Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal Berkshire Hospital.
Reviews
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Review titled Fantastic care
Rated 5 stars out of 5
by Dean Chamberlain - Posted on 08 December 2022
I had been suffering acute pain and discomfort in my back and abdomen for some weeks and eventually the pain was so bad my son called 999. When we arrived at Reading A&E I cant honestly remember too much as I was in so much pain but I seemed to get through A&E quickly and get some pain relief. I had acute pancreatitis and apparently was passing gall stones which was what the pain was. The care I received from all at RBH was magnificent, the Doctors and Nurses all absolutely brilliant. I just wanted to say a monster thank you and also to say that not everything in the NHS is broken as the media are desperate to say at the moment. Thank you NHS (Royal Berks) you were brilliant.
Visited Don't know on November 2022
Review titled Royal Berkshire Hospital
Replied on 12 December 2022
Dear Dean Many thanks for providing feedback on your care in our A&E and gastroenterology department at the Royal Berkshire Hospital. It is very reassuring to read that you received great care and that the clinical teams were so efficient and effective. Your review has been shared with both teams and we hope you are now feeling much better. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Outstanding practice
Rated 5 stars out of 5
by Laura M - Posted on 30 November 2022
Hopkins Ward , all staff were polite, professional, supportive and helpful. I felt safe and well looked after and would like to thank everyone involved in my care.
Visited Breast Surgery on November 2022
Review titled Royal Berkshire Hospital
Replied on 07 November 2023
Dear Laura, Thank you so much for your lovely words of thanks towards our staff. It is greatly appreciated. Best wishes, Patient Experience Team
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Review titled Outstanding practice
Rated 5 stars out of 5
by Laura M - Posted on 30 November 2022
Hopkins Ward , all staff were polite, professional, supportive and helpful. I felt safe and well looked after and would like to thank everyone involved in my care.
Visited Breast Surgery on November 2022
Review titled Royal Berkshire Hospital
Replied on 05 December 2022
Dear Laura Thank you for your feedback - it has been shared with the team on Hopkins, who will be delighted that you felt so well cared for. We hope you are recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Not very helpful
Rated 3 stars out of 5
by Anonymous - Posted on 13 April 2023
I attended an appointment going back last year at the orthopaedic department to have an mri scan on my ankle. For them to tell me the results would be with my doctor in a few weeks. A couple of months later and I still Haven’t received them. Iv just had to contact the orthopaedic department to see if they have my results which they did but can’t tell me over the phone. The receptionist was moody and rude and made you feel like she didn’t want to help at all. It makes you feel like you can’t even ring up to get your results you need without being judged. I thought being a receptionist you had to be helpful and friendly clearly not in her eyes.
Visited Orthopaedics on November 2022
Review titled Royal Berkshire Hospital
Replied on 09 May 2023
Dear Patient Thank you for posting about your experience - we are very sorry to read that it was not a positive one. We would encourage you to contact our PALS team (0118 322 8338 or email PALS@royalberkshire.nhs.uk) if you would like your concerns investigated in more depth. The directorate manager has spoken with the orthopaedic clinical admin team and the reception team regarding your feedback and reminded them of the importance of polite and appropriate behaviour when dealing with enquiries. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled The best care.
Rated 5 stars out of 5
by Charlie Arnold - Posted on 13 November 2022
Following a somewhat embarrassing accident, I was in a very bad state, hemorrhaging uncontrollably. I am stubborn and my fiancée had to put her foot down eventually to get me to A&E... I definitely left it later than I should have! At every single stage I was treated so incredibly well. Nothing was taboo, nothing was too much to handle. The fact that they also instantly recognised my partner as my partner, rather than a "friend" made the situation more comfortable. It's unfortunately still rare to have same sex relationships recognised. Every single person who dealt with me had impeccable bedside manner, everything was explained in detail in a way that I would understand and they even humoured my weird questions to keep me distracted. I don't think I've ever had so many people look at my "bits" before and yet it never felt uncomfortable... I actually feel quite emotional about how well I was looked after. From checking in at A&E, to the gynae team, the anesthesiologists, all of the nurses, the porters. I honestly couldn't have had a better experience from a really quite scary situation. I can't thank anyone enough and I just want to share my appreciation for the care, respect and love that pours out of everyone I had the pleasure of meeting.
Visited Accident and emergency services on November 2022
Review titled Royal Berkshire Hospital
Replied on 14 November 2022
Dear Charlie Thank you so much for posting such positive feedback about your care at the Royal Berkshire Hospital . Your review has been shared with the A&E Team - they will be delighted that you felt reassured and comfortable and were treated with dignity and respect. We hope you are now recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Absolute angels and I cannot be more grateful
Rated 5 stars out of 5
by Hollie Ridges - Posted on 10 December 2022
I was booked in for induction 15/11 as I was nearly 2 weeks overdue. They were super prompt in finding me a bed in marsh ward. The midwives were lovely and got the induction process moving quickly. They discussed my options and I opted for the balloon . This has to remain for 24 hours before next assessment. I was given the option to go home for this time, or to stay in hospital. I chose to stay in hospital in case anything happened (I.e balloon coming out) My partner was allowed to stay while I was there which was lovely. When I was ready for delivery, I was taken to the delivery suite where 2 (again lovely) midwives stayed with me the whole 9 hour labor, they monitored me and baby constantly and kept me informed as there were several potential complications they were keeping a close eye on. My natural birth turned into an emergency c-section due to further complications and the whole team were just amazingly quick to act and to deliver my baby as safely as possible. They kept me informed of everything happening. I was rushed into theatre within minutes of the decision being made where the surgical team were waiting and didn’t waste a single minute. My baby girl was safely delivered and I was sutured up within 20 minutes of entering. Absolutely incredible surgical team. I was then taken to iffley ward where I stayed for a further 2 nights. The midwives were incredible. There was one midwife in particular( I called her my angel ) who really looked after me, from helping me clean myself up changing my padded underwear. To realising I was shattered and taking my daughter away for a couple of hours to feed and look after so I could get some sleep. And just being super chatty and friendly. My blood pressure etc was monitored regularly to make sure I was ok. My daughter was monitored closely too. They came to every alarm call, yes, you could be waiting a few minutes at a time, but these nurses were absolutely rushed off their feet . They were all working so hard. The care I received from all the staff in all the departments of maternity was outstanding and although my birth plan didn’t go according to plan, they all played their part in making me feel safe, secure and making the experience as stress free as possible. I cannot thank the team enough. We really need to protect our nhs workers. They have an extremely demanding job, and just work their butts off . Thank you again to everyone involved who delivered my baby girl and looked after me. You’re all hero’s in my eyes x
Visited Maternity services on November 2022
Review titled Royal Berkshire Hospital
Replied on 12 December 2022
Dear Hollie Congratulations on the birth of your new daughter and thank you for taking the time to post in such detail about your experience on our maternity unit. The team will be delighted to read that, despite the emergency C-section, your experience was still positive and that you felt safe, well cared for and were kept fully informed throughout the birth. We hope that you are recovering well from your surgery and that you are enjoying your new addition! Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Outstanding practice
Rated 5 stars out of 5
by Laura M - Posted on 30 November 2022
Hopkins Ward , all staff were polite, professional, supportive and helpful. I felt safe and well looked after and would like to thank everyone involved in my care.
Visited Breast Surgery on November 2022
Review titled Royal Berkshire Hospital
Replied on 07 November 2023
Dear Laura, Thank you so much for your positive and kind comments. It is good to hear you felt safe and we hope you've since made a good recovery. Best wishes, Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Appointment letter
Rated 4 stars out of 5
by Anonymous - Posted on 10 November 2022
I received a generic letter advising I had an appointment on 10/11. It wasn’t clear what the appointment was for. It transpired it was for a procedure but it would have saved me a phone call if the letter had stated that.
Visited Ophthalmology on November 2022
Review titled Royal Berkshire Hospital
Replied on 14 November 2022
Dear Patient Thank you for providing feedback - it would be very useful if you could contact our PALS Department to give more details so that we can investigate and make sure improvements are made. PALS can be contacted by emailing PALS@royalberkshire.nhs.uk or by calling 0118 322 8338. Thank you Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Lucky to have such a great hospital
Rated 5 stars out of 5
by Naomi - Posted on 29 November 2022
I came to A&E on 30th Oct as I had a painful swelling in my face near my gland and ear and the pain was becoming unbearable. I was seen about 8 hours after arriving and the Doctor sent me to get scanned and then referred to the Dorrell Ward. The treatment, care, kindness and professionalism was so impressive from everyone I came into contact with. I was in a lot of pain and was given codeine and although I had to discharge myself having been on a drip of antibiotics, they told me I could come back should I need to. Have been meaning to share this positive review since then. I made full recovery (the antibiotics worked after a few days) and I am just grateful to the people there at RBH. Thanks so much.
Visited Ear, Nose & Throat on October 2022
Review titled Royal Berkshire Hospital
Replied on 01 December 2022
Dear Naomi. Thank you for this positive feedback about your experience in our Emergency Department and on Dorrell ward, it is good to read that you are now recovering. I have passed your message on to the teams involved as it will be much appreciated. Kind regards, Rachel Cripps - Patient Experience Facilitator.
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Review titled PALS
Rated 5 stars out of 5
by Sally Kafir - Posted on 21 October 2022
PALS provide an efficient, and professional service to patients. Very kind and empathetic team. Thank you.
Visited Don't know on October 2022
Review titled Royal Berkshire Hospital
Replied on 24 October 2022
Dear Sally Thank you for feeding back about our PALS service - it is great to hear that you found them so helpful and empathetic. Your review has been shared with the team and their senior managers. Patient Experience Team, Royal Berkshire NHS Foundation Trust
Information supplied by Royal Berkshire NHS Foundation Trust