Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Breast Surgery Adsu
Rated 5 stars out of 5
by Tracey Brightman - Posted on 24 October 2023
I have been extremely lucky and grateful with the treatment of the breast care team from the amazing consultant and his support team including the above and beyond medical secretary. Adsu were efficient and caring, and anaesthetists reassuring and professional. Hopefully my experiences at Royal Berkshire will be limited but I am in awe of the Breast Department from original diagnosis to surgery to whatever it leads to. Thank you Royal Berkshire Hospital
Visited Breast Surgery on October 2023
Review titled Royal Berkshire Hospital
Replied on 26 October 2023
Dear Tracey Thank you for taking the time to post a review during what must be a worrying time for you - your kind words have been shared with ADSU and the breast care team. Both teams will be delighted to read that you experienced reassuring and efficient care during your patient journey. We hope you are recovering well from your surgery. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Tough start
Rated 4 stars out of 5
by Anonymous - Posted on 12 October 2023
I visited the breast screening service this morning following a 2 week wait referral for a breast lump. On arrival I was met by a very cheery receptionist who checked me in and sorted my paperwork. Sadly I needed to change some details and was called through prior to this being completed. The nurse practitioner I was seen by was ver short and rude to me as my questionnaire was still with the reception team (all completed), she told me that was no use to her. She was cursory at best, there was no attempt to welcome and reassure me at a time when I was alone and understandably worried about what was to come. She then examined me, told me she couldn’t feel anything she was worried about, “it could be a cyst but if so it’s atypical” - as a clinician I can understand this terminology but if I was a layperson this could be frightening. She told me she would arrange a mammogram and ultrasound anyway. I was handed a form and told to go to main x-Ray! Thank god for the radiology team! They were superb! The radiographer who performed the mammogram was kind, gentle and reassuring. The radiologist who reviewed the results and then performed the ultrasound was excellent and could not have been kinder. Please pass on my thanks to the lovely team in X-Ray as they restored my faith in the process.
Visited Breast cancer services on October 2023
Review titled Royal Berkshire Hospital
Replied on 17 October 2023
Dear Patient Thank you for posting a review of your experience. It is great that your care in Radiology was excellent but we are sorry to hear that you did not have a good experience in the Breast Clinic on this occasion. Your feedback is really useful in helping us to improve the service and the issues you have raised will be discussed in a team meeting tomorrow for shared learning. If you would like to discuss your experience further, please contact our PALS team (0118 322 8338 or PALS@royalberkshire.nhs.uk) to arrange a meeting with the matron. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Exemplary
Rated 5 stars out of 5
by Ian - Posted on 05 October 2023
This was a really excellent experience and I was lucky enough to benefit from the decades of experience of the nurse who treated me. I was seen quickly, triage was in a few minutes. Seen and an X-ray done within about half an hour. The highest quality of care, extremely person centred, personable and warm. This was the case last time I had to come here too. Even the receptionist was lovely. The whole team should be very proud of the care they are giving to the community. Thank you.
Visited Accident and emergency services on October 2023
Review titled Royal Berkshire Hospital
Replied on 09 October 2023
Dear Ian Thank you for your very positive feedback regarding your visit to our Emergency Department - it is fantastic to read that you were treated so quickly and with such warmth and care. Your lovely review has been shared with the ED team and their senior managers. We hope you are recovering well from your injury. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Pre op chaos
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2023
Pre op assessment unit was absolute chaos. No privacy or respecting patients dignity. Doors all open so everyone could hear. Weighing in corridor hope you don't mind everyone knowing your weight. No queueing system, area not fit for purpose.
Visited Don't know on September 2023
Review titled Royal Berkshire Hospital
Replied on 26 September 2023
Dear Patient Thank you for your feedback; this is really useful in helping us to improve the service. The matron for pre-op has reviewed the clinical area with the team and we recognise that we have not fully adapted to the new surroundings since moving into the new space. The team will with immediate effect move the weighing scales to an alternative area to ensure privacy can be maintained for patients. We are also sourcing a solution for the doors being left open with our IT teams as the Wi-Fi connection can be compromised when the doors are shut. To reassure you, all patients coming to pre-op have a booked appointment and are escorted into the unit to check in by our reception team. This ensures that patients are seen within time order for their appointments. We are sorry that your experience was poor on this occasion but your review has helped us to reassess the new set-up so hopefully future patients will have a better experience . Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Waiting For Scan Results
Rated 3 stars out of 5
by Leslie Culver - Posted on 15 November 2023
On 14th Sept. I had a CT Angio at the request of an Interventional Radiologist. Some 8 weeks on I am still unable to get even a telecon consult to discuss the results and next steps despite multiple calls to the Radiology Appointments Centre. Poor show!
Visited Diagnostic Imaging on September 2023
Review titled Royal Berkshire Hospital
Replied on 17 November 2023
Dear Leslie, Thank you for your feedback. We would like to apologise for the difficulties you've had in contacting the Radiology Appointments Centre. We've sent your feedback to the senior managers of this service, and asked them to look into why you've not yet had any follow up appointment about your results. To allow the Radiology Service to find your records and look into what is happening, please can you email us and we will contact you directly: patient.experienceteam@royalberkshire.nhs.uk Best wishes, Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Excellence in every area
Rated 5 stars out of 5
by Yvonne Kedge - Posted on 01 December 2023
In every aspect of my treatment in ENT has been of the highest clinical standard and care. I am extremely grateful to every member of staff I met or spoke to on the telephone for their patience and kindness.
Visited Ear, Nose & Throat on August 2023
Review titled Royal Berkshire Hospital
Replied on 05 December 2023
Dear Yvonne, Thank you so much for your kind words and positive feedback. We have passed this on to the ENT team and shared it with our other colleagues. Best wishes, Patient Experience Team
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Review titled Could not have been better
Rated 5 stars out of 5
by David Williams - Posted on 03 August 2023
I was referred for tests and then to see a gastroenterologist. At every stage, I encountered kind and considerate members of staff. and I very much appreciate the thorough and professional care I received.
Visited Gastrointestinal and Liver services on August 2023
Review titled Royal Berkshire Hospital
Replied on 07 August 2023
Dear David Many thanks for providing feedback about your care at the Royal Berkshire Hospital. It is wonderful to read that the gastroenterology staff looked after you so well and that you had such a positive experience. Your review has been shared with the team involved. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Good treatment but could be cleaner
Rated 3 stars out of 5
by Danny - Posted on 24 August 2023
I recently visited Royal Berks Hospital and was very disappointed with the Cleanliness, the waiting room was filthy, with paper sick bowls left on seats for prolonged periods, dust on dirt was on most surfaces, which left black marks on my cloths, this was also found in the treatment rooms, where I saw one Nurse walking around with a dust cobweb on their uniform, which was probably picked up from one of the treatment rooms, which were not much cleaner than the waiting room. the triage nurse turned to have a conversation with another person while we were answering on of her questions, then just moved on the the next question where clearly she had not paid attention to the first. while taking an Ecg the paper bedcover was not extended for use and was laid on the bed was not wiped after the last use (we saw the person leave the room as door was left open - my wife was asked to remove her top for the Ecg and mid practice the door was opened and another nurse came into use the computer, leaving the door open with full view of a busy corridor, with no thought to my wife's privacy on the plus side most of the staff were professional and helpful, the Ambulance crew who delt with us were excellent and were grateful for their care, however the cleanliness of the hospital overshadowed any positive experience We had.
Visited Accident and emergency services on August 2023
Review titled Royal Berkshire Hospital
Replied on 29 August 2023
Dear Danny Thank you for taking the time to post your recent review. Firstly, we would like to extend our profuse apologies for the lack of privacy shown to your wife. This has been highlighted for discussion during one of our clinical handovers and also cascaded to clinical teams during their team meetings – as a clear reminder. It is disappointing to note that during your recent visit to our Emergency Department, you found it to be filthy – in particular the waiting room and a clinical cubicle where your wife was treated. We actively strive to maintain really high standards, both in terms of our excellent patient care, safety, both for our patients and our staff and cleanliness – all of which are paramount. It therefore makes for disappointing reading to see that on this occasion we fell short of this. We would like to apologise and to reassure you that we have addressed your cleanliness concerns with both our housekeeping and nursing teams, reiterating our high standards and expectations. It is reassuring that your overall experience was that of professional and helpful staff in the Emergency Department, in particular our SCAS (South Central Ambulance Service) colleagues. We do hope that your wife is now recovering well. Hayley Hughes, Directorate Service Manager - Emergency Care
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Review titled Minor Injuries Unit Excellent
Rated 5 stars out of 5
by Rachel H - Posted on 15 August 2023
I took my 3 year old daughter to the Royal Berkshire after an accident whilst visiting a friend. We're not from the area so I had a lot of anxiety visiting a hospital I did not know but everyone from the receptionist at paeds A&E, the triage nurse, the advanced practitioner and the radiographer were excellent. They were kind and patient with my daughter whilst they examined her, took her xrays and got her arm in a cast. The advanced practitioner even gave her a lovely knitted animal to take home for her being brave. The whole thing from registration to treatment and going home only took 2 hours which is very much appreciated whilst dealing with a toddler in pain. They even sorted getting my daughters xrays sent to our local hospital so we could get a follow up in our local fracture clinic sorted. An fabulous service from dedicated caring staff. Thank you to everyone involved.
Visited Accident and emergency services on August 2023
Review titled Royal Berkshire Hospital
Replied on 17 August 2023
Dear Rachel Thank you for posting such a positive review about your experience of taking your daughter to our Children's Accident and Emergency Department. It is fantastic to read that you received such great care and attention from the entire team. Your feedback has been passed to the leads for the service to share with the relevant personnel. We hope your daughter is now recovering well! Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Exemplary teamwork
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2023
My visit to the One Stop Urology Clinic last Friday was a pleasant experience from start to finish. The various treatments were carried out efficiently, with help and encouragement from nursing staff and consultants. From arrival to departure I felt welcomed and supported by everyone I came into contact with. Full marks!!
Visited Urology on July 2023
Review titled Royal Berkshire Hospital
Replied on 24 July 2023
Dear Patient Many thanks for posting about your experience at our Urology One Stop Clinic - it is fantastic to read that you were treated with such care and professionalism by the whole team. Your review has been shared with everyone involved. Patient Experience Team, Royal Berkshire NHS Foundation Trust
Information supplied by Royal Berkshire NHS Foundation Trust