Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Un contactable
Rated 1 star out of 5
by Anonymous - Posted on 26 August 2024
I have tried over several days to contact ward 401 to check on my farther this ward is virtually uncontactable I have tried from 8am until 10pm and have records on my phone of the number of times I have tried to get in touch the least is 15 times the most is 31 this is totally unacceptable for a frontline hospital
Visited Geriatric Medicine on August 2024
Royal Derby Hospital has not yet replied.
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Review titled Very efficient
Rated 5 stars out of 5
by Mrs Dj Miles - Posted on 06 August 2024
Called into the Elective Hub today for plastic surgery at the last minute due to a cancellation. The senior sister was great at putting me at easy and the lady in theatre kept me calm as I was awake. Great Service in and out in 4 hours. Thanks to all involved. Told on discharge when follow up would be and when to go for stitches out. Given medication in Recovery no waiting at pharmacy, such a bonus when not feeling 100%. Thanks to all involved
Visited Plastic surgery on August 2024
Review titled Royal Derby Hospital
Replied on 13 August 2024
Good afternoon, It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the ward and Surgical Teams. We will forward your kind comments to the manager for the areas, requesting they share it with staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Easiest blood tests I've had in my life!
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2024
Hi, there wasn't a specific thing to click on for the blood room so I'm leaving a review here. I went today, 22/08/2024 to get alot of bloods done, I was dreading it as I usually end up like a pin cushion with bruises due to my rubbish veins, ( not the staffs fault). I'd like to thank the nurse who did my bloods, I was in and out so quickly, virtually pain free and also had a laugh because she was also laughing about her stool being too high. Also I'd like to thank the volunteers there that drove the hospital buggy, and the helpful volunteer on the blood room door. I hope this helps others to be less nervous about having blood tests. Thank you! (-:
Visited Don't know on August 2024
Royal Derby Hospital has not yet replied.
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Review titled Coloneoscopy Endeoscopy Unit
Rated 5 stars out of 5
by Linda W - Posted on 10 August 2024
On the 9th of August 2024 I had a Coloneosopy done , (after having this Procedure done at a different Hospital in 2008 I said that would be the one and only ever ) But I was treated when I arrived at the Royal Hospital Endeoscopy Unit Derby with kindness from everyone who works in this amazing unit . A Gentleman preformed this Procedure he was 5 Star at his profession ( I do hope that he knows how grateful I am to him. ) Thank you Sir ! I wish I could say who you are , but unfortunately I am not allowed too . People please go and get this procedure it is life saving .
Visited Don't know on August 2024
Royal Derby Hospital has not yet replied.
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Review titled People are amazing!
Rated 5 stars out of 5
by Joanna - Posted on 11 July 2024
I went to the emergency department with a heart attack suspicion, then was moved to the medical assessment unit and the on the 302 ward. All the way trough my very stressful journey, every single staff member was amazing. I felt cared of and I felt important. The ward 302 people, you are stars. Every single one of you! Thank you so much for your support.
Visited Don't know on July 2024
Review titled Royal Derby Hospital
Replied on 13 August 2024
Good afternoon - 43920, It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the Emergency Department, MAU and ward 302 which you were on recently. We will forward your kind comments to the managers for the areas, requesting they share it with staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Hospital experience
Rated 5 stars out of 5
by Sue Steffen - Posted on 27 June 2024
I had a 5* experience during my stay in hospital and all staff were amazing. The care I received was incredible. Thank you everyone.
Visited Dermatology on June 2024
Review titled Royal Derby Hospital
Replied on 01 July 2024
Good afternoon (43052), It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Awesome
Rated 5 stars out of 5
by Peter McKeown - Posted on 11 June 2024
1. In Surgical Assessment They worked very hard and very efficiently. Especially the man who seemed to be in charge. 2. They sent me to ward 308. Staff wonderful. It was an eye-opene to see the man who swept the floors - thoroughness amazing - perhaps an indicator of your whole approach. Had UTI. took >7 different bottles of antiobiotics cure it. reminds me of when in the Godfather, they try to assasinate Godfather "They put 5 shots into him and he's still alive!
Visited Don't know on June 2024
Review titled Royal Derby Hospital
Replied on 13 June 2024
Good Morning (42628), It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Surgical Assessment Unit (SAU) which you visited recently. We will forward your kind comments to the manager of SAU requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Ward 307 & Elective Hub staff
Rated 5 stars out of 5
by April - Posted on 17 June 2024
I can't commend the staff on these wards enough for their amazing care for me whilst I was there over the last few days. Every member of staff was kind and patient nothing was too much trouble, from the cleaning staff to the registrars. Special mention to the young apprentice nurse, on ward 307, 8 hr days x 5 days a week still smiling at 16 years old pure dedication. Thank you all.
Visited General Surgery on June 2024
Review titled Royal Derby Hospital
Replied on 18 June 2024
Good Evening (42773), It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the ward 307/Elective Hub which you were on recently. We will forward your kind comments to the manager for the areas, requesting they share it with staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Excellent service
Rated 5 stars out of 5
by Rob Mitchell - Posted on 25 May 2024
After being admitted as an emergency I can only say what an excellent team of medics and all personel including iss from the top down. Its good to know when the chips are down this team pullout all the stops. Only spoilt by the waiting time from the pharmacy and very little involvement with the consultant discussing my post operative condition.That said, a memorable experience.
Visited Cardiology on May 2024
Royal Derby Hospital has not yet replied.
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Review titled Kind, friendly paediatric staff
Rated 4 stars out of 5
by Anonymous - Posted on 21 May 2024
We ended up on the Paediatrics Dolphin ward when my son was admitted for emergency surgery after a visit to the emergency department. The Urology staff, theatre staff and ward staff who looked after him were kind and compassionate. We stayed overnight on the Dolphin ward and they made our stay as pleasant as it could be under the circumstances. A special mention to the health care assistants, nurses and play therapists. Thank you!
Visited Paediatrics services on May 2024
Review titled Royal Derby Hospital
Replied on 13 June 2024
Good Morning (42634), It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Dolphin Ward which you visited recently. We will forward your kind comments to the manager for Dolphin Ward requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust