Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal Berkshire Hospital.
Reviews
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2023
A day case operation, I was kept informed by the team every step of the way along the process before and after my op. The staff were very friendly and helpful
Visited Urology on February 2023
Review titled Royal Berkshire Hospital
Replied on 13 March 2023
Dear Patient Thank you for posting feedback regarding the care during your day case procedure. Your kind words have been passed to the urology team and to ADSU. We hope you are now recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Fantastic Care
Rated 5 stars out of 5
by Anonymous - Posted on 03 March 2023
My son went to A and E on 19th Feb after a rugby accident. The team were all professional, warm and saved his life. They foresaw issues before they occurred and remain calm at all times, even when worried about what the outcome might be. Many of the staff involved stayed beyond the end of their shifts to enable the best possible outcome for him. Outstanding and I cannot thank them enough.
Visited Accident and emergency services on February 2023
Review titled Royal Berkshire Hospital
Replied on 07 March 2023
Dear Parent Thank you for posting a review about your son's care in our Emergency Department. It is fantastic to read that the staff went above and beyond to look after him and your feedback has been shared with the team and their senior managers. We hope your son is doing well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Outstanding
Rated 5 stars out of 5
by Elizabeth Greenhalf - Posted on 11 February 2023
My son was admitted to A&E on 7th Feb 2023. The A&E department was absolutely heaving with people & children. They were understaffed & overrun. But they were working to the best of their ability to deal with every case. Their care & compassion was outstanding. They were brilliant throughout the evening, even though they were clearly under a lot of pressure. I witnessed some nurses go above & beyond for a couple of children to make them feel safe & comforted. It really was something to see. I was exhausted after a mere few hours, but the nurses powered through with a constant smile. Even overheard a nurse at one point talking to another that had sacrificed his break to get through his work load. Bless him. It didn’t stop there. When my son was eventually admitted to Lion Ward, the staff there were also fantastic. Constantly making sure we were comfortable & ok. Making sure we had everything we needed. They took care of my son & myself throughout the entire stay & were absolutely amazing. The NHS staff are truly a credit to themselves & their profession at this hospital. Showing an unwavering level of compassion & care for each individual patient & families.
Visited Accident and emergency services on February 2023
Review titled Royal Berkshire Hospital
Replied on 14 February 2023
Dear Elizabeth Thank you for taking the time to post a review of your experience attending our Children's A&E and Paediatric ward with your son. It is fantastic to hear that you had such good care and that the staff demonstrated such compassion and commitment. Your feedback has been shared with both teams and their senior managers. We hope your boy is now making a good recovery. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Consultant
Rated 3 stars out of 5
by pearl judith clarke - Posted on 22 February 2024
My consultant was attentive and caring, he listened to my concerns and understood that I was nervous and anxious to know that my condition was stable but he was honest when asked that at the moment there was no miraculous cure. I saw him in clinic but now I am discharged. He never made me feel hurried and gave his time even though he is a very busy man. He is a credit to the Royal Berks.
Visited Oral and Maxillofacial Surgery on February 2023
Review titled Royal Berkshire Hospital
Replied on 15 March 2024
Dear Judith, Thank you for your very kind feedback for the consultant that saw you recently. It is good to hear that he helped you feel listened to and that he made sure you didn't feel rushed. Many thanks again, The Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Adult Day Surgery Unit - Feedback
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2023
The Adult Day Surgery Unit were so caring and kind, from the admissions team, nurses, Healthcare Assistants... everybody. I felt very well looked after The consultant was excellent, very straight talking, forthright and clear exactly what I would need her to be. Thank you for looking after me so well and showing such care.
Visited Gynaecology on February 2023
Review titled Royal Berkshire Hospital
Replied on 09 February 2023
Dear Patient Thank you for the positive review of your care on our Adult Day Surgery Unit. It is fantastic to read that you felt so well looked after and that everyone was so professional. Your feedback has been shared with the team, who will be delighted. We hope you are recovering well after your procedure. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled General care
Rated 2 stars out of 5
by David Wright - Posted on 04 February 2023
The care we received was very variable and it would appear that nurses were able to counter doctors orders. I was subject to very sexiest language and attitudes from nurses (I could not be my daughters main carer as a man) and we were not given the parking waiver and I’ve spent £60 in parking when I could have had it for free.
Visited Children's & Adolescent Services on February 2023
Review titled Royal Berkshire Hospital
Replied on 16 February 2023
Dear David I am so sorry that you felt this way after your stay with your daughter on Lion Ward; what you experienced falls below our usual standard of care. If you would like to discuss the issues in more detail, please don’t hesitate to contact me via our PALS Team on 0118 322 8338 or email PALS@royalberkshire.nhs.uk. I hope your daughter is now recovering well. Claire Lord, Matron for Paediatrics and Neonates
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Review titled Thank you again RBH and NHS
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
I attended for endometrial ablation. As always, overall I was impressed with my experience. There was one part which was not as I would expect it to be (topic of conversation during the type of procedure), however I fed back via PALS and received the best response within 1.5 hours. It’s true that it is how feedback is taken and responded to that can influence how you feel and I’m relieved no other woman will experience this in the future due to the learning. Thank you for this service which allows medical staff to focus on patients. There are some wonderful people in this hospital who commit to their roles well. Again, on calling the department to find out if it was the post impacting my biopsy result, I was immediately informed honestly of the situation. In the same call, I indicated my treatment preference and within 6 days an appointment letter arrived. This is exceptional. The appointment was to time and I liked the guidance to get my post procedure prescription whilst waiting for the pre meds to take affect. I was surprised at the free prescription- what a refreshing change! The advice from the consultant on when to take the tablets was helpful, meaning I avoided unnecessary pain. The consultant was excellent. The nurses were attentive. I appreciated the consultant observer taking time to thank me for allowing him to see a treatment he may introduce to his setting- this I found very respectful. The room was well prepared. Thank you to all concerned. Please could the hospital consider needing to wear face coverings during surgical procedures - with all precautions in place and being outside of a pandemic, I do think that a patient should be able to breathe freely. There is some pain/ discomfort and risk of nausea and deep air breathing helps.
Visited Gynaecology on February 2023
Review titled Royal Berkshire Hospital
Replied on 22 February 2023
Dear Patient Thank you so much for taking the time to feedback on your experience within the gynaecology department at the Royal Berkshire Hospital. Your comments will be shared with the team who will be delighted that you found them attentive and respectful. We are sorry that you felt restricted wearing a face covering during your procedure. We want all our patients to feel as comfortable as possible and apologise that support was not given to you to remove your mask at that time. This will be shared with the team to improve our practice for the future. Lisa Evans Lead Nurse Gynaecology Royal Berkshire NHS Foundation Trust
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Review titled Reassured
Rated 5 stars out of 5
by Peter Hunt - Posted on 31 January 2023
Visited Adult Day Surgery Unit yesterday. On arrival I was seen by the Nurse and shown to Ward immediately. Every member of staff in that unit are a credit . Happy,professional and very reassuring , nothing was too much . It made a very worrying day a much better experience.
Visited General Surgery on January 2023
Review titled Royal Berkshire Hospital
Replied on 31 January 2023
Dear Peter Thank you for posting feedback about your visit to the Adult Day Surgery Unit at the Royal Berkshire Hospital. We are very pleased to read that you felt so reassured during what could have been a very anxious appointment. Your kind comments have been shared with the team on ADSU and their managers. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Excellent service
Rated 5 stars out of 5
by Sarah D - Posted on 11 January 2023
I brought my dad to the eye clinic to have laser treatment for diabetic retinopathy. Everyone that we saw at the department, was so kind, professional and efficient. My dad has dementia and is in a wheelchair, I was able to go in the room with him when he had the treatment done, this was something that my dad was worried about. The appointment was at 2:30, we were seen straight away, had an eye test, eye drops done and leaser treatment. We were out by 3:35 Thank you to an amazing team :)
Visited Ophthalmology on January 2023
Review titled Royal Berkshire Hospital
Replied on 11 January 2023
Dear Sarah D Thank you for posting feedback following your Dad's visit to the eye clinic for laser treatment - it is very positive to read that you received great care and that everyone was friendly and professional. Your review has been shared with the eye team and we hope your Dad is now recovering well after his procedure. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Not helpful
Rated 2 stars out of 5
by Wendy Horsey - Posted on 05 January 2023
My GP referred me for a gynaecology ultrasound. I received a letter from Royal Berks via email confirming the time and date of appointment. I’m not familiar with Reading so set my sat nab for the address on the letter - London Road. It’s not until I’d been up London Road several times and couldn’t find it that I rang, told them where I was and asked how to get to the clinic only to be told that I was trapped in the one way system! Not helpful. I finally parked up in a side road, deciding to walk. I rang them again and was told the clinic is actually in Craven Road. A complete waste of time; when I finally arrived at the clinic it was too late to have the ultrasound. Please, please, please put the address of the department where the appointment is being held on the letters. Not everyone is familiar with Reading, and it would avoid confusion, stress, anger and NHS time. As a final kick in the gut, the web address at the clinic to allow me to leave feedback was also wrong.
Visited Gynaecology on January 2023
Review titled Royal Berkshire Hospital
Replied on 06 February 2023
Dear Wendy We are very sorry to read that you had trouble finding the appropriate department and that you missed your appointment because of it. London Road was the historical address for the main hospital and is still relevant for some departments based in the North Block of the site. However, as the main entrance and the multi storey car park is now based on Craven Road and most patients use that access, we need to reflect that in our correspondence, so thank you for raising this issue. Our website does feature the Craven Road address https://www.royalberkshire.nhs.uk/our-locations/royal-berkshire-hospital/ However, changing existing electronic templates for letters and leaflets may take a little longer but please be assured that this is being addressed. Patient Experience Team, Royal Berkshire NHS Foundation Trust
Information supplied by Royal Berkshire NHS Foundation Trust