Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Cornwall Hospital (Treliske).
Reviews
-
Review titled I feel like I have been given a precious gift
by Cardio John - Posted on 10 November 2023
I had suffered from double vision for around 20 years and surgery was the final option as everything else had failed. The ward had a relaxed feel and I had the normal checks done by the nurses and then a chat with the anaesthetist and then the surgeon. At all times I was made fully aware of what was going to happen and the possible aftereffects. I remember talking to the ladies giving me the anaesthetic, next thing I was awake with a nurse asking how I was. The operation has been done! I did not have any pain and felt fine but the nursing staff kept watch. The anaesthetist came to see me to ask how I was and it was all good. I was allowed to leave early that afternoon once the nurse had told me about the aftercare I should do and gave me eye drops. All of this was done very calmly and made me feel very relaxed about the whole procedure. I wanted this to be as best as everybody could make it and when I took off my eye patch that night, I immediately could tell, even without glasses that it had worked. The next day was when the full impact became clear, I could see everything as a single image, and I did not have to fight to focus. After all those years I could finally see the world for how it really was. Colours became more vibrant and all I could do was wonder at what I was seeing. The following days were spent resting, plenty of time where I would just close both eyes as it was more comfortable. I was expecting it to be painful but it never happened, stopped taking paracetamol after a couple of days and just waited for the eye to stop weeping. Since then I have felt like I have been given a precious gift, I am still adjusting but it is a most wonderful experience to see just one of everything. I no longer have to imagine the parts I miss or guess what I may be reading or looking at. My cognitive functions have improved immeasurably. I no longer have to fight to understand what is going on and do not have the internal conflict of constantly questioning myself to make sure I have understood what I am doing. In one way I wish it had been done years ago when it was first mentioned but having it done now makes me appreciate the result even more. I do not feel that I can express myself adequately on how this has changed my life (for the good). I no longer get angry, I am sure the fatigue will go away when it is all settled and I feel I can accomplish anything that comes my way. Everybody has played a part in giving me my life back, from the cleaners who keep the wards and theatres clean, to the admin staff doing the appointment bookings, receptionists, orthoptists, nursing staff, surgeon and many more that never came into direct contact with me. All the people I have met in this process have been very professional, never once did I think they were not looking after my best interests.
Visited October 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 11 November 2023
Dear Cardio John, Thank you for taking the time to leave feedback for your recent eye surgery. I am one of the nurses from the Eye Unit, which is separate from the Eye Theatres, however I will be sure that your feedback gets to them! I am so pleased to hear that along your ophthalmic journey, you have encountered professional staff and felt that your best interests were always put first. It is so brilliant that your eye surgery has had such a positive impact on your life overall:) I will pass your comments to our team, and ensure it gets to Theatres too. Keep enjoying just seeing one of everything! Thanks again, Kerry Trembath Senior Staff Nurse Ophthalmology
Provided by Care opinion
-
Review titled Removal of lesion
by sagittahb46 - Posted on 19 October 2023
Amazingly good experience. Seen in a timely manner. Staff took time to explain everything. Have a very good outcome. Nothing could be better.
Visited October 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 24 October 2023
Hello sagittahb46, thank you for taking the time to post feedback from your recent visit to the dermatology unit Treliske. I am happy that you felt that your visit was an amazingly good experience, as a team we all get a boost from seeing feedback from patients as patients are why we work in healthcare, I will ensure that all the team see your kind words. I wish you all the best for the future
Provided by Care opinion
-
Review titled Excellent service
Rated 5 stars out of 5
by Carol Sandy - Posted on 26 October 2023
I have had to have a number of ct scans over the years at Treliske and just wanted to say that the caring services I experienced today in the mobile unit by today’s radiologist was exemplary. Great improvement from the usual brusque treatment.
Visited Imaging services on October 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 29 October 2023
Thank you for sharing your experience with us, I will make sure the In Health team who operate the CT Van receive this feedback. Best wishes Flo Martin, CT Team lead
Provided by Care opinion
-
Review titled I feel like it's absolutely chaotic.
by PumpkinPie - Posted on 16 January 2024
The process of sending patients from the fracture clinic, to X Ray, to casting needs to be reviewed. I feel like it's absolutely chaotic. The first problem was the Consultant arriving 25 mins after our actual appointment was booked for. Secondly, thirdly and fourthly- we were sent to the wrong x ray machine twice, had to walk all the way back to fracture clinic twice and then back to the correct x ray machine twice (the one downstairs) - this is long and tiresome when you're a small kid in pain who has had no sleep. No communication, no apologies, no care taken to arrive at their jobs on time. Just absolute chaos. My final issue was the X Ray department (downstairs) to differentiate between the usual X Ray Dept. The paediatric waiting room was full and overflowing with elderly patients on trolley beds waiting for their X Rays. Several were being intermittently checked whilst we waited. This cannot be normal. Surely if an elderly person falls who is dangerously frail - there needs to be a separate process for these extremely vulnerable people. (E.g. one X Ray room was empty!) The nurses in Fracture Clinic were very good and clearly frustrated too. Back in the 2000s - patients were told to follow a coloured line on the floor. This worked well. Why did it change? It's ridiculous and not very good for people who are in pain, elderly, young or vulnerable. It seems a very shambolic and difficult process to follow that even the staff appear to struggle with. Our appointment was over 4 hours long in the end.
Visited October 2023
Provided by Care opinion
Royal Cornwall Hospital (Treliske) has not yet replied.
-
Review titled Colonoscopy!
Rated 5 stars out of 5
by James Mundy - Posted on 20 October 2023
From walking in at 7.45 to leaving at 12.30 I was overwhelmed by how lovely the staff in the endoscopy team were, everyone involved in my care today was fantastic and even though the wait was long the staff were so accommodating and made sure everyone was well looked after, constantly checking in and reassuring us all. I’ve had many experiences in hospitals over the years up and down the country and I’ve never found one as wonderful as treliske and that’s all down to the people keeping it going! Thank you for making an uncomfortable procedure so much more bearable x
Visited Colorectal cancer services on October 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 03 November 2023
Good afternoon Thank you for taking the time to share your feedback with us. I'm sorry for the delay in getting back to you on here. It is great to see that you received such great care from the members of staff you saw, resulting in a more bearable procedure, and that they kept you informed when there was a long wait. I'm writing to you as a member of the Patient Experience team but, I will ensure that your lovely feedback is forwarded on to the Endoscopy team. Thank you, again, for sharing your kind words with us. Thank you Meg
Provided by Care opinion
-
Review titled Exemplary and quick care for an urgent but not life threatening issue, despite the strike
by CMHT - Posted on 10 October 2023
Called 111 on Tuesday evening, was referred to the out of hours service Out of hours service asked me to come in for a consultation. Out of house clinician was kind and considerate, gave me interim advice and said I needed to be referred to the surgical assessment unit. 10 minutes later he confirmed an appointment for 9am the next morning Attended surgical assessment unit. Excellent care from nurses, registrar and consultant. Surgery was required, and despite it being a strike day, I had the surgery before 5pm and was able to go home that night.
Visited October 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 11 October 2023
Dear CMHT My name is Esther and I am responding on behalf of Cornwall 111 Out of Hours. Thank you for taking the time to post this review. I am glad that our clinician was able to provide such a positive outcome for you. We hope you are recovering well. Best wishes Esther Governance Administrator Kernow Health CIC Cornwall 111
Provided by Care opinion
-
Review titled Stay and surgery
by Wonderful experience - Posted on 03 November 2023
5 star treatment, wonderful caring staff, could not be faulted, from my first visit to the outpatient department through to surgery and discharge I was treated with respect and professional care a big thank you to all involved.
Visited October 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 13 November 2023
Dear Wonderful experience Thank you for taking the time to share your feedback with us. I am sorry for the delay in getting back to you on here. I am so pleased to see that you received such a high level of care from wonderful staff. I am glad that you were treated professionally and with respect. I am writing to you as a member of the Patient Experience but I will ensure your kind words with the team. Thank you, again, for sharing your feedback with us. Megan
Provided by Care opinion
-
Review titled The staff were so caring
by Rowatt - Posted on 31 October 2023
This new ward was amazing, the staff were so caring and also caring about us as well. I want to thank all the staff on this frailty ward, they all done amazing they looked after dad very well. They helped to get better as now he is home bless him, so a big thank you to the staff.
Visited October 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 10 November 2023
Dear Rowatt Thank you for taking the time to share your feedback with us. I am so pleased to see that you had such a great experience when your Dad was on the frailty ward and that the staff were so caring. I am glad that he was looked after well and I hope he is recovering well. I'm writing to you as a member of the Patient Experience team but I will ensure your kind words are forwarded to the team. Thank you, again, for taking the time to share your feedback. Megan
Provided by Care opinion
-
Review titled Wonderful caring people
Rated 5 stars out of 5
by Teresa - Posted on 26 October 2023
I was brought into the hospital to trauma ward 2 with severely broken ankle, the staff from paramedics to surgeons were all kind caring and helpful. I felt that their skills as a team were immeasurable and I would to give my grateful thanks to everyone in the hospital who looked after me, thank you all so much for helping to mend me. Teresa
Visited Major trauma on October 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 06 November 2023
Good morning Thank you for taking the time to share your feedback with us. I'm sorry for the delay in getting back to you on here. I am so pleased to see that all the members of staff you encountered, from the paramedics to the surgeons, looked after you well and were kind and caring. I hope you are recovering well. I am writing to you as a member of the Patient Experience team but, I will ensure that your kind words are sent on to the relevant team. Thank you, again, for sharing your feedback with us. Megan
Provided by Care opinion
-
Review titled Pleasant and friendly
by Gratte-papier - Posted on 25 September 2023
Today I went for a urine flow test. The person who guided me through the test was pleasant and friendly, but also sensitive and obviously competent. I thoroughly recommend her.
Visited September 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 26 September 2023
Dear Gratte-papier, Thank you for your kind message with regards the experience you had with us here in Clinic. We are very grateful and I shall feed this back to the team. Many thanks Alaina Sister Urology Clinic
Provided by Care opinion
Information supplied by Royal Cornwall Hospitals NHS Trust