Royal Bournemouth Hospital
Castle Lane East, Bournemouth, Dorset, BH7 7DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Kind and professional service
Rated 4 stars out of 5
by Bryony Shaw - Posted on 10 January 2024
If at all possible, please can you pass on my thanks to the team who looked after me on Monday evening at Bournemouth Accident and Emergency. I arrived at 7pm and was seen by the triage nurse at around 9pm. My visit was due to a recent bad flare up of my Menieres disease. The triage nurse was very polite and helpful and the Dr I saw was lovely! He injected a bit of humour into the situation and was pro-active and professional. Unfortunately, I can't remember either of their names, however, I doubt you had many other Menieres cases between 7-10pm on Monday night! All in all, a very positive experience and I'm very grateful for the care I received.
Visited Accident and emergency services on January 2024
Review titled Royal Bournemouth Hospital
Replied on 19 January 2024
Dear Bryony Thank you for taking the time to share your experience with us and it is pleasing to hear you were seen relatively quickly and cared for well by the team on duty that evening. I do hope the injection of humour was helpful for you and wasn’t too painful 😊 We will certainly pass on your kind comments to the department who will share your comments with the staff members who looked after you. Regards Patient Experience Team
Provided by Care opinion
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Review titled A hospital to recommend
Rated 5 stars out of 5
by Sam - Posted on 07 January 2024
Came in to a&e for my daughter who’d had a fall. All of the staff from reception to triage to xray etc where so helpful and kind and treated my daughter with care. She is nonverbal and so can make it a little more challenging but this didn’t stop from their fantastic care and quick diagnosis of an unfortunate bone break. We were only in for just over 2 hours and where seen quickly and efficiently. Thank you all so much for looking after us. Cannot thank the nhs service enough.
Visited Accident and emergency services on January 2024
Review titled Royal Bournemouth Hospital
Replied on 19 January 2024
Dear Sam Thank you for taking the time to share your experience with us and we are pleased to hear you were seen relatively quickly and your daughter was well cared for and the team were able to diagnose and treat the injury despite any communication issues. We will certainly pass on your kind comments to the department who will share your comments with the staff members who looked after you and your daughter. Regards Patient Experience Team
Provided by Care opinion
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Review titled Pros and cons
Rated 5 stars out of 5
by Jose - Posted on 12 December 2023
Cystoscopy with general anaesthetic excellent all round. However at pre-admission, as I live some distance away, it was suggested that I could be early on the list for surgery, only a short procedure with not too much anaesthetic, therefore my friend could wait in the hospital rather than go home and come back. Arrived 12 noon, immediately taken through but my friend not permitted. First on list at 2pm, in recovery 3pm back on ward 3.45pm when I was told I would be monitored for the next 2hrs. This was not mentioned at any time previously or that my friend could not wait with me for the first 2hr. My friend waited over 4hrs unnecessarily but with the car park to pay for. She then went home, returning again at 8.30pm with an overnight bag, as I might have had to stay in.Bringing a bag just in case was never suggested either. Had Pre-admission not said that the whole experience would be short enough to wait in the hospital, my friend need not have wasted much of her day. This spoilt an otherwise good experience and I feel the Pre- admission policy should be reviewed for the sake of other patients.
Visited Urology on December 2023
Review titled Royal Bournemouth Hospital
Replied on 22 January 2024
Dear Jose Thank you for sharing your experience with us. While it is lovely to receive positive feedback from patients about things we do well, and we are pleased to hear your cystoscopy went well, it is also important to hear about the times when things don’t go quite as expected. We are sorry to hear that our communication was not as clear as it could have been leading to your friend spending unnecessary time and money hanging around waiting and you spending longer in the hospital than you had previously expected. We will pass on your feedback to the pre-admission team to review the information they provide, whether this is in written or verbal format. We are sorry that an otherwise positive procedure was tarnished by a lack of clear information. Regards Patient Experience Team
Provided by Care opinion
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Review titled Fantastic staffs
Rated 5 stars out of 5
by Ferenc Horvath - Posted on 15 November 2023
I'd like to say a massive big thank you all of the nurses, doctors and all the other staffs. They were wonderful with my mother in law, besides the language barrier. (because she doesn't speak English).
Visited Diagnostic Endoscopy on November 2023
Royal Bournemouth Hospital has not yet replied.
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Review titled Awful discharge process
Rated 3 stars out of 5
by Anonymous - Posted on 01 December 2023
My elderly vulnerable neighbour was sent out of Bournemouth hospital 4 hours early with no warning to her carers or neighbours who had keys . It was only by luck that we were around and she was let in but obviously the carers were not in place. The hospital mission statement of every patient having dignity was certainly not adhered to as she was just dispatched in my opinion.
Visited Older people's services on November 2023
Royal Bournemouth Hospital has not yet replied.
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Review titled Sincere Gratitude
Rated 5 stars out of 5
by Mrs Gareth Evans - Posted on 25 November 2023
Forever so so grateful to the Stroke Ward for their speedy response and expert care of my husband after being admitted with a major stroke. His recovery was nothing short of a miracle. Their efficiency, friendliness and warmth will always be remembered - so important at times of stress and fear.
Visited Stroke on October 2023
Royal Bournemouth Hospital has not yet replied.
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Review titled Very efficient and hardworking
Rated 5 stars out of 5
by P Crocker - Posted on 10 October 2023
I had day surgery and stayed one night on Ward 12. Everyone from the consultant to each and every nurse and healthcare assistant were polite, kind, cheerful, efficient and skilled. I felt very comfortable and cared for. Excellent.
Visited Gynaecology on October 2023
Royal Bournemouth Hospital has not yet replied.
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Review titled If you have patience you get perfection.
Rated 5 stars out of 5
by Harley Dimmer - Posted on 06 October 2023
Very warm, welcoming experience. Everyone was super informative, inviting and involved in helping me to get the right treatment. The wait was long, yes. But the service was worth the wait. Excellent analysis and second opinions really helped diagnose in detail. Doctors, nurses and receptionists working in a confident coalescence of care really put me at ease and the waiting room was peaceful and orderly. I am grateful for this service and its people even stretched to the limits, care for always at the forefront of Bournemouth NHS. Thank you all for your aid albeit nothing was wrong it was treated very seriously and professionally. I hope to not need this service any time soon but I’m confident that every time I step through those doors I get perfection.All we need, the patients, is patience, the team will do the rest.
Visited Accident and emergency services on October 2023
Royal Bournemouth Hospital has not yet replied.
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Review titled Positive experience
Rated 5 stars out of 5
by Anne McReynolds - Posted on 25 October 2023
I came to Bournemouth om holiday, was admitted to hospital. I was concerned as i was aware there was a Dr's strike but was seen quickly, scan and treatment given promptly The whole experience from the 111 phone call, the GP i saw and admission for 10 days was overall a smooth and positive experience.Thank you.
Visited Gastrointestinal and Liver services on October 2023
Royal Bournemouth Hospital has not yet replied.
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Review titled Amazing caring staff
Rated 5 stars out of 5
by Isabella - Posted on 15 October 2023
I went into day surgery Friday October 13th I stayed overnight on Ward 12. From the moment I checked in until I was discharged, every step of the way everyone that I saw I was treated so special and put at my ease. I always say we are so lucky, especially more so when busier times are difficult. I couldn’t be more grateful. Nothing was too much trouble. Thank you so much everyone.
Visited Urology on October 2023
Royal Bournemouth Hospital has not yet replied.
Information supplied by The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust