a staff member rather than proactively coming to check on their patients. Appalling!
Visited Maternity services on October 2023
Review titled Royal Derby Hospital
Replied on 06 December 2023
Good Morning- (Pals I.D-38311) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. Thank you for the labour ward compliment, I will forward that on to our maternity team. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Excellent Service
Rated 5 stars out of 5
by Sharon Saunt - Posted on 22 October 2023
I was referred by the doctor for an abdominal scan , I was contacted within 2 weeks by a lovely receptionist and offered an appointment on Sunday 22nd October , arrived and the receptionist was both friendly and helpful I was directed to the waiting area for scans , I was seen quickly and has a lovely lady who did the scan she explained everything and was really thorough, really excellent service ,thank you
Visited Don't know on October 2023
Review titled Royal Derby Hospital
Replied on 26 October 2023
Good afternoon- ID 37443 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the scanning department for their prompt and friendly response. I will forward your kind comments to the manager for this service requesting they share it with their staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Mixed feelings about the practice
Rated 2 stars out of 5
by Anonymous - Posted on 02 December 2023
Went with my relative to the a&e around 9:00 am on Friday . About 6p.m get diagnosed with apendictitis,moved to SAU,then to the ward 305 .Suppose to have a laparoscopic surgery to remove the appendix following day..... Didn't happen because of long list Developed high temperature , being only on IV paracetamol in agony,later on I V antibiotics, promised will go to the surgery later afternoon,not eating or drinking of course,then promised next day(Sunday) ..... still waiting with promise of a Sundays list ,then night list for the surgery ..still in agony .Rushed Monday morning finally to the theatre but the appendix burst... They should not wait that long, keeping the pt in agony ..... The whole weekend, I really think this was cruel to the pt and dangerous even life treating,could develop sepsis.... Staff on the ward was great, really apologetic but helpless with the "weekend" situation
Visited Accident and emergency services on October 2023
Review titled Royal Derby Hospital
Replied on 06 December 2023
Good Morning- (PALS ID-38310 ) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
Been hear since 8.20am with chest pains Had bloods done at 9.15 It’s 14.40pm and no one to see yet The anxiety off the waiting can’t be good for chest pains
Visited Accident and emergency services on October 2023
Review titled Royal Derby Hospital
Replied on 12 October 2023
Good morning- (PALS ID-37120) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Amazing end of life support
Rated 5 stars out of 5
by Karen - Posted on 31 October 2023
Our family would like to thank the staff of Ward 2 of the Florence Nightingale Community Hospice for the amazing care they took of our beloved Dad as well as the support they provided for all the family members. His peaceful death and our ability to cope and accept it is testament to their professionalism and genuine empathy.
Visited Palliative Medicine on October 2023
Review titled Royal Derby Hospital
Replied on 02 November 2023
Good morning - ID 37578 It was very kind of you to take the time to write to the hospital; please accept our sincere condolences on the sad demise of your father. I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Ward 2 at Florence Nightingale Community Hospital. I will forward your kind comments to the manager for this ward to note and share with all the staff. Thank you again for taking the time to write into the hospital it is appreciate. Patient Advice and Liaison Service (PALS)
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust