Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled No body cares
Rated 2 stars out of 5
by Marian Rose Keeling - Posted on 10 January 2023
Breast cancer 10 years ago, been fit and well until August 2022 and then started to feel bone pain. Referred back to breast unit for investigations. Since then had lots of tests, bloods, CT, bone biopsy which suggest that I have bone cancer. I feel that I'm being passed from pillow to post while they wait for a final diagnosis ( having to have a 2nd bone biopsy) meanwhile I'm in pain and can't walk more than 500 yards, up until August was walking 5 miles a day. No support for pain management and no calls from breast care nurses and just feel that no one cares. Shouldn't the breast care nurses be proactive and check in with me to see if I'm ok?
Visited Breast cancer services on November 2022
Review titled Royal Derby Hospital
Replied on 19 January 2023
Good Morning, Marian PALS I.D-30715 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Great Team
Rated 5 stars out of 5
by Ralph Ashton - Posted on 08 December 2022
Following a positive Bowel Cancer screening test, I was very quickly invited to attend the Endoscopy Clinic for a Colonoscopy, from entering the department, every member of staff was extremely kind, considerate and totally professional in attending to me, once in the clinic the Doctor and his team were fantastic, very caring and talking me through every step, the Doctor was obviously extremely competent and explaining the procedure all the way through, Polyps were removed and I was advised that a further Colonoscopy would be completed within the next few days to check again, I was told that cancer cells had been found in one of the Polyps, sure enough, I was called in 4 days later, the Doctor advised that one of the Polyps removed was cancerous and that I would be invited in for a CT Scan, this happened within 4 days due to a cancelation, scan completed, I was advised that a Bowel Cancer screening team would review my case and I would be invited back to discuss the results with a consultant. Within a week I have now seen the Consultant and been advised that the scan is clear and that hopefully I am now cancer free, the team will monitor my progress and I will be invited for a second meeting to discuss the options offered, 1 being surgery ? the other option is to be monitored. I wish to place on record my total gratitude to all the team at the Royal Derby Bowel Screening Department and the Endoscopy Department, this is not my only experience at this Hospital and every visit has given me 5 star treatment, thank you so much to everyone at the Royal Derby, wishing you all Seasons Greetings and all the very best for 2022, thank you.
Visited Colorectal cancer services on November 2022
Review titled Royal Derby Hospital
Replied on 28 December 2022
Good morning- Pals I.D-30290 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Bowel screening department and Endoscopy department which you visited recently. We will forward your kind comments to the manager for the departments and will ask that they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Excellent hospital
Rated 5 stars out of 5
by Lyn Scragg - Posted on 20 October 2022
The respiratory department all the staff are very caring and do a great job, always reassuring. Also the medical out patients department where the clinic is held.
Visited Respiratory Medicine on October 2022
Review titled Royal Derby Hospital
Replied on 21 October 2022
Good afternoon- 28942 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the respiratory department and medical outpatients which you visited recently. We will forward your kind comments to the manager for The Respiratory Department and Medical Outpatients requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Friendly and approachable sugical staff
Rated 4 stars out of 5
by Anonymous - Posted on 11 December 2022
Their careful assessment and confident manner was very reassuring and I would not hesitate to undergo the procedure again
Visited Colorectal cancer services on October 2022
Review titled Royal Derby Hospital
Replied on 28 December 2022
Good Morning- Pals I.D-30291 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Surgical Department which you visited recently. We will forward your kind comments to the manager for the Surgery Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Very dissatisfied with the service
Rated 1 star out of 5
by Paul Lenton - Posted on 20 October 2023
I have waited 12 months to see a specialist about my stomach problems I have not kept a meal down I am in considerable pain I suffer with COPD which joins in I have lost all fath in Derby royal
Visited Gastrointestinal and Liver services on October 2022
Review titled Royal Derby Hospital
Replied on 26 October 2023
Good Afternoon - ID 37439 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Fantastic quality of care.
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2022
I was admitted to the spinal ward post surgery for an unexpected admission after visiting A&E with chronic back pain and concerns about my mobility. I was treated with the highest standards of care, compassion and kindness by a very busy and challenged team of workers. I am grateful for their support and efficiency in making my stay as positive as possible. I am also extremely grateful for the cleanliness and the quality of standards on the ward. Thank you so very much.
Visited Orthopaedics on October 2022
Review titled Royal Derby Hospital
Replied on 18 November 2022
Good afternoon- ID-29582 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the Spinal Ward. I will forward your kind comments to the manager for the Spinal Ward requesting they share it with all the staff. Thank you again for taking the time to write it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Dolphin Ward & Children’s A&E
Rated 5 stars out of 5
by Hayley Darnell - Posted on 06 October 2022
I brought my 5 week old son to A&E with a temperature and although when we got there it had gone all the staff took me seriously and I’m so glad they did as he ended up having viral meningitis. The staff on A&E explained everything so well and offered so much support to me in that situation. We were then on dolphin ward for a few days and the quality of care continued the nursing staff were just great and nothing was too much trouble, within 30 minutes of being on the ward one nurse settled my son as I was exhausted. I would highly recommend anyone with a poorly child to go to royal derby hospital.
Visited Child health care services on October 2022
Review titled Royal Derby Hospital
Replied on 13 October 2022
Good morning- ID 28749 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in both Children’s A+E and the Dolphin Ward in the Children’s Hospital. I will forward this to the managers for each of these departments to share with all the staff. Thank you for writing to the hospital it is appreciated and we hope your baby is much better. Patient Advice and Liaison Service (PALS).
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Review titled Shambles
Rated 1 star out of 5
by William - Posted on 25 October 2022
Took my 77 year old mum here after a heavy fall. Still sitting here 10 hours later. One consultant and at least 25 people waiting. Staff are demoralised, angry, no snacks or tea for elderly people waiting hours, people sitting on the floor in one area. Lack of staff, run into the ground. Do not attend unless you really must.
Visited Accident and emergency services on October 2022
Review titled Royal Derby Hospital
Replied on 25 October 2022
Good Afternoon (ID reference 29013) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Fantastic Treatment
Rated 5 stars out of 5
by Jo Ward - Posted on 09 October 2022
I have just been an inpatient for a few days and I have received fabulous care from everyone who looked after me
Visited General Medicine on October 2022
Review titled Royal Derby Hospital
Replied on 14 October 2022
Good morning-28782 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the Staff in general. Thank you for writing to the hospital it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Excellent service
Rated 5 stars out of 5
by Mervyn Jackson - Posted on 28 October 2022
My wife had an endoscopy recently and she was so pleased with the way all the staff involved were so friendly, calming and caring. This was right from the beginning of the procedure, through until the end. On her behalf I wish to send our sincere thanks.
Visited Gastrointestinal and Liver services on October 2022
Review titled Royal Derby Hospital
Replied on 10 November 2022
Good afternoon- ID 29299 It was very kind of you to take the time to write to the hospital; I am pleased to hear that your wife had a positive experience and that you wish to express hers and yours grateful thanks to the Endoscopy team. I will forward this to the manager for Endoscopy to share with all the team. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS)
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust