Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Berkshire Hospital.
Reviews
-
Review titled Great Nurses
Rated 5 stars out of 5
by Lauren Fitzpatrick - Posted on 04 February 2023
Attentive lovely nurses especially Emmylee Mesa who made sure I was comfortable and kept me up informed of everything that was going on especially when I was scared. A real credit to your hospital. Thank you so much for looking after me
Visited Ear, Nose & Throat on January 2023
Review titled Royal Berkshire Hospital
Replied on 06 February 2023
Dear Lauren Thank you for posting a review about the care you received in our Ear, Nose & Throat Department - your feedback and thanks have been shared with the team. We hope you are recovering well from your procedure. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Fantastic service.
Rated 5 stars out of 5
by J.JASINSKI - Posted on 16 January 2023
I was admitted to the A and E Department in the RBH on Saturday Evening c.7pm. In the course of 4 hours, I had a blood test, ECG test, blood pressure test and an Xray. The service I got from all the staff could not have been better. The doctor on duty was first class and extremely helpful.
Visited Accident and emergency services on January 2023
Review titled Royal Berkshire Hospital
Replied on 17 January 2023
Dear J Jasinski Many thanks for posting a review of your positive experience at our A&E Department. Your feedback has been shared with the team and their senior management. We are very pleased that you received such an efficient service and that the doctor was extremely helpful. We hope you are now feeling much better. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Magic team
Rated 5 stars out of 5
by Pamela Barnard - Posted on 24 January 2023
The care that I witnessed and that I received myself was exceptional. Every member of the team, without exception, made me feel relaxed, cared for, cared about and fully supported, medically, practically and emotionally. The ambiance in the department is very professional and reassuring. Everyone works in an interwoven way as part of this amazing team. I am not easily impressed and have filed complaints about other departments in the past, but the cardiology team are absolutely superb in every way.
Visited Cardiology on December 2022
Review titled Royal Berkshire Hospital
Replied on 24 January 2023
Dear Pamela Thank you for taking the time to post a review of your care in the Royal Berkshire Hospital's Cardiology Department - your feedback has been shared with the team and their senior management. They will be delighted that you found them professional and reassuring as they work hard to provide an excellent service in line with the Trust's values. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Fantastic service
Rated 5 stars out of 5
by K Bet - Posted on 13 December 2022
I had to attend eye casualty with my daughter today and the staff were amazing. A quick seamless service through to pharmacy. Kind and professional, thank you!
Visited Eye - accident and emergency services on December 2022
Review titled Royal Berkshire Hospital
Replied on 13 December 2022
Dear Parent Thank you for the feedback about your daughter's visit to our Eye Casualty Department - your review has been shared with the team and their senior managers. We are pleased that you found the service quick and professional and the staff caring. We hope your daughter's condition is now improving. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Outstanding attention
Rated 5 stars out of 5
by Liz Nichols - Posted on 16 December 2022
I attended A and E yesterday with my 81 year old husband whilst the strike was happening outside. The attention he received was absolutely amazing - the care, the skill, the information - it was really incredible and we are so grateful to all of you truly wonderful people - who in the face of such disrespect from our government in terms of practical help, continue looking after us. Thank you from the bottom of our hearts for who you are and what you do and hoping that you will ultimately receive the pay rise you deserve
Visited Accident and emergency services on December 2022
Review titled Royal Berkshire Hospital
Replied on 19 December 2022
Dear Liz Thank you for posting about your experience when your husband attended our Emergency Department. We are very pleased to hear that he was cared for with such attention. Your review has been shared with the team and with their senior managers. We hope that your husband is recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Urology Admin response /Booking
Rated 4 stars out of 5
by Anonymous - Posted on 12 December 2022
In this very trying times with all medical services, (its been a tough few years ) I would like to applaud P & G for helping me with my enquiry today after not a very pleasant call to get same enquiry sorted on Friday. G was extremely helpful and really listened to my concerns, she followed through what she said she would .(Thank you so much) Resulting in P ringing back this evening ,reassuring me with my concerns and organised appointment needed, Thank you so much.
Visited Urology on December 2022
Review titled Royal Berkshire Hospital
Replied on 13 December 2022
Dear Patient Thank you for posting about your experience with our Urology Clinical Admin Team - it is wonderful to hear they were so helpful and sorted out your appointment. Your review has been shared with the team and their senior managers. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Worst time keep up
Rated 2 stars out of 5
by Anonymous - Posted on 28 December 2022
I was made to wait for more than an hour and half for my appointment. Why even give an appointment when you can't keep up the time. Further I had to renew my parking ticket 3 times and this added to the stress. The onduty doctors were of no help and instead showed their stress of being overwhelmed. Absolutely appealing g service for a patient. Worst experience.
Visited Ear, Nose & Throat on December 2022
Review titled Royal Berkshire Hospital
Replied on 11 January 2023
Dear Patient We are very sorry to read that you have had a less than satisfactory experience. In order for us to investigate further, it would be useful if you could contact our PALS Team on 0118 322 8338 or email PALS@royalberkshire.nhs.uk to let them know the exact department/location you visited, the issues you faced and the date/time of your appointment. Thank you Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Excellent Service.
Rated 5 stars out of 5
by Anne Savage - Posted on 19 December 2022
All the Staff Members I met in A & E and the Minor Injuries Clinic were so kind, thoughtful and helpful. They all went " the extra mile". How convenient to include an X-ray facility in the Minor Injuries Clinic area. Thank you all so much. Very grateful.
Visited Accident and emergency services on December 2022
Review titled Royal Berkshire Hospital
Replied on 19 December 2022
Dear Anne Many thanks for taking the time to post a review - it is great that you had such a positive experience in our A&E and Minor Injury Unit and that they all went above and beyond - your feedback has been shared with the teams there and their senior management. We hope you are now recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Wonderful treatment by team
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2022
I attended gynaecology post a diagnosis of fibroids. Such a good service and experience at RBH. Admittedly, this has always been my experience. The receptionist was quick and efficient, immediately greeting and processing me easily. I went straight in for my consultation. It’s surreal as you meet the consultant and are aware of others behind you prepping the area- and then meet them later. The consultant took my questions seriously. I did not receive information regarding the appointment (I’ll raise with GP as notification was through them), so the procedure (hysteroscopy) was one I was mentally unprepared for (although had researched everything to do with my condition so knew what it was), however all was explained clearly throughout. Such respectful and professional treatment from all. The nurses were truly lovely, engaging me in warm conversation. There was some humour also, which I need in such situations. There was a little room set aside to remove lower clothing items, set up beautifully with a chair, wipes and pads. This helps with a bit of dignity and privacy before and after the procedure. Thank you so much to the whole team for treating me so well throughout.
Visited Gynaecology on December 2022
Review titled Royal Berkshire Hospital
Replied on 05 December 2022
Dear Patient Thank you for the glowing and comprehensive review of your care in our Gynaecology Department. Your feedback has been shared with the team and their senior management. They are delighted that you had such a positive experience. We hope you are recovering well and are now feeling much improved. Patient Experience Team, Royal Berkshire NHS Foundation Trust
-
Review titled Bunion operation
Rated 5 stars out of 5
by Emma king - Posted on 04 January 2023
I had last minute bunion operation on 22 December 2022 all staff was lovely friendly on Redlands Ward would like say thank you for all help and keeping me feeling comfortable when my mum had go home before have my operation to lovely nurse
Visited Ophthalmology on December 2022
Review titled Royal Berkshire Hospital
Replied on 05 January 2023
Dear Emma Thank you for posting about your positive care following your bunion surgery and stay on Redlands Ward at the Royal Berkshire Hospital. We are very pleased to read that you felt so comfortable and well cared for. Your review has been shared with the team. We hope your foot is now healing well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
Information supplied by Royal Berkshire NHS Foundation Trust