Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing Staff and care
Rated 5 stars out of 5
by Paula Saysell - Posted on 02 March 2024
I was admitted as a day care patient in Urology and from the moment I was admitted till the moment I was discharged, the staff were all amazing and clearly loved their job and the care was exceptional. Thank you for putting me at ease and the wonderful care you gave me xx
Visited Urology on March 2024
Royal Derby Hospital has not yet replied.
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Review titled Fabulous team
Rated 5 stars out of 5
by Jasvir Kaur - Posted on 08 March 2024
I broke my wrist on the 19th of February.I had surgery on it on the 4th of March what an amazing team who looked after me in theatre I was very pleasantly taken back by their professionalism and expertise.I felt very confident that it was going to go well as I saw their attitude and commitment to their work.They made theatre a very fun and happy environment considering the circumstances.Please pass my gratitude to them all.The surgeon who preformed the procedure even visited me in recovery.Keep up the fabulous work i left with a massive smile on my face and it is because of these wonderful individuals who made it so pleasant.
Visited Orthopaedics on March 2024
Royal Derby Hospital has not yet replied.
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Review titled Very poor Service
Rated 2 stars out of 5
by Anonymous - Posted on 31 March 2024
My son had a problem with his knee and we spent 3 hours in ED (Blue Urgent) waiting to be seen- in small room, without windows and with other children who were coughing and vomiting. When I asked to wait in waiting area because I don’t want us to catch some viral, stuff was extremely unpolite and I was told he can catch a viral in supermarket so there is no reason not to wait with other poorly children. Although the doctor was very nice and polite, I’m very disappointed with other staff
Visited Accident and emergency services on March 2024
Royal Derby Hospital has not yet replied.
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Review titled A superb service
Rated 5 stars out of 5
by Stuart Atkins - Posted on 13 March 2024
I was referred to A&E from another department at the hospital for heart attack and stroke tests. The service I received from all of the staff was exemplary, from the receptionist to the doctor, I could not have received better care anywhere. The waiting time was short and the attention I received was very respectful, professional and caring. My sincere thanks to you all.
Visited Accident and emergency services on March 2024
Review titled Royal Derby Hospital
Replied on 21 March 2024
Good afternoon - ID 40698 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the Emergency Department at the Royal Derby Hospital. I will forward your kind comments to the manager for this department to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Missed appt due to poor parking, attitude of security staff
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
I'd love to be able to give a review of my experience in the hospital, but I can't. I had an appointment there today for my yearly CPAP check. Drove around for 1.5.hrs trying to find a parking space, but couldn't so never made the appointment!! Waste of mine and the NHS's time!! I'm also disabled and when trying to join the queue for the disabled card park all I got was seriously bad attitude from the security guard and told to move on!!
Visited Don't know on February 2024
Royal Derby Hospital has not yet replied.
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Review titled Great staff, very caring
Rated 4 stars out of 5
by Sarah - Posted on 17 February 2024
I attended Derby a&e after being sent from ripley urgent care. When arriving the waiting room was so full so I expected a long evening. The staff were seeing people as soon as they could. When it was time for me to go through I was so glad the staff were so understanding and helpful. They got me on the right treatment very quickly. I honestly can't thank all the staff that night, if it wasn't for them acting that quick I would of been staying in. Thank you!
Visited Accident and emergency services on February 2024
Royal Derby Hospital has not yet replied.
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Review titled Looked after well but day case ward is unsuitable
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
I spent 4.5 weeks as an inpatient at ward 209 and the gynaecology day case ward. I cannot fault the nursing and doctors care which was always kind, thorough and reassuring. Ward 209 was clean and well run. However I spent a week on the day case ward which was less satisfactory. Here there were only 2 bathrooms for about 18 patients and these were only cleaned very poorly once an evening. On 2 occasions I went to the loo and there was a spot of blood on the floor that was still there several hours later. I picked up a UTI in this ward. Also there are no windows that open and hardly any space. I can understand this area being used for single overnight stays but it's really not suitable for any longer.
Visited Gynaecology on February 2024
Royal Derby Hospital has not yet replied.
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Review titled Backlog
Rated 4 stars out of 5
by Anonymous - Posted on 07 February 2024
My check up for eye pressure was 13months late coming through and then it turned out to be just a field test. I told the nurse, who was very nice, that my problem was with pressure. She told me that because of the backlog, they’re trying to see as many patients as possible, and doing the full tests would take too long. In other words, quick appointments to ‘tick the box’ I paid £18 in taxis as I thought I might have drops in. Very expensive and pointless visit
Visited Ophthalmology on February 2024
Royal Derby Hospital has not yet replied.
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Review titled First class treatment
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
I contacted 111 on Sunday morning. I had internal bleeding and was extremely weak. The entire treatment I received from everyone was exceptional from the paramedics who took me to A&E, the staff in A&E the treatments I received including endoscopy to find the cause scans, a blood transfusion and an ultrasound scan. I was monitored day and night and moved by porters who appeared to take me to the next department. By Tuesday morning I knew what the problem was, that it was under control and that I should be released on Wednesday following an additional night of checks. A pharmacist came to sort out my leaving medication and I was discharged Wednesday afternoon. I lost count of the number of highly qualified people who looked after me and in most cases I only saw them for a short period of time and do not know their individual names. This is why I want to write this review to thank each and everyone of them. Not only were they professional they were kind. It was an amazing logistical operation. I do not have to go back other than for an outpatients appointment in a few weeks. They were absolutely fantastic and I am extremely grateful.
Visited Accident and emergency services on February 2024
Royal Derby Hospital has not yet replied.
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Review titled Great service
Rated 4 stars out of 5
by Nigel English - Posted on 21 February 2024
My son was very poorly and the service he received from the ambulance service to A&E until we left was really good and we couldn't thank the staff enough. They were all very friendly and helpful. Many thanks from the English family.
Visited Accident and emergency services on February 2024
Royal Derby Hospital has not yet replied.
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust