Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic
Rated 5 stars out of 5
by Amy - Posted on 11 February 2024
Hospital parking was easy to access, clearly sign posted and cheap. The waiting areas were spacious and modern. Hospital staff (especially the doctor we saw) were lovely, accommodating and put us at ease.
Visited Accident and emergency services on February 2024
Review titled Royal Bolton Hospital
Replied on 16 February 2024
Dear Amy Thank you for taking the time to share your experience with us. I was pleased to hear that your recent hospital visit went smoothly and was a positive experience for you. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Fabulous staff
Rated 4 stars out of 5
by Natalie Parkinson - Posted on 05 February 2024
Attended children’s a&e with my son who has autism and other additional needs which means he doesn’t always act as expected to pain and injury. The department was heaving, with some parents sat on the floor with the children. The staff were faultless, trying to deal with everyone. My son was really struggling with the environment being loud and crowded and was having meltdowns but the staff couldn’t help enough. There wasn’t anywhere else we could go due to how busy it was but they did ask if there was anything else they could do to help. They really did help to make the best of a very bad situation and that helped to calm me which then calmed my son. Very grateful for their assistance and all of their hard work in what was understandably difficult working conditions. Please pass on my thanks to the team as I know it can be a thankless job.
Visited Accident and emergency services on February 2024
Review titled Royal Bolton Hospital
Replied on 16 February 2024
Dear Ms Parkinson Thank you for sharing your experience of our children's emergency department with us. I was pleased to hear that despite being a busy time, staff were able to support you and your son to make his experience the best it could be. I have passed on your comments to the team involved and they were delighted to receive them. I do hope that your son has gone on to make a good recovery. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Awful. Just awful.
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
Waited 13hrs only to have been fobbed off. First the doctor asks me if I left and came back because my name was called twice (I was alone and dozed off a couple of times over a period of 13hrs due to exhaustion from not having slept the night before). Then I was told I had been monitored while I was in the waiting area. How do you monitor somebody that you don't know is even there? And they felt no further action was needed due to the fact that I had been "monitored" and seen to be"comfortable and settled" during my time in the waiting room. I was far from comfortable nor was I settled, I was in agony & extremely dizzy hence why I didn't move I was too worried about passing out to even go to the toilet since I was alone and it was so busy there I can't imagine how long it would be before anyone noticed. I am also extremely passive and hate to pester anybody. (Basically I'm not a Karen). I left feeling so much worse than I did when I got there. My fever hasn't subsided, the paracetamol and ibrupofen they advised would be my 'best friend' are doing nothing at all and my head feels like it's about to explode. Having my son type this up for me as I'm still so light sensitive that I can't stand to look at my screen. Absolutely awful.
Visited Accident and emergency services on February 2024
Review titled Royal Bolton Hospital
Replied on 08 February 2024
Dear Patient Thank you for sharing your experience of our emergency department with us. I am sorry that you have had such a bad time and are still feeling unwell. I would be grateful if you could allow us the opportunity to support you. If you could please contact PALS@boltonft.nhs.uk and a member of the team will do their best to help. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Caring and speedy service
Rated 5 stars out of 5
by Debbie Wilson - Posted on 01 March 2024
I attended A&E yesterday with a knee injury and large swelling, provided some details to the receptionist and was redirected to Urgent Care in the main hospital. Within 5 minutes of sitting down, I was assessed by two physios who were thorough, informative and extremely caring (I’m sorry I didn’t catch their names, there were both male, one was Irish and he had a student with him). I went straight round to xray and again this was done within minutes and straight back for my results. I was really worried about the swelling and they even got a second opinion just to put my mind at ease. 10/10 service and it’s so important to give your hard working staff the recognition they deserve
Visited Accident and emergency services on February 2024
Review titled Royal Bolton Hospital
Replied on 07 March 2024
Dear Debbie Thank you for taking the time to share your experience of our emergency department, physiotherapy and radiology services with us. I was pleased to hear that you were seen quickly and that you were well looked after by our staff. I have shared your comments with the teams involved who were delighted to receive them. I wish you well with your ongoing recovery. Best wishes Tracy Joynson Patient Experience Manager
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Review titled Waters Meeting Health Centre Eye Dept - Faultless Service
Rated 5 stars out of 5
by L BARKER - Posted on 16 January 2024
I go to Waters Meeting for regular scans and a regular eye procedure. All the staff in the Eye Dept are approachable, and extremely efficient from start to finish. I can't praise them enough - especially the specialist members of staff who carry out the procedure, in a very calm and professional environment. Thank you.
Visited Ophthalmology on January 2024
Review titled Royal Bolton Hospital
Replied on 31 January 2024
Dear patient Thank you for taking the time to share your experience of our Eye Department at Waters Meeting Health Centre with us. I was pleased to hear that you have been well looked after by everyone involved. I have shared your comments with them and they were delighted to receive them. I wish you well for the future and hope you have fully recovered from the procedure you underwent. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Poor cycle facilities
Rated 3 stars out of 5
by Dr Paul Salveson - Posted on 28 January 2024
I've been visit my partner at the hospital and had hoped to come on my bike. Maybe there is cycle parking space but it's not apparent from your website. Ended up coming by car
Visited Accident and emergency services on January 2024
Review titled Royal Bolton Hospital
Replied on 31 January 2024
Dear Dr Salveson Thank you for taking the time to share you observations about cycle parking with us. I have shared your comments with our Estates Facilities Department and with our Communications Team so that we can rectify this on our website. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled No Follow Up
Rated 2 stars out of 5
by Anonymous - Posted on 23 March 2024
My experiences have not been great when dealing with the Gastroenterology and Hepatology Department. I have tried multiple times to chase up something after my appointment, having spoken to a secretary twice, and despite being promised someone would call me back no-one has. Other people have chased them up also on my behalf including my doctor’s surgery and pals at the hospital. It was bad enough being told you have a liver condition, and then just being dismissed with a link to a website to read about it, let alone trying to chase them up to ask further questions. Is it really that hard to call back someone. I have not been rude or aggressive in my communications, I simply have some further questions about my care plan. I find now though rather than call me back, they have decided to send me for an ultrasound scan, first I knew of it was when an appointment turned up in the post. Had they done their research, they would have seen I have already had two ultrasound scans in the last 12 months, so I do not see the benefit in going for another.
Visited Gastrointestinal and Liver services on January 2024
Review titled Royal Bolton Hospital
Replied on 25 March 2024
Dear Patient Thank you for taking the time to share your experience with us. I am very sorry that you have had a poor experience of our gastroenterology and hepatology services. I note that you have already sought support from PALS although I would be grateful if you could contact them again and ask for their support. We really do want to get this resolved for you. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Caring is Crucial
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2024
Had an appointment at Hepatology, and I have been trying since then to chase up a follow up call after my ongoing care was going to be discussed in an MDT. I sent an email to the address on my summary letter, I got no response. I called the secretary and left a message, then I initially spoke to another secretary who picked up the message and said they would get the correct secretary to call me back as they did not work Friday. They didn’t call back. I then rang and left a message, which was ignored. I then rang and spoke to the secretary, who said she would email the nurse I saw and copy herself in as a reminder to chase it up, three weeks later still no-one has got back to me. I’ve even asked PALS to investigate, they only messaged them on my behalf and still no response. Finally, my GP even wrote to the person I saw two weeks ago, and still no response from them. What do I have to do, to actually get someone to speak to me, perhaps turning up at the department might help.
Visited General Medicine on January 2024
Review titled Royal Bolton Hospital
Replied on 13 March 2024
Dear Patient Thank you for sharing your experience with us. I am sorry that you have not been able to achieve a positive outcome to your enquiries. I note that you have already sought the support of PALS with no success. If you could please email me personally complaints@boltonft.nhs.uk confirming you have left a message on the website and already sought PALS advice, I will do what I can to resolve this situation for you. I look forward to hearing from you. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Marvellous staff working under extreme pressure
Rated 4 stars out of 5
by Anonymous - Posted on 24 January 2024
I bought my daughter to a&e with pneumonia. All the staff were caring and professional. They were obviously extremely busy, but continued service with a smile. Good explanations. We had to wait but seen promptly when my daughter collapsed in the waiting area. I just think the staff were wonderful working under such stress. Thank you.
Visited Accident and emergency services on January 2024
Review titled Royal Bolton Hospital
Replied on 31 January 2024
Dear relative Thank you for taking the time to share your experience of our A&E department when you attended with your daughter. I was pleased to hear that despite being busy, staff cared for your daughter promptly. I have shared your comments with the team involved who were delighted to receive them. I hope that your daughter goes on to make a full recovery. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Not happy
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2024
Was at hospital for 10 hours waiting to see a surgeon for my son, to be told after 12am it could be longer than 7 hours or more for him to actually see one, depending on what emergencies came through the door as junior doctors have gone on strike,
Visited Accident and emergency services on January 2024
Review titled Royal Bolton Hospital
Replied on 31 January 2024
Dear relative Thank you for taking the time to share your experience with us. I was sorry to hear that your son waited longer than you would have hoped for to see a surgeon when he attended hospital on 3rd January 2024. If you would like us to look into this for you then please do not hesitate to contact PALS@boltonft.nhs.uk and a member of the team will do their best to assist you. I do hope that your son has gone on to make a full recovery. Best wishes Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust