Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Berkshire Hospital.
Reviews
-
Review titled Wait times too long with no expectations or treatment
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2022
Came in with complaint of painful abdomen. Triage and bloods within 30 minutes - great. No expectation set or offered when asked for how long until a diagnosis. 4 hours later still nothing. Haven’t eaten or taken meds and haven’t been told what I can and can’t do or offered anything. Sleep deprived, in pain in a growing room with no updates offered. This can’t be good enough.
Visited Accident and emergency services on October 2022
Review titled Royal Berkshire Hospital
Replied on 27 October 2022
Dear Patient, Thank you very much for providing feedback about the Emergency Department (A&E). We are very sorry to hear about your recent experience and Matron for A&E has shared your review with the triaging team to ensure that they provide an idea of waiting times and expectations when triaging. A&E will soon be getting screens that will provide live and up-to-date information on waiting times and what is happening within the department, which will hopefully improve the patient experience and help with expectations. Please accept our sincere apologies for your experience. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Human and empathetic care
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2022
Visited A&E with my poorly 5 year old. Have nothing but good things to say about the experience from the receptionist to the doctor. We are being transferred to the JR but while we wait the nurse bought me a cup of tea and a sandwich. Small acts of human kindness go such a long way for a desperately worried Mummy in the middle of the night. The doctor was charming with my son despite him being very grumpy. NHS staff are angels who walk the earth. Thank you Royal Berks.
Visited Accident and emergency services on October 2022
Review titled Royal Berkshire Hospital
Replied on 06 October 2022
Dear Parent Thank you for the wonderful review of your son's care in our Children's A&E department. Your feedback has been shared with the team, who will be delighted. We hope your little one is now feeling better... Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled NHS at its best.
Rated 5 stars out of 5
by John - Posted on 12 October 2022
Visited The Eye Accident and emergency clinic 11 October in the afternoon. I was triaged within a few minutes to assess my eye injury. I sat for a few minutes after and was asked how painful is my injury on a scale 1-10 by a nurse, within a few more minutes I was called by a Doctor. A thorough examination of my eye was performed and drops administered, to reduce the pain. I was released with a further checkup in two weeks. What else can I say. Thank you, thank you, thank you. You are everything I hoped for. NHS Staff at every level helped me find the clinic when I could not see or find you, offering me a wheel chair etc. The receptionist was empathetic and understanding ...the Nurses were exemplary professionals, the Eye Doctor conducted my tests with empathy and the professionalism expected , even the consultant came to confirm the diagnosis and clear me to go home. You you all touched my soul. Please accept my deepest thanks.
Visited Eye - accident and emergency services on October 2022
Review titled Royal Berkshire Hospital
Replied on 12 October 2022
Dear John Thank you for posting a review of your experience in our Eye Casualty Department. It is fantastic to read that you received such a positive and professional service from every member of staff in the Ophthalmology Team. Your kind words have been shared with the team and their senior managers, and we hope that your eye injury is recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Excellent team working in breast screening
Rated 5 stars out of 5
by Sally Kadir - Posted on 18 October 2022
I was very anxious when I arrived at Breast Screening. However the receptionist was very welcoming and the waiting area was calm, airy and stress free. I saw various members of the medical team who were all friendly, professional and efficient. Thank you so much.
Visited Breast cancer services on October 2022
Review titled Royal Berkshire Hospital
Replied on 19 October 2022
Dear Sally It is great that your experience in our Breast Screening service was so positive. Your review has been shared with the team and their senior managers, so thank you for taking the time to post feedback. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Caring and responsive
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2022
I had two unco-ordinated hospital appointments on the same day at different hospitals. The ENT nurse and consultant were very accommodating to ensure that I could manage this. They were very efficient, extremely caring and informative and I was pleased to receive my clinical letter the same evening.
Visited Ear, Nose & Throat on September 2022
Review titled Royal Berkshire Hospital
Replied on 26 September 2022
Dear Patient Thank you for your feedback regarding your care in our Ear, Nose and Throat Department. It is very positive to read that the team were caring and professional - your review has been shared with them and their senior managers. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Misunderstand their mission statement
Rated 1 star out of 5
by Eyesdisapointedwidulot - Posted on 23 September 2022
Arrived at 1345 for 1415 appointment, called close on 1500,told to stay in my seat, nurse then called another person for treatment, when I made a comment about waiting, the response' you came here early'. I was then told' you can walk out',which I did as instructed,as I wanted to avoid a confrontation with a staff member who lacked customer service skills&empathy with patient. This appointment was nearly two years from my last visit and twice changed by letters this really inline with the four words in your mission statement????
Visited Ophthalmology on September 2022
Review titled Royal Berkshire Hospital
Replied on 05 October 2022
Dear Patient Thank you very much for your feedback. I am very sorry to hear about the poor service you had at your recent consultation. This is not the level of service we strive to deliver every day nor the experience of most of our patients. I have shared your feedback with the department team, where it will be used to improve the patient experience. Please accept my sincere apologies on behalf of the Ophthalmology Department for your experience. Rafael Fernandes, Matron Head & Neck
-
Review titled Great service and care
Rated 5 stars out of 5
by MR F A LALJI - Posted on 29 September 2022
We had an emergency with our 3yo, who was admitted to the Dolphin Ward after being attended to in Children's A and E. The care and attention she received was exceptional. The nurses and all the care workers were fantastic. Thank you all for everything.
Visited Children's & Adolescent Services on September 2022
Review titled Royal Berkshire Hospital
Replied on 03 October 2022
Dear Mr Lalji Thank you for posting a review of the care that your daughter received in our paediatric emergency department and on Dolphin Ward. It is great to hear that she received exceptional care and we hope she is now recovering well. Your feedback has been shared with the paediatric team. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Poor comunication
Rated 1 star out of 5
by Anonymous - Posted on 15 October 2022
Mum was admitted after a bad fall, it took a number of calls over 48 hours to be able to talk to someone for a report of how mum was. she is now on Burghfield ward, which is virtually impossible to get an answer from, when I do, I am told she is eating and drinking and sitting by her bed and not complaining of any pain yet the hospital social worker has tried to talk to mum on three occasions and all mum says is how much back pain she has, All I want is an honest report of mums condition when I phone the ward and speak to her designated nurse not a load of lies, mum is a frail 85 year old , I have cancer and live 200 miles away and am also a carer for a family member so cannot at the present time visit mum. This must be one of the worst hospitals in England.
Visited Geriatric Medicine on September 2022
Review titled Royal Berkshire Hospital
Replied on 18 October 2022
Dear Relative Thank you for posting a review. We are very sorry that you are experiencing problems in contacting the ward where your mother is being cared for, and that you feel that you are not receiving accurate updates. All of our elderly care wards strive to work closely with family to keep them updated so it is disappointing that this isn’t your experience. If you would like to contact me directly to discuss this in more detail, or to arrange that the team calls you daily to give you updates, please don’t hesitate to do so. Lisa Moyles Matron for Specialist Medicine Tel: 0118 322 7508 Email: lisa.moyles@royalberkshire.nhs.uk
Information supplied by Royal Berkshire NHS Foundation Trust