Royal Blackburn Teaching Hospital
Haslingden Road, Blackburn, Lancashire, BB2 3HHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Awful wait times
Rated 2 stars out of 5
by John Timmins - Posted on 06 September 2024
Visited on 5/09/24, wait for the scan was great but then had to wait for 2 hours for a follow up meeting. We were advised that this service always runs behind as they only allocate short appointments and everyone runs over causing delays. Seems very inefficient and not very person centred
Visited Obstetrics And Gynaecology on September 2024
Royal Blackburn Teaching Hospital has not yet replied.
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Review titled Caring,professional superstars!
Rated 5 stars out of 5
by Mrs Jeanette Parkes - Posted on 08 August 2024
Although I am uner the care of Haematology yesterday was my 1st visit to the Chemo unit at Royal Blackburn. I was very anxious and nervous about all of this. From entry to leaving I received first class care, support and treatment. The lovely young nurse who looked after me was fab. Explained everything as the the day progressed. Lunch,water, cups of tea helped the day progress. I was there longer than I will be in future to check no reactions. O came away with a sense of relief about my visit next week. I imagine a tough area to nurse but you are all the right people. Bless you all. I also had a lovely visit from my Haematology cancer nurse. Again so reassuring. Thank you all.
Visited Haematology on August 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 08 August 2024
Dear Jeanette, Many thanks for your positive feedback regarding the care and treatment you received by the Chemotherapy Unit at Royal Blackburn Teaching Hospital when you attended for your first treatment session. What a wonderful review for the staff in Haematology and Chemotherapy. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. Thank you for sharing this. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes for your ongoing treatment. Kind regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Another excellent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2024
I have been to the Royal Blackburn 3 times in the past few weeks. Each time staff have been brilliant. Today from reception to nurses and radiographer excellent care and service. Staff explaining the MRI procedure and putting me at ease. From start to finish I could not have asked for anything better. Thank you all.
Visited Diagnostic Imaging on July 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 22 July 2024
Thank you for taking the time to tell us about your recent visit to the Radiology Department at Royal Blackburn Teaching Hospital for an MRI procedure. It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Caring staff
Rated 4 stars out of 5
by Finn - Posted on 19 July 2024
I got sent to ambulated care in a lot of pain and the receptionist could see how much pain I was in and got me seen as quickly as possible. The staff were really caring, they made me feel better even though I was in pain and took the time to understand my problems unlike other areas of the hospital where it’s rushed. They also offered me painkillers and a room I could rest in too. They took the time to look into multiple possibilities and kept me updated as much as possible as well as offering refreshments and sandwiches. Many thanks to the nurses and receptionist there for your help.
Visited Accident and emergency services on July 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 19 July 2024
Dear Finn, Thank you for taking the time to tell us about your recent visit to the Ambulatory Emergency Care Department at Royal Blackburn Teaching Hospital. It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Poor Service
Rated 2 stars out of 5
by Alan Cox - Posted on 22 July 2024
For the 2nd Time in 6 months the Pharmacy has been utterly shambolic. The treatment prior to this Dept being involved was exemplary. The log jam is incredibly poorly managed and needs addressing
Visited Pharmacy services on July 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 23 July 2024
Dear Alan, Thank you for taking the time to share your feedback on the NHS Website regarding your visits in the last 6 months to the Pharmacy at Royal Blackburn Hospital. I am extremely sorry to hear of this experience and have fed your comments back to the senior staff for the department. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations Team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate your concerns. We are committed to improving future services and this would help us to make appropriate changes. Once again please accept our apologies for your experience and the inconvenience it has caused. Kind Regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Excellent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2024
This was my 5th visit to Royal Blackburn in the past 3 weeks. Each time I have received excellent care and treatment. My visit to Cardiology was very good. Reception staff friendly on arrival. I went in dead on time of appointment. The young lady who did my echocardiogram was polite, reassuring and excellent at her job. Thank you everyone.
Visited Cardiology on July 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 29 July 2024
Many thanks for your positive feedback regarding the care and treatment you received at Royal Blackburn Teaching Hospital during your recent visits to the Cardiology department. What a wonderful review for the staff who always strive to deliver, safe, personal and effective care, thank you for sharing this and it is a pleasure to share this with the team. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2024
I have visited Haematology, had a bone marrow biopsy and today (Sunday) a CT scan. I am grateful to the NHS for the speed and professionalism I have experienced. Today at Radiology the young lady was lovely. Everything happened on time and my anxiety quickly disappeared. Thank you all for looking after me.
Visited Diagnostic Imaging on July 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 09 July 2024
Thank you for taking the time to tell us about your recent visit to the Haematology Department and Radiology Department at Royal Blackburn Teaching Hospital for a bone marrow biopsy and CT scan. It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care. If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services. You can contact the team by email at patientexperience@elht.nhs.uk. Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Amazing care.
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2024
I had a bone marrow biopsy at Blackburn Royal last week. I was a little scared after reading the leaflet but the two nurses who looked after me were brilliant. They soon put me at ease and the whole process was done professionally and I only felt slight discomfort for a few seconds. From start to finish the nurses were 1st class and I can't thank them enough.
Visited Haematology on July 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 09 July 2024
Many thanks for taking the time to provide your feedback about your recent bone marrow biopsy at Royal Blackburn Teaching Hospital. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Caring Treatment
Rated 5 stars out of 5
by Julie Birnie - Posted on 12 July 2024
I can't praise the Rhinolgist and all the staff in ENT enough. Their thorough professionalism and caring attitude put me at ease and gave me confidence that my issues would be resolved.
Visited Ear, Nose & Throat on July 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 15 July 2024
Dear Julie, Many thanks for your positive feedback regarding the care and treatment you received by the Rhinologist and all the staff in the ENT department following your recent visit at Royal Blackburn Teaching Hospital. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. Thank you for sharing this. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Terrible, it's not fit for purpose
Rated 1 star out of 5
by Seane - Posted on 03 July 2024
My autistic Son , who is also epileptic & non verbal came in having loads of seizures & was diagnosed the 1st day with respiratory Pneumonia , he was given antibiotics & air to help with his breathing . Speech & language team get involved a couple of days later , recommend ng tube , say they will monitor & then you don't see them for 5 days . Moved to the ward due to improvement, but everything is so slow. The nurse on Sunday was useless, extra meds were nearly given & she kept disappearing. Nothing gets done at the weekend. He should of been discharged 5 days earlier , but due to waiting for people to do there job , he was just sat in a bed when someone who else could have had it. Especially when there's people led on a bed in the corridors. The fact you have no Neurologist & have to rely on Royal Preston is a disgrace. Why does it take them 2 days to reply to Blackburn? We were in for 6 weeks last year & it was bad but its even worse now . How Royal Blackburn isn't in special measures is beyond me, its an absolute disgrace & needs new people in to run it .
Visited Don't know on June 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 09 July 2024
Dear Seane, Thank you for taking the time to share your experience on NHS Website in respect of your son's recent admission to Royal Blackburn Teaching Hospital. I am very sorry to hear of your recent experience. In order for us to pass on your comments to the relevant team, it would be really helpful if you could contact us to provide more details of the ward / department visited so that we can ensure your comments are brought to the attention of the senior staff and shared with the team. You can email the Patient Experience Team at patientexperience@elht.nhs.uk, or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Kind regards Sarah Ridehalgh Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust