Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Patient Blood Management
by turkeyee75 - Posted on 16 November 2023
I needed to have a blood transfusion at Patient Blood Management. The team could not have done a better job. They were professional and reassuring and I was made to feel comfortable. I was offered a sandwich drinks and given a blanket to keep warm during the procedure.
Visited October 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 24 November 2023
Good afternoon. Thank you for your message. I am sorry for the delay in response. I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital. I'm glad to read that the team did a wonderful job when you visited for a blood transfusion and that the staff were professional, reassuring and made you feel comfortable. It is great that you were offered beverages, food and a blanket to keep warm during your appointment and hope this helped make your blood transfusion a more manageable experience. I will be delighted to forward your kind comments to the team for their attention as I am sure it will brighten their day. Thank you again for taking the time to express your positive feedback. Best wishes. Zoe - Patient Experience Administrator
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Review titled Excellent emergency care while on holiday in Cornwall
by MS Fire - Posted on 03 November 2023
Having visited my GP at home and local hospital with elbow pain and swelling, my forearm started to swell on holiday. I was advised by 111 and out of hours GP services to go to hospital. In Truro hospital in a busy emergency unit I was booked in, triaged, bloods taken, assessed by a junior doctor and then immediately referred to a consultant. Everybody who cared for me was simply excellent and a credit to the NHS, achieving so much under the pressures we all know about. I was diagnosed with a cellulitis infection.
Visited October 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 13 November 2023
Dear MS Fire Thank you for taking the time to share your feedback with us. I'm sorry for the delay in getting back to you on here. I am pleased to see that you went through the process and was immediately referred to a consultant. I am glad that you received such great care and that all the members of staff were excellent. I hope that you are recovering well. I am writing to you as a member of the Patient Experience team but, I will ensure your feedback is forwarded on to the Emergency Department. Thank you, again, for sharing your story with us, Megan
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Review titled Helped me through a very difficult and intimate procedure
by Bugmx95 - Posted on 26 October 2023
The nurses and consultant performing the procedure were excellent and immediately put me at ease. They were brilliant in supporting me and helping me through a very difficult and intimate procedure with respect, kindness and humour.
Visited October 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 27 October 2023
Dear Bugmx95 Thank you for taking the time to leave such positive feedback about our gynaecology team. I am very glad to hear that the team were able to help you through the procedure with such respect and kindness and that they were able to put you at ease. Our teams work hard to try and minimise any worry or anxiety for their patients, and to make them feel as comfortable and informed as possible during such intimate procedures, and they very much appreciate all feedback. I will ensure that your kind words are shared with the team. Thank you again and I hope that you have a positive outcome following your procedure. All the Best Caroline Amukusana – Governance Lead for the Women, Children and HIV Care Group
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Review titled Treated well, but waited too long
by deploymenthb78 - Posted on 09 November 2023
Had to go to eye nurse at Barncoose Hospital. Got seen over four hours later. I don't think there are any excuses for the NHS to make me and so many others wait so long. - The treatment was professional, considerate, warm and comforting. - I was referred to Treliske Hospital for consideration of my eye because of a concern by the nurse. All explained to me! - The appointment at Treliske - eye doctor/nurse was excellent, exactly as I hoped. Thank you for those who helped my eye!
Visited October 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 09 November 2023
Dear deploymenthb78, Thank you for taking the time to leave feedback for the Eye Unit. I am very sorry to hear that you had such a long wait at Barncoose Hospital. I cannot comment on that however they are copied into this so hopefully will explain. I am so pleased to hear that while with us at the Eye Unit, you found the eye doctor and nurse to be exactly as you had hoped! I will pass your comments back to the team, Thanks Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled Excellent service from all the staff
by bluemg33 - Posted on 16 November 2023
Excellent service from all the staff in the Eye Dept of the Royal Cornwall Hospitals Trust (RCHT) Treliske Truro. Very efficient. Still waiting for an assessment for hip surgery nearly 2 years but not urgent at the moment.
Visited October 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 16 November 2023
Dear bluemg33, Thank you for taking the time to leave feedback for the Eye Unit. It is great to hear that you feel you received an excellent service from all the staff involved in your care in the Eye Unit, and you feel we were all efficient!! Sorry to hear that your hip surgery is taking longer than expected, may be worth asking your GP to chase things for you? Anyway,. I will pass your kind words back to the team. Thanks Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled Great hospital
Rated 5 stars out of 5
by Sandra Dunmore - Posted on 19 October 2023
I had to call an ambulance on monday the 16th of October because of cardiac symptoms.They arrived quickly and took me to Treliske. I was assessed. ,blood pressure X-ray blood tests etc. Then spent the night in the ambulance. The Paramedics were wonderful and looked after me so well. Then when their shift finished I went into another ambulance with the day shift. I then saw the doctors and they said I could be discharged. Everyone was so kind and caring and I have no complaints at all. Thank you. I had no one to bring me home so transport was arranged and I had a sandwich and cupp in the discharge lounge. ,
Visited Accident and emergency services on October 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 03 November 2023
Good afternoon Thank you for sharing your story with us. I'm sorry for the delay in getting back to you on here. I am pleased to see that you were looked after so well whilst having to stay over night in an ambulance during what must have been a very worrying time for you. It is great that you were able to be discharged after seeing the doctors and that everyone was kind and caring. I am glad that transport was able to be arranged for you and that you were provided with refreshments. I hope that you are recovering well. I'm writing to you as a member of the Patient Experience team but, I will ensure your kind words are shared with the teams involved. Thank you, again, for sharing your story with us. Megan
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Review titled I feel like I have been given a precious gift
by Cardio John - Posted on 10 November 2023
I had suffered from double vision for around 20 years and surgery was the final option as everything else had failed. The ward had a relaxed feel and I had the normal checks done by the nurses and then a chat with the anaesthetist and then the surgeon. At all times I was made fully aware of what was going to happen and the possible aftereffects. I remember talking to the ladies giving me the anaesthetic, next thing I was awake with a nurse asking how I was. The operation has been done! I did not have any pain and felt fine but the nursing staff kept watch. The anaesthetist came to see me to ask how I was and it was all good. I was allowed to leave early that afternoon once the nurse had told me about the aftercare I should do and gave me eye drops. All of this was done very calmly and made me feel very relaxed about the whole procedure. I wanted this to be as best as everybody could make it and when I took off my eye patch that night, I immediately could tell, even without glasses that it had worked. The next day was when the full impact became clear, I could see everything as a single image, and I did not have to fight to focus. After all those years I could finally see the world for how it really was. Colours became more vibrant and all I could do was wonder at what I was seeing. The following days were spent resting, plenty of time where I would just close both eyes as it was more comfortable. I was expecting it to be painful but it never happened, stopped taking paracetamol after a couple of days and just waited for the eye to stop weeping. Since then I have felt like I have been given a precious gift, I am still adjusting but it is a most wonderful experience to see just one of everything. I no longer have to imagine the parts I miss or guess what I may be reading or looking at. My cognitive functions have improved immeasurably. I no longer have to fight to understand what is going on and do not have the internal conflict of constantly questioning myself to make sure I have understood what I am doing. In one way I wish it had been done years ago when it was first mentioned but having it done now makes me appreciate the result even more. I do not feel that I can express myself adequately on how this has changed my life (for the good). I no longer get angry, I am sure the fatigue will go away when it is all settled and I feel I can accomplish anything that comes my way. Everybody has played a part in giving me my life back, from the cleaners who keep the wards and theatres clean, to the admin staff doing the appointment bookings, receptionists, orthoptists, nursing staff, surgeon and many more that never came into direct contact with me. All the people I have met in this process have been very professional, never once did I think they were not looking after my best interests.
Visited October 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 11 November 2023
Dear Cardio John, Thank you for taking the time to leave feedback for your recent eye surgery. I am one of the nurses from the Eye Unit, which is separate from the Eye Theatres, however I will be sure that your feedback gets to them! I am so pleased to hear that along your ophthalmic journey, you have encountered professional staff and felt that your best interests were always put first. It is so brilliant that your eye surgery has had such a positive impact on your life overall:) I will pass your comments to our team, and ensure it gets to Theatres too. Keep enjoying just seeing one of everything! Thanks again, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled Removal of lesion
by sagittahb46 - Posted on 19 October 2023
Amazingly good experience. Seen in a timely manner. Staff took time to explain everything. Have a very good outcome. Nothing could be better.
Visited October 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 24 October 2023
Hello sagittahb46, thank you for taking the time to post feedback from your recent visit to the dermatology unit Treliske. I am happy that you felt that your visit was an amazingly good experience, as a team we all get a boost from seeing feedback from patients as patients are why we work in healthcare, I will ensure that all the team see your kind words. I wish you all the best for the future
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Review titled Excellent service
Rated 5 stars out of 5
by Carol Sandy - Posted on 26 October 2023
I have had to have a number of ct scans over the years at Treliske and just wanted to say that the caring services I experienced today in the mobile unit by today’s radiologist was exemplary. Great improvement from the usual brusque treatment.
Visited Imaging services on October 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 29 October 2023
Thank you for sharing your experience with us, I will make sure the In Health team who operate the CT Van receive this feedback. Best wishes Flo Martin, CT Team lead
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Review titled I feel like it's absolutely chaotic.
by PumpkinPie - Posted on 16 January 2024
The process of sending patients from the fracture clinic, to X Ray, to casting needs to be reviewed. I feel like it's absolutely chaotic. The first problem was the Consultant arriving 25 mins after our actual appointment was booked for. Secondly, thirdly and fourthly- we were sent to the wrong x ray machine twice, had to walk all the way back to fracture clinic twice and then back to the correct x ray machine twice (the one downstairs) - this is long and tiresome when you're a small kid in pain who has had no sleep. No communication, no apologies, no care taken to arrive at their jobs on time. Just absolute chaos. My final issue was the X Ray department (downstairs) to differentiate between the usual X Ray Dept. The paediatric waiting room was full and overflowing with elderly patients on trolley beds waiting for their X Rays. Several were being intermittently checked whilst we waited. This cannot be normal. Surely if an elderly person falls who is dangerously frail - there needs to be a separate process for these extremely vulnerable people. (E.g. one X Ray room was empty!) The nurses in Fracture Clinic were very good and clearly frustrated too. Back in the 2000s - patients were told to follow a coloured line on the floor. This worked well. Why did it change? It's ridiculous and not very good for people who are in pain, elderly, young or vulnerable. It seems a very shambolic and difficult process to follow that even the staff appear to struggle with. Our appointment was over 4 hours long in the end.
Visited October 2023
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Royal Cornwall Hospital (Treliske) has not yet replied.
Information supplied by Royal Cornwall Hospitals NHS Trust