Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Endoscopy
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2024
My husband had a Gastroscopy and Colonoscopy, from the receptionist to the nursing staff, everyone was lovely, everything was explained carefully and his procedure went smoothly.. Thankyou to all staff involved 👍😀
Visited Diagnostic Endoscopy on November 2024
Royal Bolton Hospital has not yet replied.
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Review titled Surgical Procedure
Rated 5 stars out of 5
by Anonymous - Posted on 22 October 2024
Last week, I had surgery at Bolton Royal Hospital, and I would like to extend a huge thank you to everyone in the Surgical Unit, Ward E3 and the Discharge Suite. To all the porters, clinicians, doctors, and nurses who attended to me, you were amazing. Thank you!
Visited Gastrointestinal and Liver services on October 2024
Royal Bolton Hospital has not yet replied.
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Review titled Excellent care in Endoscopy Unit
Rated 5 stars out of 5
by Mrs Richards - Posted on 16 October 2024
Although the waiting lists are long from GP referral to treatment (5 months to see a specialist) I know this is a government / national issue. However I couldn’t fault the care I received in the Endoscopy dept . I was made to feel at ease even though I was nervous and everybody was kind and caring . Everything ran efficiently on the day. The unit is modern and clean. The tea and toast after was lovely and much needed!
Visited Diagnostic Endoscopy on October 2024
Review titled Royal Bolton Hospital
Replied on 17 October 2024
Dear Mrs Richards, Thank you for your kind comments. It is lovely to hear that your care within our Endoscopy Unit went so well and it the team were able to support you. I will pass on your comments to this fantastic team and ensure the feedback on the tea and toast gets a mention. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled J block radiography staff bordeline unfriendly
Rated 1 star out of 5
by guyforadventurebolton - Posted on 01 October 2024
Terrible parking at this hospital cars parked on grass and all pavements. Making it very difficult to walk safely what is going on with parking services at this hospital ! J block xray department radiography 2 staff in there are bordeline unfriendly and not very sypathetic and for this reason if I ever have any future x ray's I will not be using Bolton Hospital for them dissapoiting to have to say this and if I receive a reply to this feedback am very happy and willing to talk to management !
Visited Don't know on October 2024
Review titled Royal Bolton Hospital
Replied on 02 October 2024
Dear Patient, Thank you for sharing your experience with our Trust. I am so sorry to learn that you had issues when attending for your x-ray. Our PALS team would be happy to look into this for you and can be contacted via email at PALS@boltonft.nhs.uk or by telephone on 01204 390193. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Trauma Informed and disability aware
Rated 4 stars out of 5
by Anonymous - Posted on 20 October 2024
Another supportive visit to Bolton Accident &Emergency. With a diagnosis of Autism, the staff accommodated to ensure that emergency care was accessible and made adjustments to provide care. Telephoning ahead, the receptionist went above and beyond, physically leaving their desk to ensure contact was made with the Senior Staff Nurse ahead of arrival who then spoke to me on the phone. The Senior Staff Nurse gave their name and upon arrival the department ensured a very smooth transition with a trauma informed approach and consideration of the disability. A side room was provided with plenty of time to discuss the triage. Plan of proposed care was discussed and then the Staff Nurse provided a calm, safe space conducting the check in on my behalf to reduce sensory overwhelm. This was greatly appreciated and I would like to thank the team at the Emergency Department for their understanding and consideration of needs in the way they accommodated the disability and went above and beyond to ensure the department was accessible.
Visited Accident and emergency services on October 2024
Royal Bolton Hospital has not yet replied.
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Review titled Excellent and friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2024
First review following having hearing aids provided by Audiology Department which was a easy experience with slight adjustments necessary to the aid settings.
Visited Ear, Nose & Throat on October 2024
Royal Bolton Hospital has not yet replied.
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Review titled Amazing midwife and soon to be midwife
Rated 5 stars out of 5
by Katie - Posted on 16 October 2024
I’m so thrilled I was lucky enough to have L and S for my labour yesterday. 2nd time birth and I got my dream birth in the pool. I know they had a huge part in that as they put me at ease, were so kind and supportive and so knowledgeable with as little intervention as possible. I’m buzzing and my baby had a minimal distress birth this time and was born in his sack in the pool with no issues with heart rate. Amazing staff here and great care. Thank you and please recognise amazing midwives like these two. Their communication, manner and top knowledge helped me keep calm so my body kept working as it was meant to so I could have this dream birth.
Visited Maternity services on October 2024
Review titled Royal Bolton Hospital
Replied on 17 October 2024
Dear Katie, This is absolutely wonderful to hear and I am so glad that you had such a positive experience. I will of course feed this back to the team and pass on your lovely comments. Enjoy your new addition to the family and best wishes to you all. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Plastic surgery
Rated 1 star out of 5
by Harold Holburt - Posted on 21 September 2024
Appointment was confirmed by letter to attend Beaumont hospital. When I arrived today I was told that I had been referred back to royal bolton hospital. I havd never received a cancellation or transfer and was sent home without the expected treatment. Disgusted at the back of efficiency
Visited Plastic surgery on September 2024
Review titled Royal Bolton Hospital
Replied on 02 October 2024
Dear Harold, I am sorry to learn that there has been an error with your appointment. Our PALS team would be happy to look into this for you if you would like to contact us directly via email at PALS@boltonft.nhs.uk or by telephone on 01204 390193. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled GMMH Bolton Assessment Service
Rated 1 star out of 5
by Anonymous - Posted on 24 September 2024
Seen by the Bolton Assessment Service for adult mental health, which is a part of GMMH at The Royal Bolton Hospital, based in the Rivington Unit, K Block. I was seen as an urgent referral, and despite being told what would be actioned during my appointment, nothing that was said, was done. A complete waste of my time attending the appointment, and GMMH offered nothing during a mental health crisis.
Visited Adult Mental Illness on September 2024
Review titled Royal Bolton Hospital
Replied on 02 October 2024
Dear Patient, I am sorry to learn that you have not had a good experience with the Greater Manchester Mental Health NHS Foundation Trust assessment team. Should you wish for someone to contact you from the team to discuss this, the PALS team for GMMH can be reached via email at pals@gmmh.nhs.uk or by telephone on 0161 358 1687. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Genius!
Rated 5 stars out of 5
by Steve - Posted on 01 October 2024
For many years I’ve had double vision, it’s never really been sorted by the opticians until I saw the head honcho at Specsaver’s who told me I had diagonal double vision which was pretty rare and has never been picked up before? Only 30 years but hey ho! An appointment was made with the orthoptist at Royal Bolton Hospital.. The girl who who initially run me through all the tests and decided I needed a fresnel lense was brilliant, once she fitted it everything was so clear and totally single.. Perfection! No headaches, no eyes running, absolute dynamite, that girl deserves a pay rise! My eyes feel like they’re brand new out of the box. I had a follow up appointment and was seen by the senior Orthoptist she was fantastic as well. So I would just like to thank them both for giving me single vision once again.. Like I say Genius! Thank you both! Especially the girl who carried out the initial tests she worked really hard to get them in alignment.. Steve.
Visited Ophthalmology on September 2024
Review titled Royal Bolton Hospital
Replied on 02 October 2024
Dear Steve, I am so pleased to learn that you had such an amazing experience and outcome following your appointment with our ophthalmology service. I will certainly pass on your comments to the team and share what a difference that the care and treatment has made to you. Kind regards, Sharon Stringer Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust